Quantum Scalar i6000 User Manual page 72

Chapter 2: Troubleshooting Your Library
Working With Tickets
Element
In the Select Ticket area:
Check Box
ID
Description
State
Severity
Serial #
Sub-system
Posted Date
54
The following table describes the elements on the Ticket List dialog
box.
Description
To close multiple tickets, select each ticket you want to close by clicking the
check box.
The library-assigned identifier for the ticket.
A summary description of the ticket. The description identifies the FRU that
caused the ticket and includes reason text that describes the cause of the ticket.
The current state of the ticket. Possible states are:
Open — indicates that an issue, whether problem or warning condition, has
occurred in the library that requires attention
Closed — indicates that a user has closed the issue
Verified — indicates that the library has successful operational results or
positive data that verifies that the problem is resolved
The severity level of the ticket. Possible levels are:
• 1 (Failed)
• 2 (Degraded)
• 3 (Warning)
• 5 (Good)
The serial number that the manufacturer assigns to the particular FRU.
The subsystem that caused the ticket. Possible subsystems are:
• Connectivity
• Drives
• Control
• Power
• Cooling
• Robotics
The date and time on which the library created the ticket.
The Details button displays the Ticket Details dialog box. For more
information, see Viewing Ticket Details on page 57.
Quantum Scalar i6000 User's Guide