Viewing Ticket Details - Quantum scalar i2000 User Manual

Viewing Ticket Details

Scalar i2000 User's Guide
Tickets provide detailed information about the ticket itself, the reports
that are associated with it, and a repair page that gives guidance for
resolving the issue. These tickets provide important information about
library conditions from which the issue emerged and helpful information
for resolving it.
To display the detailed information for a particular ticket, perform the
following steps:
1 On the Ticket List dialog box in the Select Ticket area, click the
appropriate ticket row to highlight it.
2 Click Details.
The Ticket Details dialog box appears with the Details tab displayed.
Chapter 2 Troubleshooting Your Library
Viewing Ticket Details
21