NEC Univerge SV8100 Features And Specifications Manual page 1703

UNIVERGE SV8100
Voice Mail Overflow

If Voice Mail automatically answers trunks, Voice Mail Overflow can reroute those trunks to other
extensions when all Voice Mail ports do not answer or, with certain software, are busy. During
periods of high traffic, this prevents the outside calls from ringing Voice Mail for an inordinate
amount of time. There are two types of Voice Mail Overflow: Immediate and Delayed. With
immediate overflow, calls immediately reroute to other extensions when all Voice Mail ports do not
answer or, with certain software, are busy. With delayed overflow, calls reroute after a preset
interval. Without any type of overflow, the outside calls ring Voice Mail until a port becomes
available or the outside caller hangs up.
Voice Mail Caller ID

The Voice Mail can use ANI/DNIS information to identify the outside caller that left a message in a
user's mailbox. When the message recipient dials 0 or presses the CID softkey while listening to a
message, they hear the outside telephone number of the message sender.
The message recipient can also return the call from their mailbox if allowed by system
programming by pressing the CALL softkey or
Quick Transfer to Voice Mail

A station user transferring a call can transfer the call to the called party voice mail box after an
internal station number is dialed while performing a screened transfer, or during intercom calls.
The user simply calls the extension and then dials the quick transfer dial access code (default = 8)
and hangs up. The call is placed in the mailbox and the caller hears the personal greeting.
Voice Mail Queuing
When accessing the voice mail, the system provides a voice mail queue. If all the voice mail ports are
busy, any call trying to get to the voice mail is placed in queue. As the voice mail ports become available,
the calls are connected to the voice mail in the order in which they were received.
As the Voice Mail Queue follows Department Hunting programming, the queue can hold a maximum of
10 calls. If the queue is full or if the voice mail ports are not assigned to a Department Group, the calls
are handled as though there were no voice mail queuing feature enabled. The calls either access voice
mail if a port is available or they receive a busy signal.
The Voice Mail Queuing feature does not work with the Conversation Record feature.
Message Key will Operate as Voice Mail Key
The system enhances a telephone Message key function when connected to a system which has voice
mail installed. When an extension receives a voice mail, the Message key can be used to check the
number of messages in voice mail, or call the voice mail to listen to the messages. If no Voice Mail
Programmable Function Key is defined (Program 15-07-01, code 77), the telephone Message Waiting
LED flashes to indicate new messages.
This option is not available with a networked voice mail – the voice mail must be local.
UM8000 Mail
,0. Press Speaker to hang up.
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