NEC SL2100 Manuals

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NEC SL2100 Programming Manual

NEC SL2100 Programming Manual (198 pages)

Brand: NEC | Category: Telephone | Size: 23.89 MB
Table of contents
Table Of Contents5................................................................................................................................................................
Issue7................................................................................................................................................................
Chapter 1 Introduction23................................................................................................................................................................
Chapter 2 Installation25................................................................................................................................................................
Table 2-1 System Requirements25................................................................................................................................................................
Table 2-2 Default Pcpro Accounts25................................................................................................................................................................
Default Pcpro Accounts26................................................................................................................................................................
Table 2-3 Default Folders26................................................................................................................................................................
Software Installation27................................................................................................................................................................
Figure 2-1 Installshield Wizard Welcome Screen27................................................................................................................................................................
Figure 2-2 Installshield Wizard Begin Installation28................................................................................................................................................................
Figure 2-3 Installshield Wizard Installation Progress29................................................................................................................................................................
Figure 2-4 Installshield Wizard Finish Installation30................................................................................................................................................................
Launching The Application Software31................................................................................................................................................................
Figure 2-5 Sl2100 Pcpro Desktop Shortcut31................................................................................................................................................................
Figure 2-6 Installshield Wizard Launch Software31................................................................................................................................................................
Figure 2-7 Pcpro Main Menu32................................................................................................................................................................
Chapter 3 Application Layout33................................................................................................................................................................
Introduction33................................................................................................................................................................
Figure 3-1 Pcpro Application Layout33................................................................................................................................................................
Menu34................................................................................................................................................................
Toolbar34................................................................................................................................................................
Sub-menu Area34................................................................................................................................................................
Figure 3-2 Pcpro Toolbar34................................................................................................................................................................
Workspace35................................................................................................................................................................
Figure 3-3 Pcpro Workspace35................................................................................................................................................................
Title36................................................................................................................................................................
Subtitle36................................................................................................................................................................
Workspace Buttons36................................................................................................................................................................
Table 3-1 Workspace Buttons36................................................................................................................................................................
Navigation Area38................................................................................................................................................................
Figure 3-4 Pcpro Navigation Buttons38................................................................................................................................................................
Table 3-2 Navigational Buttons And Drop Down List38................................................................................................................................................................
Data Area39................................................................................................................................................................
Help Area39................................................................................................................................................................
Status Bar39................................................................................................................................................................
Figure 3-5 Pcpro Status Bar39................................................................................................................................................................
Chapter 4 Standard View41................................................................................................................................................................
Overview41................................................................................................................................................................
Sl2100 Pc Programming Manual I41................................................................................................................................................................
Figure 4-1 Standard View Submenu41................................................................................................................................................................
Standard View Submenu42................................................................................................................................................................
Accessing Standard View42................................................................................................................................................................
Card Configuration42................................................................................................................................................................
Figure 4-2 Selecting A Standard View Screen42................................................................................................................................................................
Figure 4-3 Standard View Card Configuration Screen43................................................................................................................................................................
Blade Types44................................................................................................................................................................
Adding A Card44................................................................................................................................................................
Removing A Card45................................................................................................................................................................
Class Of Service For Telephones46................................................................................................................................................................
Figure 4-4 Standard View Class Of Service For Telephones46................................................................................................................................................................
Night Mode Switching48................................................................................................................................................................
Figure 4-5 Night Service Setup48................................................................................................................................................................
Modifying A Time Frame50................................................................................................................................................................
Figure 4-6 Standard View Night Mode Switching Adding Time Frame50................................................................................................................................................................
Figure 4-7 Standard View Night Mode Switching Mode Colors51................................................................................................................................................................
System Timers52................................................................................................................................................................
Figure 4-8 Standard View System Timers52................................................................................................................................................................
System Timer Classes54................................................................................................................................................................
Figure 4-9 Standard View System Timer Classes54................................................................................................................................................................
Chapter 5 Easy Edit55................................................................................................................................................................
Figure 5-1 Easy Edit Submenu55................................................................................................................................................................
Accessing Easy Edit View56................................................................................................................................................................
Searching For A Feature56................................................................................................................................................................
Programming Levels57................................................................................................................................................................
Using Easy Edit58................................................................................................................................................................
Figure 5-2 Easy Edit Tab58................................................................................................................................................................
Filter Bar59................................................................................................................................................................
Figure 5-3 Filter Bar59................................................................................................................................................................
Figure 5-4 Column Filter Example59................................................................................................................................................................
Group By60................................................................................................................................................................
Figure 5-5 Group By Option60................................................................................................................................................................
Figure 5-6 Group By Internal Paging Group Example60................................................................................................................................................................
Column Chooser61................................................................................................................................................................
Figure 5-7 Column Chooser Example61................................................................................................................................................................
Save State62................................................................................................................................................................
Figure 5-8 Save State Example62................................................................................................................................................................
Grid Style And Custom Themes63................................................................................................................................................................
Figure 5-9 Grid Style Example63................................................................................................................................................................
Figure 5-10 Color Selection Example64................................................................................................................................................................
Figure 5-11 Choosing The Color Picker64................................................................................................................................................................
Figure 5-12 Saving A Custom Theme65................................................................................................................................................................
Chapter 6 Initial Setup Wizard67................................................................................................................................................................
Initial Setup Wizard67................................................................................................................................................................
Figure 6-1 Pcpro View Tab68................................................................................................................................................................
Figure 6-2 Load Button69................................................................................................................................................................
Figure 6-3 Connect To System69................................................................................................................................................................
Figure 6-4 Download Configuration70................................................................................................................................................................
Figure 6-5 Download Screen71................................................................................................................................................................
Figure 6-6 Download Complete Notification71................................................................................................................................................................
Figure 6-7 Start Setup Screen72................................................................................................................................................................
Figure 6-8 Regions72................................................................................................................................................................
