Related Features; Operation - NEC SL2100 Installation Manual

ISSUE 1.0
Program No.
41-18-10 ACD Agent Identity Code Setup – ACD Group Number in Mode 8
For each AIC Table (1~128), define the ACD group number (0=No Setting, 1~8) in mode 8 work peri-
od.

Related Features

Setting Up ACD for the First Time, Basic Operation

Operation

To log your extension into the ACD Group (when ID codes enabled in Program
41-01-02):
Multiline
Your display shows: WAIT ACD LOGIN
1. Press the Speaker key.
2. Dial 5.
*
You hear confirmation tone.
- OR -
Press ACD Log On/Off key (Program 15-07-01 or SC 752: code *10).
3. Dial the ID code.
You hear a single beep. Your display will show the ACD Group to which you are logged in. Although
you can enter a code of any valid length, ask your supervisor which ID code you should enter.
Single Line Telephone
1. Lift handset.
2. Dial 5.
*
3. Dial the ID code.
You hear confirmation tone. Although you can enter a code of any valid length, ask you supervisor
which ID code you should enter.
AIC Agent Log In (when your system has AIC enabled in Program 41-17-01):
To log in:
Multiline
1. Press the ACD Log In/Log Out key (Program 15-07-01 or SC 752: *10).
- OR -
Press the Speaker key and dial the AIC Log In service code (Program 11-13-08).
2. Dial the log in code (up to 20 digits).
This step is not required if the ID code is disabled in Program 41-01-02.
ACD Installation Manual
Program Name / Description
SL2100
I
3-39