Nortel Meridian Meridian 1 Scripting Manual page 797

Contact center manager
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October 2007
definition
186
example
186
CLID data type
106
CLID intrinsic
416
,
example
417
418
placeholders
416
wildcards
416
Collect Digits command
example
306
Inter Digit Timer
305
No Type Ahead keyword
With Terminating Character option
collecting caller-entered data
commands
38
adding to scripts
152
avoid unnecessary
in scripts
58
not support in SIP Contact Center
resource usage of
comments, in scripts
composing. See creating
conditions, checking for
Conferenced intrinsic
Contact Center Multimedia
sample scripts
641
Contact Data intrinsic
,
,
example
443
444
contact priority
70
Contact Rate intrinsic
example
405
contact routing
methods
29
Contact Type data type
Contact Type intrinsic
example
447
contacts
adding to NACD queues
continuous mode
296
Continuous option
Give Controlled Broadcast Announcement
command
320
Controlled keyword
Give Busy command
Give Overflow command
Route Call command
copying
Scripting Guide for Communication Server 1000/Meridian 1 PBX
304
305
306
304
69
675
297
61
77
419
442
445
405
106
446
279
217
222
242
sample scripts
151
,
creating scripts
45
142
CUSTOMERID
629
customized formulas for Expected Wait
Time
360
D
data collection
and Answered Call Count
and Average Speed Answer
Database Integration Wizard
and Host Data Exchange
and Send Info command
and database access
and skillset call variables
and TAPI Call Data attachment
script example
338
Date data type
106
Date intrinsic
394
example
395
Day data type
107
Day of month data type
Day of Month intrinsic
range of days
396
Day Of Week intrinsic
example
393
Day of Week intrinsic
deactivated script, definition
deactivating
scripts
182
187
deactivation, description
decision making
with call intrinsics
with skillset intrinsics
with time intrinsics
with traffic intrinsics
default ACD-DN
32
default DN
241
default expected wait time
default skillset
31
default treatments
84
default values
Booleans
348
expected wait time
Index
353
356
337
337
339
340
339
107
396
392
183
54
346
345
345
346
360
360
797

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