Figure 6-9 Time Zones72................................................................................................................................................................
Figure 6-10 Extension Start Range73................................................................................................................................................................
Figure 6-12 Service Codes Screen74................................................................................................................................................................
Figure 6-13 Key Assignment Screen74................................................................................................................................................................
Analog (c.o.) Trunks75................................................................................................................................................................
Figure 6-14 Detected Trunk Type75................................................................................................................................................................
Figure 6-15 Trunks Screen75................................................................................................................................................................
Table 6-1 Button Descriptions76................................................................................................................................................................
Figure 6-16 Example Of Trunk Properties Screen78................................................................................................................................................................
Isdn Pri Trunks79................................................................................................................................................................
Figure 6-17 Example Of Voicemail Properties Screen79................................................................................................................................................................
Figure 6-18 Trunk Routing Type Screen79................................................................................................................................................................
Figure 6-19 Did Routing Screen80................................................................................................................................................................
Figure 6-20 Example Of Did Matches80................................................................................................................................................................
Figure 6-21 Add Range Screen80................................................................................................................................................................
Figure 6-22 Did Add Range81................................................................................................................................................................
Figure 6-23 Mode 1 - Mode 2 Options82................................................................................................................................................................
Figure 6-24 Add Range - Next Button83................................................................................................................................................................
Sip Trunks84................................................................................................................................................................
Figure 6-25 Add Sip Button84................................................................................................................................................................
Figure 6-26 Enable Sip Trunks Button84................................................................................................................................................................
Figure 6-27 Enable Sip Trunks Button84................................................................................................................................................................
Figure 6-28 Sip Carrier Configuration Type85................................................................................................................................................................
Figure 6-29 Did Routing Screen85................................................................................................................................................................
Figure 6-30 Example Of Did Matches85................................................................................................................................................................
Figure 6-31 Add Range Screen86................................................................................................................................................................
Figure 6-33 Mode 1 - Mode 2 Options87................................................................................................................................................................
Figure 6-32 Did Add Range87................................................................................................................................................................
Figure 6-34 Add Range - Next Button88................................................................................................................................................................
Completing The Initial Setup Wizard89................................................................................................................................................................
Figure 6-35 Time And Date Button89................................................................................................................................................................
Figure 6-36 System Time Settings Screen89................................................................................................................................................................
Figure 6-37 Upload, Modified Items Screen90................................................................................................................................................................
Figure 6-38 Upload Database Changes90................................................................................................................................................................
Figure 6-39 Operation Complete Notification91................................................................................................................................................................
Figure 6-40 Disconnect Screen91................................................................................................................................................................
Figure 6-41 Save As91................................................................................................................................................................
Chapter 7 System Data View93................................................................................................................................................................
Figure 7-1 System Data Submenu94................................................................................................................................................................
Accessing System Data View95................................................................................................................................................................
Searching For A Program96................................................................................................................................................................
System Data Program Filtering96................................................................................................................................................................
Figure 7-2 System Data Programming97................................................................................................................................................................
Chapter 8 Menu And Toolbar Reference99................................................................................................................................................................
Menus And Toolbars99................................................................................................................................................................
Figure 8-1 Menu And Toolbar99................................................................................................................................................................
Table 8-1 Menus100................................................................................................................................................................
Table 8-2 Menu/toolbar Hierarchy And Keyboard Shortcut Cross-reference102................................................................................................................................................................
Table 8-3 Toolbar Menus And Sub-toolbar Menus103................................................................................................................................................................
Appendix A Multiassign105................................................................................................................................................................
Accessing Multiassign Dialogs105................................................................................................................................................................
Figure A-1 Accessing The Multiassign Dialogs105................................................................................................................................................................
Figure A-2 Multiassign Account Codes106................................................................................................................................................................
Figure A-3 Multiassign Direct Inward Dialing (did108................................................................................................................................................................
Figure A-4 Multiassignment Extension Numbers109................................................................................................................................................................
Assigning Function Keys110................................................................................................................................................................
Figure A-5 Multiassignment Function Keys111................................................................................................................................................................
Figure A-6 Function Key Template Selection111................................................................................................................................................................
Figure A-7 List Of Extensions112................................................................................................................................................................
Figure A-8 Assigning Hybrid/loop Keys113................................................................................................................................................................
Figure A-9 Fill A Row Example114................................................................................................................................................................
Figure A-10 Fill A Row Example115................................................................................................................................................................
Figure A-11 Fill A Row Example116................................................................................................................................................................
Figure A-12 Apply Multiple116................................................................................................................................................................
Saving A Function Key Template117................................................................................................................................................................
Figure A-13 Saving A Function Key Template117................................................................................................................................................................
Figure A-14 Saving A Function Key Template117................................................................................................................................................................
Figure A-15 Opening A Saved Function Key Template118................................................................................................................................................................
Figure A-16 Opening A Saved Function Key Template118................................................................................................................................................................
Appendix B Communications119................................................................................................................................................................
Sl2100 Pc Programming Manual119................................................................................................................................................................
Connect/disconnect119................................................................................................................................................................
Figure B-1 Connect/disconnect Status119................................................................................................................................................................
Accessing Connection Dialog120................................................................................................................................................................
Connecting Pcpro To The System120................................................................................................................................................................
Figure B-2 Connect Dialog120................................................................................................................................................................
Figure B-3 New Connection Wizard Dialog122................................................................................................................................................................
Figure B-4 Network Connection Type Dialog123................................................................................................................................................................
Figure B-5 Network Connection Dialog124................................................................................................................................................................
Figure B-6 Connection Name Dialog124................................................................................................................................................................
Figure B-7 Phone Number To Dial Dialog125................................................................................................................................................................
Figure B-8 Connection Availability Dialog126................................................................................................................................................................
Figure B-9 Completing The New Connection Dialog126................................................................................................................................................................
Figure B-10 Connect Sl2100 Dial Up Connection127................................................................................................................................................................
Disconnecting Pcpro From The System128................................................................................................................................................................
Download128................................................................................................................................................................
Accessing Download128................................................................................................................................................................
Downloading Data From The System To Pcpro129................................................................................................................................................................
Figure B-11 Download Dialog129................................................................................................................................................................
Upload130................................................................................................................................................................
