Troubleshooting - Printronix SL4M Reference Manual

Chapter 2

Troubleshooting

Troubleshooting
If you are having trouble with the RFID encoder, consult Table 6 for
a list of symptoms and possible solutions.
Table 6. Troubleshooting the RFID Encoder
Symptom
No communication between the
printer and the RFID encoder
Tag failed
Inconsistent results
90
Solution
1. Make sure Reader = Enable in the RFID (or
RFID CONTROL) menu.
2. Use the RFID Test option in the RFID (or
RFID CONTROL) menu (Admin User
enabled) to read and display the current
RFID tag content. Class 1 RFID tags usually
contain a valid entry due to the pre-test
process. See "Read Tag" on page 30
(SL5000r) or page 44 (SL4M).
3. If the problem persists, your RFID encoder
may be disconnected or defective. Contact
your authorized service representative.
1. The label could be misaligned. Perform the
Auto Calibrate procedure to ensure the label
is at top-of-form. See "Running Auto
Calibrate" in the User's Manual .
2. Make sure the media are smart labels with
RFID tags located in the correct position.
3. The RFID tag could be defective. Try
another tag.
4. Make sure the application does not send too
few or too many digits to the RFID tag.
Make sure the media is loaded correctly.
See "Loading Media And Ribbon" in the Quick
Setup Guide .