Nortel Meridian Meridian 1 Scripting Manual page 84

Scripting rules and conventions
Example voice contact script
QUEUE TO SKILLSET general_sk WITH PRIORITY 3
WAIT 2 /* Check for idle agent*/
GIVE RAN agents_busy_ran_gv
GIVE MUSIC local_station_gv
WAIT 20
GIVE RAN agents_still_busy_ran_gv
Default treatments
If no other treatment is given for the following commands, ringback is
automatically applied for voice contacts:
QUEUE TO SKILLSET
QUEUE TO AGENT
SEND INFO
SEND REQUEST
LOG
QUEUE TO NACD (available with the Networked Skills Based Routing
feature only)
QUEUE TO NETWORK SKILLSET (available with the Networked Skills
Based Routing feature only)
QUEUE TO SKILLSET command
If a voice contact receives no treatment before it is queued to a skillset by the
QUEUE TO SKILLSET command, Contact Center Manager automatically
gives a ringback tone when the voice contact:
enters the skillset queue
is sent to an agent
The voice contact often hears only a burst of ringback in these situations,
depending on the delay—or lack of delay—in providing the next treatment.
Because a script cannot control that delay, it does not completely control the
tones heard by the caller.
84
Standard 8.04
Contact Center Manager