Accessing Upload130................................................................................................................................................................
Uploading Data From Pcpro To System Memory131................................................................................................................................................................
Figure B-12 Upload Dialog131................................................................................................................................................................
Uploading Card Configuration132................................................................................................................................................................
Feature Activation133................................................................................................................................................................
Accessing Feature Activation133................................................................................................................................................................
Figure B-13 Trunk Ports Busy Warning133................................................................................................................................................................
Figure B-14 Station Ports Busy Warning133................................................................................................................................................................
Activating A Feature134................................................................................................................................................................
Figure B-15 Feature Activation Dialog134................................................................................................................................................................
Firmware Update135................................................................................................................................................................
Figure B-16 Firmware Update Dialog135................................................................................................................................................................
Accessing Firmware Update136................................................................................................................................................................
Using Firmware Update136................................................................................................................................................................
Sl2100 Web Pro Software Update137................................................................................................................................................................
Figure B-17 Web Pro Login137................................................................................................................................................................
Figure B-18 Web Pro Menu Bar137................................................................................................................................................................
Figure B-19 Web Pro Submenu - Software Update138................................................................................................................................................................
Figure B-20 Web Pro Update Screen138................................................................................................................................................................
Figure B-21 Web Pro Manual Update Screen139................................................................................................................................................................
Figure B-22 Choose File To Upload139................................................................................................................................................................
Figure B-23 Web Pro File Selected140................................................................................................................................................................
Figure B-24 Software Upload Completed Successfully140................................................................................................................................................................
Conditions141................................................................................................................................................................
Figure B-25 Web Pro Menu Bar141................................................................................................................................................................
System Initialization142................................................................................................................................................................
System Initialization Type142................................................................................................................................................................
Figure B-26 2nd Initialization Selected142................................................................................................................................................................
Appendix C Copy143................................................................................................................................................................
Figure C-1 System Data Copy143................................................................................................................................................................
Copying System Data144................................................................................................................................................................
Appendix D Modification History145................................................................................................................................................................
Figure D-1 Export Modification History Dialog Box147................................................................................................................................................................
Figure D-2 Sample Modification History Html Format147................................................................................................................................................................
Figure D-3 Sample Modification History Csv Format148................................................................................................................................................................
Appendix E Connection Accounts149................................................................................................................................................................
Connect Dialog149................................................................................................................................................................
Creating A New Account150................................................................................................................................................................
Figure E-1 Connect Dialog Creating/deleting Connection Account150................................................................................................................................................................
Deleting An Account151................................................................................................................................................................
Figure E-2 Save As Connection Account Dialog151................................................................................................................................................................
Appendix F Debug Terminal153................................................................................................................................................................
Figure F-1 Debug Terminal Dialogs153................................................................................................................................................................
Launching The Debug Terminal154................................................................................................................................................................
Appendix G Feature Activation155................................................................................................................................................................
Feature Activation Using Pcpro155................................................................................................................................................................
Figure G-1 Pcpro Feature Activation Dialog155................................................................................................................................................................
Manually Activating A Feature156................................................................................................................................................................
Figure G-2 Feature Activation Open File Dialog157................................................................................................................................................................
Feature Activation Using Webpro158................................................................................................................................................................
Figure G-3 Webpro Login Screen158................................................................................................................................................................
Figure G-4 Feature Activation Screen Webpro Home Page159................................................................................................................................................................
Figure G-5 Web Pro Submenu - License Upload159................................................................................................................................................................
Figure G-6 Feature Activation Screen Webpro Manual Activation160................................................................................................................................................................
Figure G-7 Feature Activation Open File Dialog Webpro161................................................................................................................................................................
Dim File Download163................................................................................................................................................................
Operation163................................................................................................................................................................
Figure H-1 Dim File Download163................................................................................................................................................................
Figure H-2 Dim File Download Dialog Box164................................................................................................................................................................
Figure H-3 Dim File Download Status165................................................................................................................................................................
Sram Information Via Web Pro/pcpro167................................................................................................................................................................
Appendix I Maintenance Features167................................................................................................................................................................
Table I-1 Program Table167................................................................................................................................................................
System Alarm Display Via Webpro174................................................................................................................................................................
Figure I-6 Webpro System Alarm Submenu175................................................................................................................................................................
Figure I-7 System Alarm Screen175................................................................................................................................................................
T1/isdn Layer Status Display Via Webpro176................................................................................................................................................................
Figure I-8 90-60: T1/isdn Layer Status Information176................................................................................................................................................................
Appendix J Webpro Https Support - Certificate Installation177................................................................................................................................................................
Figure J-2 Continue To The Website178................................................................................................................................................................
Installation Of The Certificate From The Webpro Home Screen179................................................................................................................................................................
Figure J-3 Installing The Webserver Certificate179................................................................................................................................................................
Figure J-4 Install Certificate180................................................................................................................................................................
Figure J-5 Welcome To The Certificate Import Wizard181................................................................................................................................................................
Figure J-6 Certificate Import Wizard - Certificate Store182................................................................................................................................................................
Figure J-7 Completing The Certificate Import Wizard183................................................................................................................................................................
Figure J-8 Completing Certificate Import Wizard184................................................................................................................................................................
Appendix K Web Pro Load/save To Pc Feature185................................................................................................................................................................
Webpro Load/save Pcpro Configuration File185................................................................................................................................................................
Figure K-1 Webpro - Data Download Submenu185................................................................................................................................................................
Load From Pc186................................................................................................................................................................
Figure K-2 Webpro - Data Upload Submenu186................................................................................................................................................................
Save To Pc187................................................................................................................................................................
Figure K-3 Webpro - Data Download Submenu187................................................................................................................................................................
Figure K-4 Save Completed Screen187................................................................................................................................................................
Appendix L Store Statistical Information Of Rtp189................................................................................................................................................................
Data Fields191................................................................................................................................................................
Table L-1 Data Fields191................................................................................................................................................................
Table L-2 Stations194................................................................................................................................................................
Table L-3 Trunks194................................................................................................................................................................

