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Errors and Troubleshooting
Error Messages
The RFID encoder can detect a number of errors. When one of these errors occurs, the RFID encoder
alerts the printer to perform the currently selected error action (see section Error Handling on page 17) and
display the appropriate error message on the control panel's LCD (see Table 7).
Displayed Message
RFID Comm Err
Check Cable
RFID FW ERR:
Version Mismatch
RFID LOCK CMD:
Not supported!
RFID MAX RETRY
Check System
58
Table 7 RFID Error Messages
RFID error: communication cannot be established between the
printer and the RFID encoder.
1. Press PAUSE to clear the message.
2. Disable the Control > RFID Active menu.
3. See "Troubleshooting" on page 59
The RFID encoder firmware version is not capable of operating
with the printer software.
1. Press PAUSE to clear the message.
2. Download the program file to the printer again.
A lock command was executed on a tag which does not sup-
port locking. Most Gen 2 tags support locking.
1. Press PAUSE to clear the message.
2. Remove the lock command from the application.
The menu Control > Error Handling is set to Overstrike, and the
Label Retry count has been exhausted.
1. Press PAUSE to clear the message.
2. See "Troubleshooting" on page 59.
Solution/Explanation
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