Chapter
5
Troubleshooting Display Messages
Message
Test Page
Not Available
TESTING HARDWARE
PLEASE WAIT
Unscannable code
check media
Validator not
communicating
196
Table 8. Message List
Explanation
An attempt was made to print
an E-Net test page. The dual
NIC wireless interface may be
defective.
Normal message at power-up.
The printer is running its
initialization routines.
Data validation error: missing
bar code. An expected bar code
is missing or was printed so
poorly that the validator cannot
detect it.
1. The Validator Funct. =
Enable in the VALIDATOR
menu, but when the printer
was first powered up it
could not communicate with
it.
2. The validator was
connected to the printer and
then later removed.
Solution
Replace the dual NIC wireless
interface.
1. No action required.
2. If the printer does not
complete initialization and
continues displaying this
message when the CT
emulation software is
installed, the expansion-CT
board may not be
connected to the controller
PCBA.
1. Check that paper and
ribbon are clean,
unwrinkled, and installed
correctly.
2. Run a print job and check
that the validator beam is
not obstructed; remove
obstructions as necessary.
3. Run a print job and check
that the READ LED flashes
as bar codes exit the
printer. If the READ LED
does not flash, cycle power
and run the job again. If the
READ LED does not flash,
inspect the cables and the
cable connections. If the
cables are undamaged and
the connections are good,
replace the validator.
1. Check that the validator
signal cable is securely
connected to the validator
unit.
2. Select Validator Funct. =
Disable in the VALIDATOR
menu. Save this setting in
the Power-Up configuration
in the CONFIG CTRL menu
and reboot the printer.
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