Table 2-1 Sample Acd Group Worksheet; Table 3-5; Section 2 Set Up Work Schedules And Work Periods - NEC SL2100 Installation Manual

SL2100
4. Set the Skip Time.
When a call comes into an ACD Group, it rings each available ACD Agent for a preset time and
then routes to the next agent. This preset time is called the Skip Time. The default Skip Time
setting is 10 seconds.
In ACD Group 1, for example, a call would ring the ACD Agent at extension 105 before trying the
next available extension. If 10 seconds is too long to keep callers waiting, shorten the interval. If
you want callers to ring for more than 10 seconds, lengthen the Skip Time interval. Your Skip
Time setting is the same for all ACD Groups.
In the ACD Group Worksheet, enter the Skip Time interval. The sample worksheet below uses
10 seconds for the Skip Time.
ACD Group Num- ACD Master Num-
ber (1-8) (41-02-01)
1 3998
2 3999
Skip Time Interval (41-14-10)
*1. Indicate if extension is a member of more than one ACD Group.
S 2 SET UP WORK SCHEDULES AND WORK PERIODS
ECTION
A Work Schedule allows you to divide a day into segments (called Work Periods) for scheduling the
activity in your ACD Groups.
• You can set up as many as four Work Schedules, with up to eight Work Periods in each Work
Schedule.
• Each day of the week has one Work Schedule.
• Different days can share the same Work Schedule.
For example, you can designate two Work Periods for the work week, Monday through Friday. Work
Period 1 can be from 8:00 AM to 5:00 PM, when your business is open. Work Period 2 can be from
5:00 PM to 8:00 AM, when your business is closed.
Use the Table 2-3 ACD Agent Work Schedule Worksheet (41-05-01) on page 2-3
Work Schedules and Work Periods. Refer to
(41-05-01) on page 2-3.
To set up the work schedule for trunks, refer to
page 2-7.
2-2

Table 2-1 Sample ACD Group Worksheet

Sample ACD Group Worksheet
ACD Group Name
ber (11-17-01)
Tech Service
Customer Support
10
Table 2-2 Sample ACD Agent Work Schedule Worksheet
Member Extensions (41-02-01)
105, 107, 117, 139
109, 111, 115
DETERMINE TRUNK WORK SCHEDULES on
Setting Up ACD for the First Time
ISSUE 1.0
*1
to set up your