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Nortel Enterprise Edge Feature Programming Telephone Manuals
Manuals and User Guides for Nortel Enterprise Edge Feature Programming Telephone. We have
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Nortel Enterprise Edge Feature Programming Telephone manual available for free PDF download: Manual
Nortel Enterprise Edge Feature Programming Telephone Manual (170 pages)
Nortel Networks Enterprise Edge Feature Programming Telephone Guide
Brand:
Nortel
| Category:
Telephone
| Size: 2.22 MB
Table of Contents
Table of Contents
3
Contents
5
Contents
9
Contents
11
Chapter 1 Getting Started
13
Getting Started
13
Understanding Programming
13
Using this Guide
13
Before You Start
14
Understanding the Telephone Buttons
14
Using the Buttons under the Display
14
Display Buttons
15
What You'll Need to Do Programming
14
A Map for Working in Programming
16
The M7410 Cordless Telephone (CT)
21
Ending a Session
21
Starting and Ending a Session
21
Chapter 2 Frequent Programming Operations
23
Changing the Time and Date on the Display
23
Adding or Changing a System Speed Dial
23
Changing the Name of a Telephone
24
Changing the Name of a Line
25
Making Changes to Call Forward no Answer
25
Making Changes to Call Forward on Busy
26
Making Changes to Do Not Disturb on Busy
27
What Would You Like to Do Next
28
Answering Calls
29
Chapter 3 Answering Calls
29
Answering Incoming Calls with Hunt Groups
29
Answering an Incoming Call
29
Line Buttons
29
What Line Indicators Mean
30
Rings You May Hear
30
Answering Calls at a Prime Telephone
30
Using a Central Answering Position (CAP) Module
31
Customizing Your CAP Module
31
Monitoring Telephones with the CAP Module
31
Release Button
32
Hearing Aid Compatibility
32
Viewing Information about a Call on the Display
32
Using Call Information for a Particular Call
32
Displaying Call Information before or after Answering
33
Displaying Call Information for a Call on Hold
33
Making Call Display Information Appear Automatically at a Telephone
33
Changing Which Information Is Shown First about a Call
34
Picking up a Call Ringing at Another Telephone
34
Answering any Ringing Telephone Using Directed Pickup
34
Answering any Ringing Telephone Using Group Pickup
35
Changing a Telephone's Pickup Group
35
Trunk Answer
36
Answering a Call Using Trunk Answer
36
Answer Buttons
36
Creating a Conference Call
37
Disconnecting One Party
37
Independently Holding Two Calls
38
Putting a Conference on Hold
38
Removing Yourself from a Conference
39
Listening to a Call as a Group
39
Canceling Group Listening
40
Using Handsfree/Mute
40
Answering Calls Without Lifting the Receiver
40
Making Calls Without Lifting the Receiver
40
Muting Handsfree
41
Changing a Regular Call to Handsfree
41
Changing a Handsfree to a Regular Call
41
Using Handsfree
41
Changing Handsfree for a Telephone
41
Handsfree Answerback
42
Turning Privacy on or off for a Call
43
Creating a Conference by Releasing Privacy
43
Making a Call Private
43
Checking Call Length Using Call Duration Timer
43
Disconnecting by Accident
44
Time
44
Chapter 4 Making Calls
45
Choosing a Line Using a Line Button
46
Line Pools
46
Using a Line Pool to Make a Call
47
Programming a Memory Button with a Line Pool Feature Code
47
Changing How You Dial Your Calls
48
Using Standard Dial
48
Using Automatic Dial
48
Using Pre-Dial
48
When the Internal Number You Have Called Is Busy
49
Priority Call
49
Making a Priority Call
49
Giving a Telephone the Ability to Make Priority Calls
49
Using Ring Again
50
Turning on Ring Again
50
Canceling Ring Again
50
Making Calls
45
Chapter 5 Time Savers for Making Calls
51
Storing a Number on a Memory Button for Autodial
51
Adding an Autodial Button
51
Choosing a Line for Autodial
51
Using Intercom as the Line for Autodial
52
Using Last Number Redial
52
Preventing a Telephone from Using Last Number Redial
53
Using Speed Dial
53
Making a Speed Dial Call
54
Changing and Adding System Speed Dials
54
