Troubleshooting A New Installation; Printer Configuration; Gap Not Detected; Print Head Up - Printronix SLPA7000 User Manual

Troubleshooting A New Installation

Customers with new printers sometimes report "problems" that reflect
unfamiliarity with the printer and manuals rather than true fault conditions. If a
customer reports general printer problems and the printer was recently
installed, check the following:

Printer Configuration

Many customers have difficulty configuring new printers for operation with
their computer system. Since there are many system configurations and
parameter options, configuring a printer can be challenging to those who do
not do it often. Check the customer's host interface to the printer and make
sure the printer configuration conforms to the host. If the customer has not yet
made a configuration printout, show him how to print and store his printer's
configuration. (Refer to the User's Manual .)

GAP NOT DETECTED

1. Do the Run Calibrate procedure. (Refer to the User's Manual .)
2. Using the starter kit, guide the customer step-by-step through the setup

PRINT HEAD UP

Show the customer the printhead latch and how to close the pivoting deck.
The pivoting deck can appear to be closed when it is held down only by
friction. Make sure the latch closes.

Ribbon

1. If the customer's application calls for a ribbon, make sure it is installed
2. In the QUICK SETUP or MEDIA CONTROL menu, verify that the

Documentation

Stress the importance of consulting the documents that come with the printer.
These manuals explain how to operate, care for, and troubleshoot the printer.
The manuals also have helpful tips about how to choose media and ribbons
and how to obtain the best print quality.
Sometimes the customer simply loads media and starts to print without
calibrating the media sensor(s).
process. The starter kit helps greatly to resolve start-up problems
because the ribbon and media are designed to work well with the printer.
correctly.
customer has selected the correct mode for his application: Direct
Thermal (no ribbon required) or Transfer Thermal (ribbon required).
Printer Configuration
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