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NEC SL2100 Installation Manual

NEC SL2100 Installation Manual (136 pages)

Brand: NEC | Category: Telephone | Size: 1.19 MB
Table of contents
Table Of Contents3................................................................................................................................................................
List Of Tables6................................................................................................................................................................
Chapter 1 Introduction7................................................................................................................................................................
Section 1 What Is Acd7................................................................................................................................................................
Chapter 2 Setting Up Acd For The First Time9................................................................................................................................................................
Section 1 Arrange Extensions Into Acd Groups9................................................................................................................................................................
Table 2-1 Sample Acd Group Worksheet10................................................................................................................................................................
Table 3-510................................................................................................................................................................
Section 2 Set Up Work Schedules And Work Periods10................................................................................................................................................................
Table 2-2 Sample Acd Agent Work Schedule Worksheet (41-05-01)11................................................................................................................................................................
Section 3 Assign Extensions For Each Work Period12................................................................................................................................................................
Table 2-4 Sample Acd Assignment Worksheet (41-02-01)13................................................................................................................................................................
Table 2-5 Acd Assignment Worksheet (41-02-01)13................................................................................................................................................................
Section 4 Arrange Trunks Into Incoming Ring Groups14................................................................................................................................................................
Section 5 Determine Trunk Work Schedules14................................................................................................................................................................
Section 6 Assign Incoming Trunk Ring Groups To Acd Groups14................................................................................................................................................................
Table 2-6 Sample Acd Incoming Trunk Ring Group Worksheet (22-05-01)14................................................................................................................................................................
Table 2-8 Sample Trunk Work Schedule Worksheet (41-06-01)16................................................................................................................................................................
Table 2-9 Trunk Work Schedule Worksheet (41-06-01)16................................................................................................................................................................
Table 2-10 Sample Acd Incoming Trunk Ring Group Assignment Worksheet17................................................................................................................................................................
Table 2-11 Sample Acd Incoming Trunk Ring Group Assignment Worksheet17................................................................................................................................................................
Section 7 Basic Programming18................................................................................................................................................................
Table 2-12 Acd Incoming Trunk Ring Group Assignment Worksheet (41-03-xx)18................................................................................................................................................................
Section 8 Basic Operations19................................................................................................................................................................
Agent Log In And Log Out20................................................................................................................................................................
Single Line Telephone20................................................................................................................................................................
Table 3-1 Advanced Features Guide23................................................................................................................................................................
Acd Setup Options24................................................................................................................................................................
Description24................................................................................................................................................................
Programming25................................................................................................................................................................
Related Features25................................................................................................................................................................
Operation25................................................................................................................................................................
Emergency Call26................................................................................................................................................................
Headset Operation (with Automatic Answer)28................................................................................................................................................................
Hotline For Acd Agents30................................................................................................................................................................
Table 3-3 Blf For Acd Agents30................................................................................................................................................................
Table 3-4 Blf For Co-workers Who Are Not Acd Agents30................................................................................................................................................................
Sie Key For Acd Groups32................................................................................................................................................................
Off-duty Mode35................................................................................................................................................................
Overflow Options37................................................................................................................................................................
Sl2100 Issue38................................................................................................................................................................
Queue Status Display46................................................................................................................................................................
Supervisor, Acd Group49................................................................................................................................................................
Supervisor, Acd System53................................................................................................................................................................
Supervisor Monitor / Acd Monitor57................................................................................................................................................................
Identification Codes For Acd Agents59................................................................................................................................................................
Traffic Reports63................................................................................................................................................................
Wrap-up Time65................................................................................................................................................................
Chapter 4 Programming67................................................................................................................................................................
Section 1 Before You Start Programming67................................................................................................................................................................
Section 2 How To Use This Manual67................................................................................................................................................................
Section 3 Unique Programming Considerations68................................................................................................................................................................
Section 4 How To Enter Programming Mode68................................................................................................................................................................
Section 5 How To Exit Programming Mode69................................................................................................................................................................
Section 6 Using Keys To Move Around In The Programs70................................................................................................................................................................
Section 7 Programming Names And Text Messages71................................................................................................................................................................
Section 8 Using Softkeys For Programming71................................................................................................................................................................
Table 4-2 Keys For Entering Names71................................................................................................................................................................
Section 9 What The Softkey Display Prompts Mean72................................................................................................................................................................
Section 10 Programming Your System72................................................................................................................................................................
Table 4-3 Softkey Display Prompts72................................................................................................................................................................
Program 11 : System Numbering73................................................................................................................................................................
Service Code Setup (for Acd)73................................................................................................................................................................
Acd Group Pilot Number75................................................................................................................................................................
Program 15 : Extension, Basic Setup76................................................................................................................................................................
Multiline Telephone Basic Data Setup76................................................................................................................................................................
Acd Installation Manual77................................................................................................................................................................
Programmable Function Keys83................................................................................................................................................................
Table 4-4 Function Number List84................................................................................................................................................................
Table 4-5 Function Number List88................................................................................................................................................................
Incoming Virtual Extension Ring Tone Setup91................................................................................................................................................................
Table 4-6 Program 15-08 - Incoming Signal Frequency Patterns91................................................................................................................................................................
Virtual Extension Ring Assignment93................................................................................................................................................................
Incoming Virtual Extension Ring Tone Order Setup94................................................................................................................................................................
Virtual Extension Delayed Ring Assignment96................................................................................................................................................................
Program 20 : System Option Setup97................................................................................................................................................................
System Options For Multiline Telephones97................................................................................................................................................................
Table 4-7 Note [digital (2w)/ip Multiline Terminal]98................................................................................................................................................................
System Options For Virtual Extensions100................................................................................................................................................................
Class Of Service For Extensions101................................................................................................................................................................
Class Of Service Options (supplementary Service)102................................................................................................................................................................
Program 22 : Incoming Call Setup106................................................................................................................................................................
System Options For Incoming Calls106................................................................................................................................................................
Trunk Ring Tone Range108................................................................................................................................................................
Table 4-8 Program 22-03 - Incoming Signal Frequency Patterns108................................................................................................................................................................
Incoming Trunk Ring Group Assignment110................................................................................................................................................................
Program 41 : Acd Setup111................................................................................................................................................................
Acd Group And Agent Assignments111................................................................................................................................................................
Incoming Ring Group Assignment For Acd Group112................................................................................................................................................................
Acd Agent Work Schedules113................................................................................................................................................................
Trunk Work Schedules114................................................................................................................................................................
Acd Weekly Schedule Setup115................................................................................................................................................................
Acd Overflow Options116................................................................................................................................................................
Acd Overflow Table Setting118................................................................................................................................................................
Vrs Delay Announcement119................................................................................................................................................................
Night Announcement Setup121................................................................................................................................................................
Vrs Message Number For Night Announcement122................................................................................................................................................................
Acd Options Setup123................................................................................................................................................................
Acd Threshold Overflow125................................................................................................................................................................
Acd Login Mode Setup126................................................................................................................................................................
Acd Agent Identity Code Setup127................................................................................................................................................................
Acd Voice Mail Delay Announcement128................................................................................................................................................................
Acd Queue Display Settings129................................................................................................................................................................
Program 47 : Inmail130................................................................................................................................................................
Inmail Group Mailbox Options130................................................................................................................................................................
Program 90 : Maintenance Program131................................................................................................................................................................
Traffic Report Data Setup131................................................................................................................................................................
Traffic Report Output133................................................................................................................................................................
NEC SL2100 Getting Started Manual

