Nortel Meridian Meridian 1 Scripting Manual page 267

October 2007
Beginning with Symposium Contact Center Server 5.0, you can select the Local
Node Inclusion (LNI) option for the QUEUE TO NETWORK SKILLSET
command. Using this option with the network skillset, you can queue both local
and network agents. Therefore, if you use this option, you do not need to queue
to the local skillset first, and then to the network skillset. You need to queue only
to the network skillset.
The Local Node Inclusion (LNI) option is available for the Agent Reservation
methods when defining the network skillset as shown in the following table.
Agent Reservation method
AVERAGE SPEED ANSWER
Scripting Guide for Communication Server 1000/Meridian 1 PBX
Description
The server waits a configurable amount
of time. During this time, it examines
the agent reservation notifications
received from the other sites to identify
the reserved agents with the highest
priority for the skillset, and determine
which of these agents is at the site with
the fastest average speed of answer for
the skillset. It then routes the call to the
site with the fastest average speed of
answer.
This method distributes calls for a given
skillset to the most efficient sites in the
network.
If you choose this method, only servers
running Symposium Contact Center
Server 5.0 or later can be added to the
routing table for the network skillset.
Networking commands
267