Frequently Asked Questions - Quantum Scalar i6000 User Manual

Appendix A

Frequently Asked Questions

This appendix answers some questions that are most often asked about
the library.
Where do I find installation instructions?
The library requires that a trained Quantum Support Engineer perform
the installation.
Where are error messages described?
When the library detects issues, it sends you e-mail notifications and
creates tickets that provide you with detailed information about the
issues and corrective actions you can perform. A ticket can direct you to
obtain further help from technical support. For more information about
troubleshooting, see Troubleshooting Your Library on page 43.
How do I clean a drive?
You can set up automatic drive cleaning when you manually create a
partition (see Creating Partitions Manually on page 136) or you can
manually clean drives at your discretion (see Configuring Drive Cleaning
on page 227).
How do I know when the drives need cleaning?
If you do not have periodic drive cleaning configured (see Creating
Partitions Manually on page 136) for your drives, a diagnostic ticket is
generated when a drive needs to be cleaned.
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