NEC SL2100 Getting Started Manual (78 pages)

Brand: NEC | Category: Telephone System | Size: 4.37 MB
Table of contents
Table Of Contents3................................................................................................................................................................
Product Liability5................................................................................................................................................................
Regulatory11................................................................................................................................................................
General Information19................................................................................................................................................................
Chapter 1 Introduction20................................................................................................................................................................
Section 1 What Is The Sl210020................................................................................................................................................................
Outside Lines20................................................................................................................................................................
Sl2100 Multiline Terminals20................................................................................................................................................................
Analog Terminals22................................................................................................................................................................
External Moh/ Bgm22................................................................................................................................................................
External Paging22................................................................................................................................................................
Doorphone/sensor Device22................................................................................................................................................................
System Connection Diagram23................................................................................................................................................................
Equipment List (not All Items)24................................................................................................................................................................
Chapter 2 Installation27................................................................................................................................................................
Section 1 Before Installation27................................................................................................................................................................
Installation Procedure (replacing An Existing Telephone System)27................................................................................................................................................................
Confirm The Installation Location27................................................................................................................................................................
Prepare The Necessary Tolls (not Supplied)27................................................................................................................................................................
Replacing An Existing Telephone System28................................................................................................................................................................
Unpacking28................................................................................................................................................................
Section 2 Installation29................................................................................................................................................................
General Precautions29................................................................................................................................................................
Preparations29................................................................................................................................................................
Site Requirements29................................................................................................................................................................
Environmental Requirements30................................................................................................................................................................
Section 3 Installing The Chassis30................................................................................................................................................................
Chassis Dimension30................................................................................................................................................................
Wall Mounting The Chassis30................................................................................................................................................................
Wall Mounting Procedure32................................................................................................................................................................
Connecting Earth Ground34................................................................................................................................................................
Connect Ac Power Cord34................................................................................................................................................................
Section 4 Installing The Cpu Board And Other Option Board35................................................................................................................................................................
Mount The Cpu Board35................................................................................................................................................................
Mounting The Expansion Boards (082u/008u)35................................................................................................................................................................
Mounting The Daughter Boards (3coidb/1pridb)37................................................................................................................................................................
Mounting The Voip Daughter Board38................................................................................................................................................................
Section 5 Connecting Extensions And Trunks40................................................................................................................................................................
Digital Multiline Terminal (ip7ww-12/24txh-b1)41................................................................................................................................................................
Analog Terminal42................................................................................................................................................................
Ip Multiline Terminal (ip7ww-8ipld-c1)43................................................................................................................................................................
Analog Trunk44................................................................................................................................................................
Multiline Terminal Leg Adjustment45................................................................................................................................................................
Wall Mounting The Multiline Terminal46................................................................................................................................................................
Digital Multiline Terminal46................................................................................................................................................................
Ip Multiline Terminal47................................................................................................................................................................
Section 6 Starting Up The Sl2100 System49................................................................................................................................................................
Before Starting Up The System49................................................................................................................................................................
Plug The Ac Power Cord49................................................................................................................................................................
Starting Up The System49................................................................................................................................................................
Perform A Cold Start49................................................................................................................................................................
Perform A Hot Start50................................................................................................................................................................
Section 7 Test The System51................................................................................................................................................................
Test The Sl2100 2w Digital Multiline Terminals51................................................................................................................................................................
Test The Analog Terminals (test Each Phone In Turn)51................................................................................................................................................................
Test The Ip Multiline Terminal (test Each Phone In Turn)51................................................................................................................................................................
Test The Outside Co Lines52................................................................................................................................................................
Section 8 Power Failure52................................................................................................................................................................
Use The External Backup Battery Box (option) To Connect Each Chassis52................................................................................................................................................................
Section 9 Install Optional Board And Equipment52................................................................................................................................................................
Chapter 3 Configuring The Sl2100 System53................................................................................................................................................................
Section 1 Sl2100 Configuration53................................................................................................................................................................
Overview53................................................................................................................................................................
Before You Begin53................................................................................................................................................................
How To Change The Sl2100's Configuration53................................................................................................................................................................
Section 2 Entering The Telephone Programming Mode (tel Pro)54................................................................................................................................................................
How To Enter Programming Mode54................................................................................................................................................................
Selecting The Programming Number54................................................................................................................................................................
Exiting The Programming Mode54................................................................................................................................................................
Using The System Phone Keys To Make Changes From Programming Mode55................................................................................................................................................................
Time And Date Setting56................................................................................................................................................................
Program10-01-xx56................................................................................................................................................................
Telephone Ringing Assignment57................................................................................................................................................................
System Operation57................................................................................................................................................................
Program 22-05-0157................................................................................................................................................................
Program 22-04-0158................................................................................................................................................................
Program 20-07-0158................................................................................................................................................................
Assign A Function Key To Each Mode59................................................................................................................................................................
Configuration Sheet: Telephone Ring Assignment59................................................................................................................................................................
Example Configuration61................................................................................................................................................................
Telephone Ring Style62................................................................................................................................................................
Program 20-15-0162................................................................................................................................................................
Program 20-15-0362................................................................................................................................................................
Internal Call Ringing Mode63................................................................................................................................................................
Program 20-02-1263................................................................................................................................................................
Extension Name63................................................................................................................................................................
Program 15-01-0164................................................................................................................................................................
Outgoing Exchange Line Access64................................................................................................................................................................
Program 15-06-0164................................................................................................................................................................
Program 14-07-0165................................................................................................................................................................
Configuration Sheet: Outgoing Excahnge Line Access65................................................................................................................................................................
Caller Id66................................................................................................................................................................
Program 14-02-10, Program 15-03-0966................................................................................................................................................................
Configuration Sheet: Caller Id66................................................................................................................................................................
Recall For Analog Telephones67................................................................................................................................................................
Program 82-04-0x67................................................................................................................................................................
Configuration Sheet: Recall Timing68................................................................................................................................................................
Department Extension Groups68................................................................................................................................................................
Program 16-02-0168................................................................................................................................................................
Program 16-01-0269................................................................................................................................................................
Program 16-01-0469................................................................................................................................................................
Program 16-01-0969................................................................................................................................................................
Program 11-07-0170................................................................................................................................................................
Configuration Sheet: Department Groups70................................................................................................................................................................
Create An Internal Paging Group71................................................................................................................................................................
Program 31-02-0171................................................................................................................................................................
Configuration Sheet: Create An Internal Paging Group71................................................................................................................................................................
Automatic Side Tone Adjustment For Analog Trunks72................................................................................................................................................................
Program 90-68-0172................................................................................................................................................................
Section 3 Web Programming73................................................................................................................................................................
Appendix 1 Wiring Example For 082u-b1 Board76................................................................................................................................................................