Adding or Changing User Speed Dial
54
Using Saved Number Redial
55
Saving a Number
55
Dialing a Saved Number
56
Preventing a Telephone from Using Saved Number Redial
56
Chapter 6 Handling Many Calls at Once
57
Using Hold
57
Retrieving a Held Call
57
Holding Automatically
57
Listening on Hold
57
Holding a Call Exclusively
58
Using Call Queuing
58
Chapter 7 Transferring Calls
59
Using the Transfer Feature
59
Transferring a Call
59
Transferring External Calls
59
Canceling a Transfer
60
Using Camp-On
61
Parking a Call
62
Retrieving a Parked Call
62
Using Call Park
62
Enterprise Edge Feature Programming Telephone Guide P0908510 Issue
64
Using Callback
64
Chapter 8 Forwarding Your Calls
65
Forwarding Your Calls to Another Telephone
65
Canceling Call Forward
65
Using Call Forward at Your Telephone
65
Overriding Call Forward
66
Changing the Automatic Call Forward Settings for a Telephone
66
Changing Forward no Answer
66
Changing the Delay before a Call Is Forwarded
66
Forward on Busy
67
DND on Busy
67
Call Forward and Voice Mail
67
Line Redirection
68
Turning on Line Redirection
68
Canceling Line Redirection
69
Allowing a Telephone to Redirect Calls
69
Turning the Redirect Ring for a Telephone on or off
70
How Line Redirection Is Different from Call Forward
71
Using Line Redirection
72
Chapter 9 Communicating in the Office
73
Paging
73
Making a Page Announcement
73
Activating and Deactivating the Ability to
73
Creating Page Zones
74
Using Page with External Paging Equipment
75
Sending Messages
75
Sending a Message
76
Canceling a Message You Have Sent
76
Viewing Your Messages
77
Replying to a Message
77
Replying to a Message Using an Analog Telephone Connected to an ASM
77
Removing Items from Your Message List
78
Removing Items from Your Message List Using an Analog Telephone Connected to an ASM
78
Viewing Messages You Have Sent
79
Using Voice Call
80
Making a Voice Call
80
Muting Voice Call Tones
80
Answering a Voice Call Without Touching Your Telephone
80
Preventing Voice Calls to Your Telephone Using Voice Call Deny
81
Canceling Voice Call Deny
81
Enterprise Edge Feature Programming Telephone Guide P0908510 Issue
82
Chapter 10 Tracking Your Incoming Calls
83
Using Call Log
83
Call Log Options
84
Logging a Call Manually
84
Deleting Old Log Items
84
Viewing Your Call Log
84
Viewing a Call Log Item
85
Erasing Log Items
85
Making a Call Using Call Log
85
Creating a Password to Your Call Log
86
Changing Your Call Log Password
86
Deleting an Assigned Password
86
Programming a Telephone to Log Calls Automatically
86
Using Voice Mail
88
Chapter 11 Customizing Your Telephone
89
Finding out What a Button Does Using Button Inquiry
89
Making the Display Darker or Lighter Using Contrast Adjustment
89
Changing the Language on the Display
90
English
90
French
90
Spanish
90
Programming a Feature Code Onto a Memory Button
90
Programming Feature Buttons
90
Erasing a Feature Button
91
Applying Button Cap Labels
92
Types of Button Caps
92
Identifying the Telephones
92
Enterprise Edge Default Button Assignments
93
Rules of Default Button Assignment
93
M7310 Telephone Button Defaults
94
M7324 Telephone Button Defaults
95
M7100 Telephone Button Defaults
95
Moving Line Buttons
95
Changing the Type of Ring
96
Adjusting the Ring Volume
96
Hiding the Message or Calls Indication
97
Restoring the Messages and Calls Indication
97
Chapter 12 User Preferences
99
Using User Preferences
99
Changing Button Programming
99
Changing User Speed Dial
100
Changing Call Log Options
100
Changing How Calls Are Dialed
100
Changing the Language Used on the Display
100
Making the Display Lighter or Darker
100
Changing the Telephone's Ring
100
User Preferences
99
Chapter 13 Programming Hunt Groups
101
Adding or Removing Members from a Group
102
Moving Members of a Group
102
Assigning or Unassigning Lines to a Group
103
Setting the Distribution Mode
103
Setting the Hunt Delay
104
Programming Busy Line Setting
104
Programming the Queue Time-Out
105
Programming the Overflow Set
