Nortel Meridian Meridian 1 Scripting Manual page 692

SIP Contact Center
ASSIGN c_play_only_gv TO voicexml
ASSIGN "We will now queue you to an Agent!" TO im
/*Sends the IM assigned above*/
GIVE IVR
SERVICE URI serviceuri
WITH VXML TREATMENT voicexml
PARAMETERS im, vxmlfrom, vxmlto
WAIT 2
/*Checks if the VI_Default_Skillset is in service. If it is the
caller is queued to the skillset.
If it is not, the caller receives an IM and then the call is
disconnected.*/
IF NOT OUT OF SERVICE VI_Default_skillset THEN
ELSE
will be disconnected." TO im
END IF
/*The caller's expected wait time is calculated and played back to
them using the vars parameter.
When the .wav files contained in the prompttoplay parameter are
being played, %n0 is replaced by vars. */
692
QUEUE TO SKILLSET VI_Default_skillset
WAIT 5
ASSIGN "All our agents are busy.We are sorry but your call
GIVE IVR
SERVICE URI serviceuri
WITH VXML TREATMENT voicexml
PARAMETERS im, vxmlfrom, vxmlto
WAIT 2
DISCONNECT
Standard 8.04
Contact Center Manager