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NEC SL2100 Installation Manual

NEC SL2100 Installation Manual (77 pages)

Brand: NEC | Category: Network Accessory | Size: 4.9 MB
Table of contents
Table Of Contents2................................................................................................................................................................
Mycalls Call Recorder4................................................................................................................................................................
Mycalls Licensing5................................................................................................................................................................
Call Recording Software Licensing6................................................................................................................................................................
Call Recording Software Version 4 Requirements7................................................................................................................................................................
Operating Systems7................................................................................................................................................................
Virtualised Environments7................................................................................................................................................................
Sip Recording7................................................................................................................................................................
Usb Recording Units7................................................................................................................................................................
Minimum Pc Hardware Requirements8................................................................................................................................................................
Hard Disk Requirements8................................................................................................................................................................
Installation10................................................................................................................................................................
Connecting The Isdn Call Recorder10................................................................................................................................................................
Connecting An Analogue Call Recorder11................................................................................................................................................................
Sip Trunk Recording11................................................................................................................................................................
Installing The Call Recording Software12................................................................................................................................................................
Licensing The Call Recording Software24................................................................................................................................................................
Automatically Activating A License Using The Licenese Manager24................................................................................................................................................................
Manually Acivating A License Using The Licenese Manager27................................................................................................................................................................
Relicensing Installations30................................................................................................................................................................
Summary - Re-license Process30................................................................................................................................................................
Raise The Request On Businessnet31................................................................................................................................................................
Viewing And Updating Your Requests32................................................................................................................................................................
Upgrading To Version 4 Of The Call Recording Software33................................................................................................................................................................
Using 'calls38................................................................................................................................................................
Configuring Recording Of Sip Trunks39................................................................................................................................................................
Manually Pausing Recording Using Dtmf Digits41................................................................................................................................................................
Auto Deletion Of Calls43................................................................................................................................................................
Keeping Calls For A Fixed Period44................................................................................................................................................................
Storing Audio On A Network Drive45................................................................................................................................................................
Archiving To A Network Drive46................................................................................................................................................................
Mycalls Configuration47................................................................................................................................................................
Netlink And Call Recording50................................................................................................................................................................
Configuring Call Recording Rules51................................................................................................................................................................
Call Playback Users And Groups52................................................................................................................................................................
Playing Back Calls54................................................................................................................................................................
Archiving Recorded Calls55................................................................................................................................................................
Local Archiving55................................................................................................................................................................
Backup Folder56................................................................................................................................................................
Volume Names57................................................................................................................................................................
Manual Call Recording Archiving Using Mycalls58................................................................................................................................................................
Scheduled Archiving59................................................................................................................................................................
Restoring Backups60................................................................................................................................................................
Restore The Database60................................................................................................................................................................
Restore The Audio Files63................................................................................................................................................................
Exact Channel Mapping64................................................................................................................................................................
Single Pri Unit64................................................................................................................................................................
Single Bri Unit66................................................................................................................................................................
Single Analogue Unit66................................................................................................................................................................
Sip Trunk Call Recording66................................................................................................................................................................
Multiple Units67................................................................................................................................................................
Multiple Pri Units68................................................................................................................................................................
Multiple Analogue / Bri Units70................................................................................................................................................................
Stop / Start Call Recording71................................................................................................................................................................
Conditions71................................................................................................................................................................
Manual Stop / Start Recording71................................................................................................................................................................
Stop / Start Recording Client73................................................................................................................................................................
Manual Logon73................................................................................................................................................................
Assigning Windows User To Mycalls Users74................................................................................................................................................................
Automatic Stop Start Recording75................................................................................................................................................................
NEC SL2100 Quick Install Manual

NEC SL2100 Quick Install Manual (44 pages)

ISDN PRI Trunks  
Brand: NEC | Category: Conference System | Size: 2.94 MB
Table of contents
Table Of Contents3................................................................................................................................................................
What Is The Sl21004................................................................................................................................................................
Outside Lines (isdn Pri Trunks) Included In This Guide4................................................................................................................................................................
Parts Available For The Sl21005................................................................................................................................................................
System Overview6................................................................................................................................................................
Installation Procedure7................................................................................................................................................................
Power Fail Operation7................................................................................................................................................................
1- Unpack The Sl2100 System8................................................................................................................................................................
2- Install The Isdn Pri Trunk Card9................................................................................................................................................................
Removing The Plastic Knockouts10................................................................................................................................................................
3- Install The Cpu Card13................................................................................................................................................................
4a- Wall Mount The Sl2100 System15................................................................................................................................................................
4b- Rack Mount The Sl2100 System17................................................................................................................................................................
5- Connect The Telephones18................................................................................................................................................................
6- Connect The External Music On Hold Device18................................................................................................................................................................
7- Connect The Exchange Lines19................................................................................................................................................................
8- Connect The Power & System Start Up20................................................................................................................................................................
9- Configure The Sl210021................................................................................................................................................................
Connecting Pcpro To The Sl210021................................................................................................................................................................
Change Your Pc Ip Address22................................................................................................................................................................
Sl2100 Pcpro23................................................................................................................................................................
Pcpro Initial Setup Wizard24................................................................................................................................................................
Set Time & Date And Upload To The Sl210030................................................................................................................................................................
Repeat Wizard Or Finish30................................................................................................................................................................
Make Additional Changes With Pcpro31................................................................................................................................................................
Pri Trunk Type32................................................................................................................................................................
Ddi Routing33................................................................................................................................................................
Incoming Ring Groups34................................................................................................................................................................
Vrs Auto Attendant35................................................................................................................................................................
Trunk - Outgoing Trunk Access36................................................................................................................................................................
Automatic Night Mode Schedule37................................................................................................................................................................
Speed Dials38................................................................................................................................................................
Service Codes39................................................................................................................................................................
Extension - Programmable Function Keys40................................................................................................................................................................
Extension - Toll Restriction42................................................................................................................................................................
What To Do If You Make Errors Within The Sl2100 Configuration43................................................................................................................................................................
10- Security44................................................................................................................................................................
NEC SL2100 Quick Install Manual

