NEC Univerge SV8100 Features And Specifications Manual page 1675

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UNIVERGE SV8100

Between queue progress announcements, the caller is parked and hears the Music on

When a K-CCIS trunk is on hold, the specified Line Seizure access code is used by the

system to retrieve the call from a held state for delivery to an available agent, or play a

queue delay announcement.

The UCB can support and distribute incoming calls from remote K-CCIS offices. However,

incoming calls into UCB that result in link reconnect are not supported. These calls must be

answered by the local station, and then transferred into the UCB.

As part of the software installation process, the software must be registered through the

internet. This process can be accomplished from the server or from any PC on the

customer LAN that has access to both the server and the Internet. The server should be

configured for Internet access. The server leaves the factory configured for DHCP and

therefore automatically gets this access for most customer installations.

Application keys (76+XX) are used instead of blank keys for the Dterm functions of the

SV8100 Version 5000, UCB 5.1 and TSP 4.00 or higher software.

UCB supports a maximum of 1500 BHCA.

Supported Capacities:

A maximum of 30 CC Agents.

A maximum of 120 UC users (Executive Desktop/Insight).

A maximum of 200 Voice Mail boxes.

UCB supports a maximum of 200 TSP interactions per second sent from/to UCB.

Light key (Application key, Message Waiting light).

Update display (number of VM messages, Queue ringing, presence change, etc.).

Dial number, Pickup call, etc.

The TSP and UCB have been enhanced to limit when the TSP is required to be reset.

Both have been enhanced to allow UCB to be reset in the following (SV8100 Version

5000, UCB 5.1 and TSP 4.00 or higher software required):

Automatic Always – Resets the TSP at the scheduled time (no matter if TSP reset is needed

Automatic Yes – Resets the TSP at a scheduled time when a Reset is required.

Manually – Manually reset the TSP.

UCB (Unified Communications for Business)

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