Headset Operation (With Automatic Answer); Description; Programming; Related Features - NEC SL2100 Installation Manual

SL2100

Headset Operation (with Automatic Answer)

Description

An ACD Agent can utilize a customer-provided headset in place of the handset. The headset
conveniently frees up the user's hands for other work and provides privacy while on the call. In
addition, an ACD Agent with a headset can have Automatic Answer. This allows an agent busy on a
call to automatically connect to the next waiting call when they hang up.
Conditions
H
None
Default Settings
• No headset keys defined (Program 15-07-01 = 05).
• Automatic Answer disabled (Program 41-14-04 = 0).

Programming

Program No.
15-07-01
20-13-06
41-14-04

Related Features

Handsfree and Monitor
Handsfree Answerback/Forced Intercom Ringing

Operation

While in the headset mode, the hook switch is not functional.
To enable the headset
1. Plug in the headset into the bottom of the phone.
2. Program a Headset Key (Program 15-07-01 or SC 751: 05).
3-6
Programmable Function Keys
Assign a function key for Headset operation (05).
Class of Service Options (Supplementary Service) – Automatic Off-Hook Signaling (Automat-
ic Override)
Allows a busy extension ability to manually (0) or automatically (1) receive off-hook signals.
ACD Options Setup – Automatic Answer at Headset
For each ACD Group, disable (0) or enable (1) Automatic Answer for agents using headsets.
Program Name / Description
Headset Operation (with Automatic Answer)
ISSUE 1.0