Oracle EAGLE Installation Manual page 9

My Oracle Support (MOS)
My Oracle Support (MOS)
• Product Support:
The generic product related information and resolution of product related queries.
• Critical Situations
A critical situation is defined as a problem with the installed equipment that severely
affects service, traffic, or maintenance capabilities, and requires immediate corrective
action. Critical situations affect service and/or system operation resulting in one or
several of these situations:
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Any other problem severely affecting service, capacity/traffic, billing, and maintenance
capabilities may be defined as critical by prior discussion and agreement with Oracle.
• Training Need
Oracle University offers training for service providers and enterprises.
My Oracle Support (https://support.oracle.com) is your initial point of contact for all product
support and training needs. A representative at Customer Access Support can assist you with
My Oracle Support registration.
Call the Customer Access Support main number at 1-800-223-1711 (toll-free in the US), or
call the Oracle Support hotline for your local country from the list at
support/contact/index.html. When calling, make the selections in the sequence shown below
on the Support telephone menu:
• For Technical issues such as creating a new Service Request (SR), select 1.
• For Non-technical issues such as registration or assistance with My Oracle Support,
select 2.
• For Hardware, Networking and Solaris Operating System Support, select 3.
You are connected to a live agent who can assist you with My Oracle Support registration and
opening a support ticket.
My Oracle Support is available 24 hours a day, 7 days a week, 365 days a year.
is your initial point of contact for any of the following requirements:
A total system failure that results in loss of all transaction processing capability
Significant reduction in system capacity or traffic handling capability
Loss of the system's ability to perform automatic system reconfiguration
Inability to restart a processor or the system
Corruption of system databases that requires service affecting corrective actions
Loss of access for maintenance or recovery operations
Loss of the system ability to provide any required critical or major trouble notification
http://www.oracle.com/us/
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