Nortel Meridian Meridian 1 Scripting Manual page 301

October 2007
The voice messaging system voice ports must be configured as agents for the
queue that is specified through the parameter ivr_dn.
Execution of the script is suspended until the IVR session is complete.
The IVR session is not interrupted by an agent becoming idle unless the
INTERRUPTIBLE keyword is used.
INTERRUPTIBLE keyword
When you write your script, you can queue a call first and then use the GIVE
IVR command to deliver the call to a voice messaging system. If you use the
INTERRUPTIBLE keyword, the IVR session is interrupted when an agent
becomes available to take the call. If you do not use the INTERRUPTIBLE
keyword, the voice session continues until it is complete, even if an agent
becomes available.
The call holds its position in all of the queues that it was in prior to the GIVE
IVR command.
Do not use the INTERRUPTIBLE keyword for IVR sessions that include
menus. If you do this, an agent becoming available can interrupt the contact
while the caller is listening to the menu options.
For information about the GIVE IVR command in SIP-enabled contact centers,
see "GIVE IVR" on page 677.
Longest waiting calls and INTERRUPTIBLE IVR sessions
Use the INTERRUPTIBLE keyword to ensure that calls waiting for the longest
amount of time are presented to the first available agent. If you do not use the
INTERRUPTIBLE keyword, the longest waiting call may be held in an IVR
session, while calls that enter the system later are presented to available agents.
WITH PRIORITY option
You can specify the priority with which the call is queued. You can assign a
priority of 1 to 4, with 1 being the highest priority and 4 being the lowest. A call
is assigned a priority of 4 by default.
Scripting Guide for Communication Server 1000/Meridian 1 PBX
Voice processing commands
301