NEC SL2100 Quick Install Manual (38 pages)

Analogue Trunks.  
Brand: NEC | Category: Conference System | Size: 2.32 MB
Table of contents
Table Of Contents3................................................................................................................................................................
What Is The Sl21004................................................................................................................................................................
Outside Lines (analogue Trunks) Included In This Guide4................................................................................................................................................................
Parts Available For The Sl21005................................................................................................................................................................
System Overview6................................................................................................................................................................
Installation Procedure7................................................................................................................................................................
Power Fail Operation7................................................................................................................................................................
1- Unpack The Sl2100 System8................................................................................................................................................................
2- Install The Analogue Trunk Card9................................................................................................................................................................
Mounting The 3coidb Daughter Card9................................................................................................................................................................
308 Trunk + Extension Card9................................................................................................................................................................
Removing The Plastic Knockouts10................................................................................................................................................................
Installing Into The Universal Slot11................................................................................................................................................................
3- Install The Cpu Card12................................................................................................................................................................
4a- Wall Mount The Sl2100 System14................................................................................................................................................................
4b- Rack Mount The Sl2100 System16................................................................................................................................................................
5- Connect The Telephones17................................................................................................................................................................
6- Connect The External Music On Hold Device17................................................................................................................................................................
7- Connect The Exchange Lines18................................................................................................................................................................
Connecting To The Rj45 Socket Of The Analogue Trunk Card18................................................................................................................................................................
8- Connect The Power & System Start Up20................................................................................................................................................................
9- Configure The Sl210021................................................................................................................................................................
Connecting Pcpro To The Sl210021................................................................................................................................................................
Change Your Pc Ip Address22................................................................................................................................................................
Sl2100 Pcpro23................................................................................................................................................................
Pcpro Initial Setup Wizard24................................................................................................................................................................
Set Time & Date And Upload To The Sl210029................................................................................................................................................................
Repeat Wizard Or Finish29................................................................................................................................................................
Make Additional Changes With Pcpro30................................................................................................................................................................
Incoming Ring Groups31................................................................................................................................................................
Trunk - Outgoing Trunk Access32................................................................................................................................................................
Automatic Night Mode Schedule33................................................................................................................................................................
Extension - Programmable Function Keys34................................................................................................................................................................
Extension - Toll Restriction36................................................................................................................................................................
What To Do If You Make Errors Within The Sl2100 Configuration37................................................................................................................................................................
10- Security38................................................................................................................................................................
NEC SL2100 Quick Install Manual

NEC SL2100 Quick Install Manual (30 pages)

InMail Voicemail  
Brand: NEC | Category: Telephone System | Size: 1.57 MB
Table of contents
Table Of Contents3................................................................................................................................................................
What Is Sl2100 Inmail4................................................................................................................................................................
Parts Available For Sl21004................................................................................................................................................................
Overview Of Inmail Voicemail Available For Each Cpu Card5................................................................................................................................................................
Hardware Installation6................................................................................................................................................................
Cpu-c16................................................................................................................................................................
Cpu-c1-a6................................................................................................................................................................
Adding The Sd Card To An Existing System6................................................................................................................................................................
Default Configuration Of Inmail6................................................................................................................................................................
Use Pcpro To Configure Inmail7................................................................................................................................................................
Pcpro Initial Setup Wizard7................................................................................................................................................................
Mailbox Overview7................................................................................................................................................................
Group Mailbox Configuration8................................................................................................................................................................
Using A Group Mailbox For Auto Attendant Operation9................................................................................................................................................................
Dialing Options10................................................................................................................................................................
Routing An Isdn/sip Ddi Trunk To Voice Mail12................................................................................................................................................................
Routing An Analogue Trunk To Voice Mail13................................................................................................................................................................
Using The Web Interface To Upload And Download Messages & Greetings15................................................................................................................................................................
Subscriber Mailbox15................................................................................................................................................................
Call Routing Mailbox16................................................................................................................................................................
Toll Restriction For Voice Mail Ports17................................................................................................................................................................
Using Voicemail18................................................................................................................................................................
Accessing Mailboxes18................................................................................................................................................................
Accessing An Administrator Mailbox19................................................................................................................................................................
Recording The Greeting Used For The Auto Attendant19................................................................................................................................................................
Programmable Functions Keys For Inmail Mailboxes20................................................................................................................................................................
Forwarding Your Calls To Voice Mail22................................................................................................................................................................
Conversation Recording24................................................................................................................................................................
Additional Information25................................................................................................................................................................
Mailbox Security Code25................................................................................................................................................................
Voicemail Storage Capacity25................................................................................................................................................................
Inmail Channels26................................................................................................................................................................
Inmail Licenses26................................................................................................................................................................
Mailbox Specifications27................................................................................................................................................................
Inmail Service Codes27................................................................................................................................................................
Backup & Restore Of Messages27................................................................................................................................................................
Replace Built In Inmail Message Prompt27................................................................................................................................................................
Upgrading From An Sdvms To An Sdvml Card28................................................................................................................................................................
Security29................................................................................................................................................................
NEC SL2100 User Manual

NEC SL2100 User Manual (28 pages)

Brand: NEC | Category: Telephone Accessories | Size: 0.42 MB
Table of contents
User Guide1................................................................................................................................................................
Keys Description3................................................................................................................................................................
Programmable Function Keys3................................................................................................................................................................
Abbreviated Dial (speed Dial) Registration5................................................................................................................................................................
Entering Alphanumeric Characters5................................................................................................................................................................
Answering An Outside Call11................................................................................................................................................................
Answering An Intercom Call11................................................................................................................................................................
Main Menu24................................................................................................................................................................
Mailbox Greeting26................................................................................................................................................................
NEC SL2100 Quick Install Manual

