Viewing Ticket Repair - Quantum Scalar i6000 User Manual

Viewing Ticket Repair

Pages
Quantum Scalar i6000 User's Guide
Repair pages provide problem descriptions and corrective actions that
you or a CSE can perform. To display the repair page that is associated
with a ticket, click the Repair tab on the Ticket Details dialog box.
The repair page provides the following information:
• The title at the top of the repair page is a brief description of the
issue.
• The Problem section describes the issue in more detail.
• The User and Customer Service Engineer Actions section provides
corrective actions that the user or the CSE can perform.
• The Customer Service Engineer Actions section provides
additional corrective actions that the CSE can perform. If you are a
user, do not perform these steps. Contact technical support for
assistance.
Chapter 2: Troubleshooting Your Library
Working With Tickets
67