Returning A Crate - Oracle EAGLE Installation Manual

•
Contact the
2.
Authorization (RMA).
If the item is a like-for-like advance replacement, the
3.
arranges for shipment of the replacement item to the customer.
a.
b.
c.
d.
If the item is a repair/return, the
4.
of the replacement item to the customer.
a.
b.
c.
d.

1.6.2 Returning a Crate

Use the following procedure to return a shipping crate and dollies to Oracle.
Replace the retaining brace.
1.
Replace the shipping container front panel using the bolts saved previously and
2.
arrange the return shipment by contacting:
Shipping Manager ORACLE
Attn: RMA Department
5200 Paramount Parkway
Morrisville, NC
Shipping address:
Note:
If possible, include associated alarms (UAMs) and a copy of the
associated output (capture file).
My Oracle Support (MOS)
Wait for the replacement component to arrive.
Package the defective component in the box of materials you received with
your replacement. Use proper static handling procedures.
Label the outside and inside of the box with your RMA number clearly visible.
Place the packing slip from the received replacements on the inside of your
box.
Ship the defective component to the return address listed on the packing slip.
Package the defective component in a suitable package for shipping. Use
proper static handling procedures.
Label the outside and inside of the box with your RMA number clearly visible.
Include a packing slip with all the information from
number.
Ship the defective component to the following address:
ORACLE
Attn: RMA Department
5200 Paramount Parkway
Morrisville, NC 27560
RMA#: <assigned by Oracle>
Wait for the repaired component to arrive.
and request a Return of Material
My Oracle Support (MOS)
My Oracle Support (MOS)
1 along with the RMA
Chapter 1
Hardware Repair and Return
arranges for shipment
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