105
Setting the Name
105
Chapter 14 Telephone Features
107
Installing Enterprise Edge Telephones
107
Naming a Telephone or a Line
108
Moving Telephones
109
Stopping Calls from Ringing at Your Telephone Using Do Not Disturb (DND)
109
Stopping Calls
109
Refusing to Answer a Call
109
Canceling Do Not Disturb
109
Using Do Not Disturb
110
Using Background Music
110
Turning Background Music off
110
Telephone Features
107
Chapter 15 ISDN PRI
111
Benefits
111
ISDN PRI Features
111
Network Name Display for PRI
111
Name and Number Blocking for PRI
112
Emergency 911 Dialing
112
2-Way DID
112
Call by Call Service Selection for PRI
113
Dialing Plan and PRI
113
Service Provider Features
114
Call Forward
114
Canceling Call Forward
114
Calling the Number Your Calls Are Forwarded to
114
Automatic Call Back
114
Automatic Recall
115
ISDN Applications for PRI
115
Videoconferencing and Video Telephony
115
Desktop Conferencing
115
File Transfer
115
Telecommuting
115
Group 4 Fax
115
Remote LAN Access
115
Leased Line Backup
115
LAN to LAN Bridging
116
Enterprise Edge Feature Programming Telephone Guide P0908510 Issue
116
Internet and Database Access
116
Isdn Pri
111
Chapter 16 Using System Features
117
Using Alternate or Scheduled Services
117
Preventing Certain Calls from Being Made
117
Making Additional Telephones Ring
117
Changing the Lines Used by Outgoing Calls
117
Turning Services on and off
117
An Example of How to Turn on a Service Manually
118
Turning Services on and off Using Feature Codes
119
Viewing the Active Services from a Two-Line Display Telephone
119
Viewing the Active Services from a One-Line Display Telephone
120
User Passwords
121
Registration Password
121
Clearing a Call Log Password
121
Using Special Telephones
121
Direct-Dial
121
Changing the Direct-Dial Telephone Assignments
122
Hotline
122
Bypassing a Hotline
122
Making a Telephone a Hotline Telephone
123
Control Telephone
123
Using Set Lock
123
Changing Set Lock Programming for a Telephone
124
Using an Auxiliary Ringer
124
Turning the Auxiliary Ringer for a Telephone on or off
124
Using Host System Dialing Signals
125
Link
125
Preventing a Telephone from Using Link
125
Pause
126
Long Tones
126
Programmed Release
126
Run/Stop
127
Wait for Dial Tone
127
Using Pulse Dialing for a Call
127
Using Your Enterprise Edge System from an External Location
127
Controlling Access to Your Enterprise Edge System
128
Direct Inward System Access (DISA)
128
Class of Service (COS)
128
Maintaining Security
129
Accessing Enterprise Edge Remotely over the Public Network
129
Tones
129
Using Class of Service (COS) Passwords
130
Changing Your Class of Service
130
Chapter 17 General System Features
131
Pulse or Tone Dialing
131
Disconnect Supervision
131
Hunt Groups
131
Internal Numbers
131
Line Assignment
131
Target Line
132
Line Pools
132
Overflow Call Routing
132
M7100 Telephone
133
Memory Buttons
133
One-Line Display
133
Prime Line
134
Private Lines
134
Volume Bar
134
Wall Mounting
134
Chapter 18 Companion Features
135
Programming Companion Wireless
135
Registration Password
135
Portable Telephone Programming
136
Radio Data
137
Registering Individual Portables
139
System Programming
139
Twinning between Portables and Enterprise Edge Wireline Telephones
140
Using Your Portable Telephone
141
Using Enterprise Edge Features
142
Using New Features
143
Supporting Additional Features for Portables
144
Companion Features
135
Chapter 19 Troubleshooting
145
Using the Alarm Telephone
145
Reporting and Recording Alarm Codes
145
Testing the Telephone
145
Testing the Telephone Display
146
Testing the Telephone Buttons
146
Testing the Speaker in the Telephone Handset
146
Testing the Telephone Headset
147
Testing the Telephone Speaker
147
Testing the Power Supply to a Telephone
147
Enterprise Edge Feature Programming Telephone Guide P0908510 Issue
148
Chapter 20 Common Feature Displays
149
Chapter 21 Appendix A: Feature Codes
153
Chapter 22 Index
159
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