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Symptom
"*** 053 Insufficient memory
to create the LOGO" printed
on the media.
"*** 055 LOGO call not
previously defined" printed on
the media.
The printer loses its values for
Sensed Distance, Gap/Mark
Threshold, and Paper Out
Threshold after the printer is
powered on reset or reset by
the host system. This will
manifest itself as a loss in
print format registration or
possible PAPER OUT errors.
Advances several labels
when FEED key is pressed.
Table 9. General Symptom List
PRINTER OPERATION
Install more DRAM.
Install more DRAM.
After performing a media calibration procedure, save the
current configuration under the Config. Control menu. If the
customer loads a different type of media, perform a calibration
for the new media, or load a saved custom configuration for
the specific media. Up to 8 custom configurations can be
created for different type of media and print jobs. Also, make
sure the Power-Up Config. is not set to Factory. (Refer to the
User's Manual .)
1. Check that labels are loaded correctly. (Refer to the User's
Manual .)
2. Check that the Label Length selected under the QUICK
SETUP or MEDIA CONTROL menu or the Label Length
software command sent by the host computer agrees with
the length of the media installed. (Even though gapped or
black mark forms are used to establish top-of-form
position, a larger label length will override the gap or mark
and skip a label or labels if Clip Page = Disable in the
MEDIA CONTROL menu.) In the QUICK SETUP or
MEDIA CONTROL menu, set the Label Length to match
the actual length of media being used. (Refer to the User's
Manual .)
3. Enable the Clip Page menu option in the MEDIA
CONTROL menu. This will force the printer to constantly
look for the gap or black stripe and halt at the top-of-form
position.
4. Check that the printer is optimized to detect the type of
media installed. Perform the Run Calibrate procedure for
transmissive and reflective media. (Refer to the User's
Manual .)
5. Adjust the media sensor horizontally to detect the gap,
holes, notches, or narrow width black stripe. (Refer to the
User's Manual .)
6. If problem persists, replace the media sensor.
General Symptom List
Solution
209
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Table of Contents
Troubleshooting
