Repair And Return Shipping Instructions - Oracle EAGLE Installation Manual

Table 1-2
Reason for Return
Product Recall
Return – No Product Deficiency

1.6.1 Repair and Return Shipping Instructions

All returned equipment, assemblies, or subassemblies must be shipped to the Oracle Repair
and Return Facility specified by the
be shipped in the original carton or in an equivalent container assuring proper static handling
procedures and with the freight charges prepaid.
The assigned RMA number must be clearly printed on the "RMA#:" line of the shipping label
on the outside of the shipping package. If the RMA number is not placed on the label, the
return could be delayed.
Procedure - RMA
Obtain and confirm the following information before contacting the
1.
(MOS):
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
(Cont.) RMA Reasons for Return
Your name:
Company name:
Call-back number:
Email address:
Which product you are calling about?
Site location:
CLEI number
System serial number (NT, CE, LM, DS, etc.):
Complete software release (e.g., 28.0.1-41.53.0):
Upgrade forms
WI005153
WI005154
WI005218
WI005219
WI005220
Oracle card type: (e.g., E5-APP-B, E5-ENET, etc.):
Oracle card part number (870-####-##):
Associated serial number (102########):
Reason for return or replacement (isolated from system):
Full name of person the replacement card is being shipped to:
Description
Products recalled by divisions for the repair of
a defect or replacement of defective products.
Anything returned without the product being
defective.
My Oracle Support (MOS). The item being returned must
Chapter 1
Hardware Repair and Return
My Oracle Support
1-5