C_Nsbr_Primary - Nortel Meridian Meridian 1 Scripting Manual

October 2007

c_NSBR_Primary

Function
This script is used to route a call from one Contact Center Manager site to
another. The script queues the call to the local skillset and the network skillset. If
the call is not successfully queued to the network skillset, it is then queued to a
backup network skillset. If the call is not successfully queued to the backup
network skillset or the local skillset, a recorded announcement plays asking the
caller to leave a message.
Script text
/* Title: c_NSBR_Primary
Global Variable List:
1. holidays_gv
2. weekend_gv
3. afterhours_gv
4. nite_ran
5. first_ran
6. second_ran
7. soft_music
8. backup_skillset_sk
9. nacd_q
10. too_old_gv
11. mailbox_gv
Scripting Guide for Communication Server 1000/Meridian 1 PBX
Variable Type:
- DATE (dates for holidays)
- DAY (days of week)
- TIME (hours closed)
- RAN (RAN route for night
announcement)
- RAN (RAN route for first
announcement)
- RAN (RAN route for second
announcement)
- MUSIC (route number for
music)
- Network SKILLSET used for backup
- ACD ACD DN with night
routing table)
- SECONDS (value for age of
call)
- DN (value of voice
system)
Using sample scripts
525