Quantum Scalar i6000 User Manual page 73

Quantum Scalar i6000 User's Guide
2 By default, the ticket list is sorted by ticket ID in ascending order
with the oldest ticket at the top and the newest one at the bottom.
To change the sorting (for example, by state or severity), click the
column heading by which you want the tickets sorted. Repeatedly
clicking a column heading toggles between ascending and
descending order.
Using the Tickets Command or the Tickets Button to Display
Ticket Lists
1 Make sure that you are viewing the physical library. From the View
menu, click the name of the physical library.
2 Click Tools > Tickets or click the Tickets button on the toolbar. The
Tickets dialog box appears.
The Tickets dialog box enables you to specify the kinds of tickets
that will appear in the ticket list. For example, you can do the
following:
• To display all tickets in the library, select All for state, severity,
and subsystem.
• To display all open tickets with a severity level 2 status for the
drives and control subsystems, select Opened for state, 2 for
severity, and Drives and Control for subsystem.
• To display all tickets that users have manually closed for the
robotics subsystem, select Closed for state, All for severity, and
Robotics for subsystem.
Chapter 2: Troubleshooting Your Library
Working With Tickets
55