NEC SL2100 Quick Install Manual (27 pages)

Multiline IP Terminals  
Brand: NEC | Category: Touch terminals | Size: 1.69 MB
Table of contents
Table Of Contents4................................................................................................................................................................
Sl2100 Multiline Ip Terminals5................................................................................................................................................................
Parts Available For The Sl21006................................................................................................................................................................
1- Package Contents6................................................................................................................................................................
2- Features7................................................................................................................................................................
3- System Connection Overview9................................................................................................................................................................
4- Connect The Multiline Ip Terminal9................................................................................................................................................................
5- Applying Power To The Multiline Ip Terminal9................................................................................................................................................................
Ethernet Sockets For Voip10................................................................................................................................................................
Check The Ip Address Of The Sl210011................................................................................................................................................................
6- Ip7ww-8ipld-c1 Desi-less Ip Terminal Leg Adjustment12................................................................................................................................................................
Low Position Setting12................................................................................................................................................................
High Position Setting13................................................................................................................................................................
7- Dt820 Ip Terminal Leg Adjustment (ity-6d-1 And Ity-8ldx-1)14................................................................................................................................................................
8- Wall Mounting Multiline Ip Terminals16................................................................................................................................................................
9- Multiline Ip Terminal Configuration18................................................................................................................................................................
Multiline Ip Terminal Boot Sequence18................................................................................................................................................................
Multiline Ip Terminal Programming Interface19................................................................................................................................................................
Configure 8ipld Multiline Ip Terminal20................................................................................................................................................................
Configure Dt820 Multiline Ip Terminals24................................................................................................................................................................
NEC SL2100 Quick Install Manual

NEC SL2100 Quick Install Manual (26 pages)

Type B (2w)  
Brand: NEC | Category: Touch terminals | Size: 1.23 MB
Table of contents
Table Of Contents3................................................................................................................................................................
Digital Type B Terminals4................................................................................................................................................................
Parts Available For The Sl21005................................................................................................................................................................
Ip7ww-082u-b1 Interface Card6................................................................................................................................................................
1- Unpack The Ip7ww-082u-b1 Card7................................................................................................................................................................
2- Install The Ip7ww-082u-b1 Card8................................................................................................................................................................
3- Connect The Telephones9................................................................................................................................................................
Connecting To The Rj45 Sockets Of The Ip7ww-082u-b1 Card9................................................................................................................................................................
Terminating Extensions At Rj11 Or Rj45 Face Plates At The User's Desk12................................................................................................................................................................
4- Connect Dss Consoles13................................................................................................................................................................
5- Connect Doorphones13................................................................................................................................................................
6- Connect External Sensors14................................................................................................................................................................
7- Connect The Power & System Start Up15................................................................................................................................................................
8- Configure The Sl210016................................................................................................................................................................
Connecting Pcpro To The Sl210016................................................................................................................................................................
Sl2100 Pcpro17................................................................................................................................................................
Port Assignment Of The Ip7ww-082u-b1 Card18................................................................................................................................................................
Dss Console And Operator19................................................................................................................................................................
Operator Extension20................................................................................................................................................................
Analogue Extensions21................................................................................................................................................................
Timed Break Recall (tbr) / Hook Flash24................................................................................................................................................................
Doorphones And Door Lock Relay Contacts25................................................................................................................................................................
What To Do If You Make Errors Within The Sl2100 Configuration26................................................................................................................................................................
NEC SL2100 Quick Install Manual

NEC SL2100 Quick Install Manual (23 pages)

Music on Hold and External Audio  
Brand: NEC | Category: IP Phone | Size: 1.12 MB
Table of contents
Table Of Contents3................................................................................................................................................................
Music On Hold And External Audio4................................................................................................................................................................
Parts Available For The Sl21004................................................................................................................................................................
1- Ip7ww-308u-a1 / Ip7ww-082u-b1 Interface Card5................................................................................................................................................................
2- Unpack The Ip7ww-308u-a1 / Ip7ww-082u-b1 Card6................................................................................................................................................................
3a- Ip7ww-082u-b1: Connect The External Music On Hold / Bgm Device7................................................................................................................................................................
3b- Ip7ww-308u-a1: Connect The External Music On Hold / Bgm Device7................................................................................................................................................................
4a- Ip7ww-082u-b1: Connect The External Paging Device8................................................................................................................................................................
4b- Ip7ww-308u-a1: Connect The External Paging Device8................................................................................................................................................................
5- Controlling External Devices9................................................................................................................................................................
Connecting The External Device To The Ip7ww-082u-b1 Card9................................................................................................................................................................
Connecting The External Device To The Ip7ww-308u-a1 Card9................................................................................................................................................................
6- Connecting To The Rj45 Sockets Of The Ip7ww-308u-a1 & Ip7ww-082u-b1 Card11................................................................................................................................................................
Use The Cable Assembly Or Adapter Available From Nec11................................................................................................................................................................
Terminate Cables On Site With Rj45 Plugs12................................................................................................................................................................
Use Pre-terminated Rj45 Patch Cables12................................................................................................................................................................
7- Configure The Sl210013................................................................................................................................................................
Connecting Pcpro To The Sl210013................................................................................................................................................................
Change Your Pc Ip Address14................................................................................................................................................................
Sl2100 Pcpro15................................................................................................................................................................
Pcpro Initial Setup Wizard15................................................................................................................................................................
Setup Audio Interfaces16................................................................................................................................................................
Music On Hold17................................................................................................................................................................
Background Music18................................................................................................................................................................
External Paging19................................................................................................................................................................
Relay Contacts20................................................................................................................................................................
Upload Vrs Messages For Moh21................................................................................................................................................................
What To Do If You Make Errors Within The Sl2100 Configuration22................................................................................................................................................................
NEC SL2100 User Manual

NEC SL2100 User Manual (12 pages)

Single-Line Telephone  
Brand: NEC | Category: Telephone | Size: 0.56 MB
NEC SL2100 Quick User Manual

NEC SL2100 Quick User Manual (4 pages)

Multi-Line Terminal  
Brand: NEC | Category: IP Phone | Size: 0.26 MB

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