Nortel Meridian Meridian 1 Scripting Manual page 212

Basic script commands
END IF
EXECUTE Check_Age
Multimedia example
In this example, a contact is queued to an agent variable named
contact_agent_cv (representing an agent named Joe Smith) with a priority of 5
when the contact first arrives into the contact center. After 120 seconds, if the
call is unanswered, the priority of the contact is increased to 2. After 300
seconds, if the call is unanswered, the priority of the contact is increased to 1.
ASSIGN CONTACT DATA "%AGENT%AGENT" TO contact_agent_cv
ASSIGN CONTACT DATA "%PRIORITY%PRIORITY" TO contact_priority_cv
QUEUE TO AGENT contact_agent_cv WITH PRIORITY contact_priority_cv
WAIT 10
SECTION Check_Age
WAIT 20
IF (AGE OF CALL > 600) THEN
ELSE
212
END IF
END IF
END IF
EXECUTE Too_Long
IF (AGE OF CALL > 300) THEN
IF (contact_priority_cv <> 1) THEN
ASSIGN 1 TO contact_priority_cv
CHANGE PRIORITY IN AGENT contact_agent_cv
TO PRIORITY contact_priority_cv
END IF
ELSE
IF (AGE OF CALL > 120) THEN
ASSIGN 2 TO priority_cv
CHANGE PRIORITY IN AGENT agent_1
TO PRIORITY priority_cv
Standard 8.04
Contact Center Manager