Quantum Scalar i6000 User Manual page 69

Quantum Scalar i6000 User's Guide
Criteria dialog box, see
Integrity Analysis Reports
Has the FRU been replaced before?
You can determine whether a specific FRU has been replaced in the past
by examining the FRU SN field on the Details tab of the Ticket Details
dialog box for the open ticket and the history tickets. Because the
history tickets associated with an open ticket are for the same specific
instance of a FRU, and because a FRU instance is identified by its
location in the library, the FRU serial number, which is uniquely assigned
to each FRU, will change if the unit has been replaced in the past. For
more information about the Details tab and viewing history tickets, see
Viewing Ticket Details
How do I resolve the issue?
The repair page provides comprehensive, step-by-step procedures for
resolving the issue. Both user and CSE procedures are provided. When
the procedures require a CSE to perform them, contact technical
support. For more information, see
page 67.
How can I know whether the issue is resolved?
Some issues require you to determine whether they are resolved and
others the library will detect automatically.
• In some cases, the library can automatically detect that an issue is
resolved (for example, an open door that is now shut). For these,
the library automatically transitions the ticket to the Verified state.
• In other cases, the library cannot automatically detect that an issue
is resolved (for example, a faulty tape cartridge). You must
determine whether the issue is resolved by running a verification
test or, if an applicable test does not exist, by following the repair
page instructions. If you run a test and the results are all good, the
library automatically transitions the ticket to the Verified state. If
you cannot run a test, you should physically examine the FRU, and
then manually transition the ticket to the Closed state after
determining that the issue is resolved. After you close the ticket, the
library transitions it to the Verified state if it is able to do so. For
Chapter 2: Troubleshooting Your Library
Viewing Tape Alerts and Generating Media
on page 68.
on page 57.
Viewing Ticket Repair Pages
Working With Tickets
on
51