Nortel Meridian Meridian 1 Scripting Manual page 646

Scripting for Multimedia and Outbound
12 In the existing master script, add the following section:
WHERE CONTACT TYPE EQUALS
END WHERE
Result: The master script now checks for multimedia contact types by
using the CONTACT TYPE intrinsic and then passes execution to the
relevant primary script
In the master script, it is possible to screen for multimedia contacts by using
the ROUTE POINT intrinsic instead of the CONTACT_TYPE intrinsic as
follows:
WHERE ROUTE POINT EQUALS
END WHERE
13 Activate the master script.
Result: The scripts now handle multimedia contacts correctly.
Nortel recommends that you implement voice handling in separate primary
and secondary scripts.
c_Master_Handles_Multimedia Script
This master script checks for multimedia contact types and passes execution to
the relevant primary script based on contact type. To use this script in a contact
center, you must add the necessary handling instructions for voice contacts to
this script.
646
VALUE c_contact_type_email_gv:
EXECUTE SCRIPT EM_Email_Primary
VALUE c_contact_type_outbound_gv:
EXECUTE SCRIPT OB_Outbound_Primary
VALUE c_contact_type_web_gv:
EXECUTE SCRIPT WC_Web_Primary
VALUE "routepoint_a_gv"
VALUE "routepoint_b_gv"
VALUE "routepoint_c_gv"
DEFAULT
: EXECUTE SCRIPT EM_RP_A_Primary
: EXECUTE SCRIPT EM_RP_B_Primary
: EXECUTE SCRIPT EM_RP_C_Primary
: EXECUTE End_of_Script
Contact Center Manager
Standard 8.04