Section 4 Arrange Trunks Into Incoming Ring Groups; Section 5 Determine Trunk Work Schedules; Section 6 Assign Incoming Trunk Ring Groups To Acd Groups; Table 2-6 Sample Acd Incoming Trunk Ring Group Worksheet (22-05-01) - NEC SL2100 Installation Manual

SL2100
ACD Num- Extension
ber (1-128) Number
S 4 ARRANGE TRUNKS INTO INCOMING RING GROUPS
ECTION
ACD can be set to automatically answer incoming calls.
Incoming trunk calls can automatically route to specific ACD Group (128 trunks ports and 50 Ring
groups are available). These types of calls ring directly into the ACD Group without being transferred
by a co-worker or the Automated Attendant. Calls can route directly to ACD:
• Assign the trunk to an Incoming Trunk Ring Group (in this section).
• Set up the trunk work schedules (Refer to
page 2-7.)
• Assign Incoming Ring Groups to ACD Groups (Refer to
GROUPS TO ACD GROUPS on page
DISA, DID and tie trunks can ring an ACD master number directly.
Use the Table 2-7 ACD Incoming Trunk Ring Group Worksheet (22-05-01) on page 2-7
sample below when completing this step.
1. Determine which trunks you want answered by ACD Groups.
In the Trunk Port column of the worksheet, enter the number of each trunk you want ACD to
automatically answer. In the example below, trunks 1 and 2 will be automatically answered by
ACD.
2. Assign the trunk ports to Incoming Ring Groups.
In the Incoming Ring Group columns, enter the Incoming Trunk Ring Group for each trunk port,
for each Night Service mode. Trunks that have the same basic function and that will be assigned
the same priority in
page 2-8 should be in the same incoming Ring Group.
For example, if you have trunks 1~4 that will be primarily answered by the same ACD Group, put
trunks 1~4 in the same incoming group.
You can mix assignments if the trunks have different functions during the different Night Service
modes.) In the example below, trunk 1 is in incoming group 2, while trunk 2 is in incoming group 3.
ASSIGN INCOMING TRUNK RING GROUPS TO ACD GROUPS on page 2-8
Trunk Ring Group priority. Priority groups always have precedence over normal groups.
For example, if a call from a priority group rings in when while a normal group call is already
ringing, ACD services the priority call first. ACD services multiple priority calls on a first-come, first-
served basis. Keep this in mind when assigning the trunk ports to incoming Ring Groups.

Table 2-6 Sample ACD Incoming Trunk Ring Group Worksheet (22-05-01)

Sample ACD Incoming Trunk Ring Group Worksheet (22-05-01)
Trunk
Number
Day
1 2
2 3
2-6
ACD Assignment Worksheet (41-02-01)
For each extension number, enter ACD Group for each work period (WP)
WP 1 WP 2 WP 3
DETERMINE TRUNK WORK SCHEDULES on
2-8.)
ASSIGN INCOMING TRUNK RING GROUPS TO ACD GROUPS on
Incoming Ring Group
Night Rest Midnight
2 2
3 3
(41-05-01)
WP 4 WP 5
ASSIGN INCOMING TRUNK RING
Day 2 Night 2
2
3
Setting Up ACD for the First Time
ISSUE 1.0
WP 6 WP 7 WP 8
and the
sets the Incoming
Rest 2 Midnight
2