Closing Tickets - Quantum Scalar i6000 User Manual

Closing Tickets

Quantum Scalar i6000 User's Guide
• On the Ticket Details dialog box, click FRU Test.
Note: The FRU Test button is available only if the ticket's FRU has
an applicable verification test that you can run.
The Verification Tests dialog box appears with the appropriate test
already selected and ready to start.
For details about the verification tests and how to run them, see
Working With Verification Tests
Manually close a ticket if all of the following conditions are true:
• You have completed the repair page instructions to resolve the issue
(for example, replaced a FRU).
• You have physically examined the FRU to make sure that the issue is
resolved.
• The FRU Test button on the Ticket Details dialog box is not
available. This means that an applicable verification test does not
exist.
Note: If the FRU Test button is available for a ticket, you should
use it to access and run the verification test. You should not
manually close it. The verification test determines whether
the issue is resolved, and the library automatically
transitions the ticket to the Verified state if the test passes
without problems. See
Determine Issue Resolution
• The issue has been resolved, but the ticket remains in an Open state
(for example, when defective media has been replaced in the
library).
You should manually transition a ticket to the Closed state after
performing the resolution steps and making sure the issue is resolved.
Closing Individual Tickets
To transition a ticket to the Closed state, perform the following steps:
Chapter 2: Troubleshooting Your Library
on page 622.
Running Verification Tests to
on page 82.
Working With Tickets
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