NEC Univerge SV8100 Features And Specifications Manual page 2107

UNIVERGE SV8100
For this feature...
1
Except where indicated, dial Service Code from intercom dial tone (e.g., press idle Speaker first).
Automatic Call
Distribution (ACD)
Automatic Route
Selection or Trunk
Group Routing
Background Music
Features and Specifications Manual
Table 3-3 Service Codes by Feature (Continued)
Dial this Service Code...
5

655
656
657
658
659
Hookflash + 660
667
668
669
670 + ACD Group
9
725
1
When you ...
Log out of or in to an ACD Group.
Log out of or in to an ACD Group from
an SLT.
Activate Work Time from an SLT.
Cancel Work Time from an SLT.
Activate Rest Mode from an SLT.
Cancel Rest Mode from an SLT.
Use ACD Recording with an SLT.
Allow an ACD Agent to log into a
group.
Allow an ACD Agent to log out of a
group.
Allow a supervisor to change agent's
status.
Change your ACD Group assignment.
Place a call using Trunk Group.
Route an Automatic Route Selection.
Turn Background Music on or off.
Issue 12.0
Also see
Function
Key...
10

17

17

13

13

-
-
-
-
-
02

04
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