Running Verification Tests To Determine Issue Resolution - Quantum Scalar i6000 User Manual

Chapter 2: Troubleshooting Your Library
Working With Tickets
Running Verification
Tests to Determine
Issue Resolution
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A ticket is always generated against a particular FRU when the library
detects an issue. Therefore, the library provides FRU tests that you can
run to determine whether the conditions that caused the ticket have
been resolved. Running the FRU tests is an important part of ensuring
that the system is working properly.
The library can detect issues under the following contexts:
• When the library polls at regular intervals, or
• When a host or user commands the library to perform an operation
(such as occurs with GUI commands, host inventory, and host move
media)
FRU tests are designed to help resolve issues under the second context.
During FRU testing, the library creates operational scenarios to evaluate
the functionality of a FRU. FRU tests attempt to evaluate as many
aspects of the FRU as possible, but they might not fully recreate the
conditions that caused the original ticket. The library cannot recreate all
conditions and, therefore, the library does not provide tests for some
FRUs.
The instructions on the ticket's repair page direct you to run a FRU test if
an applicable one exists. If you run the test and the results are all good,
the library automatically transitions the ticket to the Verified state.
Note: If you cannot run a test, make sure that you complete the
repair page instructions and, if needed, physically examine the
FRU. After you determine that the issue is resolved, manually
transition the ticket to the Closed state. See
page 83. After you close the ticket, the library transitions the
ticket to the Verified state if it is able to do so.
You can access the tests in two ways:
• On the main LMC display, click Tools > Verification Tests. The
Verification Tests dialog box appears. From this dialog box, you can
choose from a variety of verification tests, including the FRU tests.
Closing Tickets
Quantum Scalar i6000 User's Guide
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