NEC Univerge SV8100 Features And Specifications Manual page 1550

Issue 12.0
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Part number 670940 – LK-DT CRM Integration-LIC license (license code 5310 in Program 10-50-01) and SV8100
system software Version 3100 are required for Salesforce.com Time Matters, Tigerpaw, Answer Center integration and
Browser-based CRM integration.
With UC Desktop Application Version 4.0.0.0 or higher, Desktop Users that are also ACD agents can
perform ACD functions from within the Desktop Application. ACD functions included in the Desktop
Application are Login, Logout, Off Duty, Wrap Up, view Agent Monitor, and view Queue Monitor.
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Part number 670184 – LK-DT Upgrade 4.0-LIC license (license code 5309 in Program 10-50-01) and SV8100 system
software Version 5.01 or higher is required for the InACD Agent capability within Desktop.
Desktop Client has the following main components:
SV8100 UC Desktop Suite Applications Software
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This application runs on a PC and provides the PC-based GUI (Graphical User Interface) and
features.
Headset (Optional)
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The headset can be plugged into the multiline telephone and used when making or receiving calls
with the Desktop Client. Desktop Client runs on a PC and communicates with the UNIVERGE
SV8100 through TCP/IP. The Desktop Client can be run for a physical deskset station or a
softphone station. When calls come into the station, the Desktop Client displays it on the PC, and
provides several features that allow the user to handle the call quickly. Desktop Client can be
minimized to run in the background and pop to the front when call activity occurs. Calls can then be
handled using either the keyboard or the mouse. The user speaks to the caller through the
telephone handset, headset, or speakerphone of the multiline telephone the application is running
on, or through a USB handset or headset connected to PC running the softphone.
InACD Agent Functionality
With UC Desktop Application Version 4.0 or higher, Desktop users that are ACD Agents can perform
ACD functions from the Desktop GUI. Agents can change ACD states (Login, Logout, Wrap Up and Off
Duty), view real-time queue statistics, monitor ACD states for other agents and initiate Emergency Call
functions from the Desktop Application.
Softphone
The SP310 softphone is a software phone that functions as an IP Multiline Station (SIP). The SP310
provides access to all features of a physical IP Multiline Station with a few exceptions. Through the VoIP
connection to the SV8100 system, the user can speak to the caller through a USB Handset or USB
Headset connected to the PC running the SP310 softphone. The user can handle the call through a
Toolbar view, Compact Phone view, or an Emulation Phone view that looks like a physical IP Multiline
Station.
Audio frame (Payload) size for Softphone (SP310) supports only 20ms or 40ms according to CODEC
type.
G.711: PRG 84-24-01 setting must be 20ms or 40ms.
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UNIVERGE SV8100
SV8100 UC Desktop Suite Applications