Viewing Ticket Repair Pages - Quantum Scalar i6000 User Manual

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Table of Contents

Chapter 2: Troubleshooting Your Library

Working With Tickets

Viewing Ticket Repair

Repair pages provide problem descriptions and corrective actions that

you or a CSE can perform. To display the repair page that is associated

with a ticket, click the Repair tab on the Ticket Details dialog box.

The repair page provides the following information:

• The title at the top of the repair page is a brief description of the

• The Problem section describes the issue in more detail.

• The User and Customer Service Engineer Actions section provides

corrective actions that the user or the CSE can perform.

• The Customer Service Engineer Actions section provides

additional corrective actions that the CSE can perform. If you are a

user, do not perform these steps. Contact technical support for

Quantum Scalar i6000 User's Guide

Troubleshooting