Related Features; Operation - NEC SL2100 Installation Manual

SL2100
Program No.
41-14-09

Related Features

Off-Duty Mode
W

Operation

To activate Wrap-Up Time
Your ACD Group setup may automatically activate Off-Duty Mode after you complete a call. If you
group has Automatic Wrap-Up Time, your Wrap-Up Time key flashes while you are on a call. In
addition, Auto Wrap-up may automatically return you to your ACD Group after a preset time.
Multiline
1. Press your Wrap-Up Time Key (Program 15-07-01 or SC 752: *17).
Your Wrap-Up Time Key lights.
Single Line Telephone
1. Lift the handset.
2. Dial 656.
You hear a fast busy.
To cancel Wrap-Up Time
Multiline
1. Press your Wrap-Up Time Key (Program 15-07-01 or SC 752: *17).
Single Line Telephone
1. Lift the handset.
2. Dial 657.
You hear a confirmation tone.
3-44
ACD Options Setup – Automatic Wrap-Up End Time
For each ACD Group (01~08), set how long the system waits before automatically ending wrap up
time. After this interval expires, Auto Wrap-Up will automatically log the agent back into their group.
To disable the Auto Wrap-up option, enter 0 (0=disabled, 1~64800 seconds).
Program Name / Description
ISSUE 1.0
Wrap-Up Time