NEC Univerge SV8100 Features And Specifications Manual page 1549

UNIVERGE SV8100
Retrieve a Held call

Transfer active call

Additionally, with an Enterprise or Unlimited account, the Salesforce integration module also
provides the following feature:
Pop contact on incoming call that matches phone number.

With UC Desktop Suite Version 5.0.0.0 or higher and Salesforce Adapter Version 4 or higher,
Salesforce.com screen pops are also supported with the Professional edition.
The Salesforce.com integration module requires a Salesforce.com Professional, Enterprise, or
Unlimited Edition account. The integration module is compatible with the following browsers:
Internet Explorer

Part number 670940 – LK-DT CRM Integration-LIC license (license code 5310 in Program 10-50-01) and
SV8100 system software Version 3100 are required for Salesforce.com integration.
Telephony Service Provider (TSP) – with UC Desktop Applications Version 3.5.0.0 or higher, the

1st Party TSP installed with Desktop supports additional functionality such as transfer, conference,
hold and unhold.

Part number 670940 – LK-DT CRM Integration-LIC license (license code 5310 in Program 10-50-01) and
SV8100 system software Version 3100 are required for Time Matters integration.
Video Test Tool – Helps verify that the SP310 can communicate with and utilize the video camera

connected to the PC.
Integration Toolkit – The Desktop Suite has the ability to support integration with a variety of

popular third-party CRM applications. These integrations typically allow the third-party software to
dial numbers stored within the application and screen pop entries based upon Caller ID
recognition. However, many companies use CRMs (Customer Resource Management) packages
that are industry-specific or, in some cases, internally developed.
In order to provide another means to integrate with third-party applications, the Integration
Developer's Toolkit allows users to develop their own interface to the Desktop Suite.

Part number 670940 – LK-DT CRM Integration-LIC license (license code 5310 in Program 10-50-01) and
SV8100 system software Version 7000 are required for the Integration Toolkit.
Desktop Client
The Desktop Client enhances the operation of the NEC digital telephone set by providing easy access to
common, and not so common, UNIVERGE SV8100 voice control features. This software application
provides a very intuitive user interface that can be conveniently located at the top or bottom of the PC
screen. The user interface can even "shrink" into the edge of the screen and become visible when a call
arrives, or when the user moves the mouse to the edge of the display.
In addition to quick access to these SV8100 features, the Desktop Client provides a call log for easy
viewing of recent received, missed, or made calls – just like your cell phone. It also includes a directory
to keep your commonly dialed numbers close at hand, and optional features like voice recording,
personal greeting, and screen pops using Microsoft Outlook, ACT! 2005 or higher, Goldmine 6.7 or
higher, Salesforce.com, Time Matters and Tigerpaw
Browser-based CRM applications can screen pop a record.
SV8100 UC Desktop Suite Applications
® ®
9, Firefox 15 and Google Chrome
™
browser Version 21.
®
. With UC Desktop Version 6.0.0.0 or higher,
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