Download
 Share
 Print this page
  1. Manuals
  2. Brands
  3. NEC Manuals
  4. Telephone
  5. UNIVERGE SL2100
  6. Installation manual

Section 7 Basic Programming; Table 2-12 Acd Incoming Trunk Ring Group Assignment Worksheet (41-03-Xx) - NEC SL2100 Installation Manual

Hide thumbs
  • Contents

Advertisement

SL2100
Sample ACD Incoming Trunk Ring Group Assignment Worksheet (41-03-xx)
P
WP1
ACD
N
P
2
1
1
WP5
ACD
N
P
Work periods use the same Work Schedules as ACD Agents. See

Table 2-12 ACD Incoming Trunk Ring Group Assignment Worksheet (41-03-xx)

ACD Incoming Trunk Ring Group Assignment Worksheet (41-03-xx)
Incoming Trunk Ring Group (22-05-01)
ACD
N
P
WP1
ACD
N
P
WP5
ACD
N
P
Work periods use the same Work Schedules as ACD Agents. See
S
7 BASIC PROGRAMMING
ECTION
Program No.
11-13-01 through
Service Code Setup (For ACD)
11-13-06
If required, customize the service codes used with the ACD feature.
11-17-01
ACD Group Pilot Number
Enter the master number, up to eight digits, for each ACD Group (1~8). Try to use entries that are
not part of your normal extension numbering range.
15-07-01
Programmable Function Keys
Assign an ACD Log In/Log Out key (code *10) for one-button Log In/Log Out operation.
20-06-01
Class of Service for Extensions
Assign a Class of Service (1~15) to an extension.
22-05-01
Incoming Trunk Ring Group Assignment
Assign each trunk that should directly ring an ACD Group to an Incoming Trunk Ring Group (1~50).
Then, use Program 41-03-xx to assign Incoming Trunk Ring Groups to ACD Groups for each Work
Period.
41-02-01
ACD Group and Agent Assignments
For each ACD extension number, assign an ACD Group (1~8). An ACD Group number is assigned
to each Work Period number (1~8).
2-10
Trunk priority (0 = Normal, 1 ~ 7 = Priority) (41-03-03)
WP2
ACD
N
P
1
1
0
WP6
ACD
N
P
(41-05-01) on page
For each work period (WP 1-8) enter:
ACD Group that should answer the Incoming Ring Group trunks (ACD Groups: 1-8)
Night Announcements (0 = Disable, 1 = Enable) (41-03-02)
Trunk priority (0 = Normal, 1 ~ 7 = Priority) (41-03-03)
WP2
ACD
N
P
WP6
ACD
N
P
(41-05-01) on page
Program Name / Description
WP3
ACD
N
P
2
0
0
WP7
ACD
N
P
Table 2-3 ACD Agent Work Schedule Worksheet
2-3.
(41-03-01)
WP3
ACD
N
P
WP7
ACD
N
P
Table 2-3 ACD Agent Work Schedule Worksheet
2-3.
Setting Up ACD for the First Time
ISSUE 1.0
WP4
ACD
N
P
WP8
ACD
N
P
WP4
ACD
N
P
WP8
ACD
N
P
Show quick links

Hide quick links:

Advertisement

Table of Contents
loading

  Also See for NEC SL2100

NEC SL2100 Programming Manual
NEC SL2100 Programming Manual 198 pages
NEC Sl2100 Networking Manual
NEC Sl2100 Networking Manual 196 pages
NEC SL2100 Hardware Manual
NEC SL2100 Hardware Manual 174 pages

  Related Manuals for NEC SL2100

  Related Content for NEC SL2100