Quantum Scalar i6000 User Manual page 68

Chapter 2: Troubleshooting Your Library
Working With Tickets
50
information about the Report tab, see
page 63.
When did the issue first occur?
The Posted field on the Details tab of the Ticket Details dialog box
indicates the date and time on which the library first reported the issue
and created a ticket for it. For more information about the Details tab,
see Viewing Ticket Details
Has the issue occurred repeatedly?
The Duplicates field on the Details tab of the Ticket Details dialog box
indicates how many times the library has reported the same issue while
the ticket has been open. In addition, you can determine whether the
same issue has occurred and been resolved in the past. The FRU History
List area on the Details tab lists tickets that have been opened for the
same FRU in the past, but have been resolved and are now in the Closed
or Verified state. By selecting a history ticket and then clicking Show,
you can investigate the ticket history of a particular FRU. For more
information about the Details tab and viewing history tickets, see
Viewing Ticket Details
Does the issue involve drives or tapes?
You can determine if the issue involves a particular drive or tape by
viewing tape alerts and generating tape alert reports.
Tape alerts are issued by a drive whenever there is a problem in the drive
that relates to a tape cartridge. The problem can be with the drive or
with the tape cartridge. You can view tape alerts on the Media Integrity
Analysis tab of the Ticket Details dialog box for tickets in the drive
group. For more information on the Media Integrity Analysis tab, see
Viewing Tape Alerts and Generating Media Integrity Analysis Reports
page 68.
Tape alert reports enable you to cross-reference tape alerts for drives
and tape cartridges over a specified period of time, in order to
determine if the problem belongs to the drive or to a specific tape
cartridge. You generate tape alert reports using the Report Criteria
dialog box. You need an Advanced Reporting license in order to use
view tape alerts reports. For more information on using the Report
Viewing Ticket Details Reports
on page 57.
on page 57.
Quantum Scalar i6000 User's Guide
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