Troubleshooting - Printronix SLPA7000 User Manual

Appendix F

Troubleshooting

Troubleshooting
If you are having trouble with the RFID encoder, consult Table 19 for a list of
symptoms and possible solutions.
Table 19. Troubleshooting the RFID Encoder
Symptom
No communication between the
printer and the reader
Tag failed
Inconsistent results
The RFID encoder works, but it does
not meet expectations
380
Solution
1. Make sure Reader = Enable in the RFID
CONTROL menu.
2. Use the RFID Test option in the RFID CONTROL
menu (Admin User enabled) to read and display
the current RFID tag content. RFID tags usually
contain a valid entry due to the pre-test process.
See "RFID Test (This Test Reads A Tag)" in the
Smart Label RFID Printer Quick Setup Guide .
1. The label could be misaligned. Perform the Auto
Calibrate procedure to ensure the label is at top-
of-form. Refer to "Running Auto Calibrate" in the
Smart Label RFID Printer Quick Setup Guide .
2. Make sure the media are smart labels with RFID
tags located in the correct position.
3. The RFID tag could be defective. Try another tag.
4. Make sure the application does not send too few
or too many digits to the RFID tag.
Make sure the media is loaded correctly and passes
smoothly over the antenna. Refer to "Loading Media
And Ribbon" in the Smart Label RFID Printer Quick
Setup Guide .
Make sure that both Error Handling and Label Retry
are set to desired values in the RFID CONTROL
menu.