Programming - NEC SL2100 Installation Manual

SL2100
• If the extension is set to AIC log in mode in Program 41-17-01, the system will ignore the setting of
Program 41-02-01 for the extension.
• ACD agents can log in multiple extensions (up to the maximum capacity of the extension) with one
AIC. For example, even if ACD agent "A" logs in extension 151 with the same AIC 789, ACD agent
"B" can also log in to extension 351 with the same AIC 789 at the same time.
Conditions
• A LAN connection from the ACD system to a PC which has the ACD Server program installed. Refer
to the ACD Supervisor's Manual, for further information.
• If the system has ID codes enabled, an agent must enter their ID code each time they log into an
ACD Group.
I
Default Setting
• Identification codes disabled (Program 41-01-02 = 0).
• Each ACD Agent is set to normal mode, not AIC (Program 41- 17-01).

Programming

Program No.
41-01-02
41-01-03
41-17-01
41-18-01
41-18-02
41-18-03
41-18-04
41-18-05
41-18-06
41-18-07
41-18-08
41-18-09
3-38
System Options for ACD – Login ID Code Digit
Enter the number of digits agents must enter for their ID code (0~20). Enter 0 to disable the Login
Codes for ACD Agents. If enabled, an ACD Agent can enter any code of valid length.
System Options for ACD – ACD Server Connection Ports
Assign to LAN if you are going to use the ACD ACD Server.
ACD Login Mode Setup
Define the ACD login mode (0=Normal Login, 1=AIC Login) for each extension. If set to 1, a supervi-
sor can not log in/out an AIC member as they are not normal ACD agents.
ACD Agent Identity Code Setup – ACD Agent Identity Code
For each AIC Table (1~128), define the ACD Agent Identity Code (four digits).
ACD Agent Identity Code Setup – Default ACD Group Number
For each AIC Table (1~128), define the default ACD group number that is displayed with Queue Sta-
tus (0=no setting, 1~8).
ACD Agent Identity Code Setup – ACD Group Number in Mode 1
For each AIC Table (1~128), define the ACD group number (0=No Setting, 1~8) in mode 1 work peri-
od.
ACD Agent Identity Code Setup – ACD Group Number in Mode 2
For each AIC Table (1~128), define the ACD group number (0=No Setting, 1~8) in mode 2 work peri-
od.
ACD Agent Identity Code Setup – ACD Group Number in Mode 3
For each AIC Table (1~128), define the ACD group number (0=no setting, 1~8) in mode 3 work peri-
od.
ACD Agent Identity Code Setup – ACD Group Number in Mode 4
For each AIC Table (1~128), define the ACD group number (0=no setting, 1~8) in mode 4 work peri-
od.
ACD Agent Identity Code Setup – ACD Group Number in Mode 5
For each AIC Table (1~128), define the ACD group number (0=no setting, 1~8) in mode 5 work peri-
od.
ACD Agent Identity Code Setup – ACD Group Number in Mode 6
For each AIC Table (1~128), define the ACD group number (0=No Setting, 1~8) in mode 6 work peri-
od.
ACD Agent Identity Code Setup – ACD Group Number in Mode 7
For each AIC Table (1~128), define the ACD group number (0=No Setting, 1~8) in mode 7 work peri-
od.
Program Name / Description
Identification Codes for ACD Agents
ISSUE 1.0