Table 2-10 Sample Acd Incoming Trunk Ring Group Assignment Worksheet; Table 2-11 Sample Acd Incoming Trunk Ring Group Assignment Worksheet - NEC SL2100 Installation Manual

ISSUE 1.0
Set the Incoming Trunk Ring Group priority. Priority groups always have precedence over normal
groups. For example, if a call from a priority group rings in when while a normal group call is already
ringing, ACD services the priority call first. ACD services multiple priority calls on a first-come, first-
served basis.
1. Select the Incoming Trunk Ring Group you want to program.
In the Incoming Trunk Ring Group field at the top of the worksheet, enter the number of the
incoming group you are programming. To see which trunks you assigned to the ring group, refer
to DETERMINE TRUNK WORK SCHEDULES on page
page are for Incoming Ring Groups 2 and 3.
2. Enter the Incoming Trunk Ring Group for each Work Period.
In the ACD column for each Work Period, enter the number of the ACD group (1~8) that will
answer the Incoming Ring Group calls. Only one ACD Group can answer an Incoming Ring
Group calls during any single Work Period. In the sample worksheet on the next page for Ring
Group 2, for example, Incoming Trunk Ring Group 1 rings into ACD Group 1 during Work Periods
1 and 3. It rings into ACD Group 2 during Work Period 2.
3. Set whether or not the Incoming Trunk Ring Group entered in the previous step should play the
Night Announcement.
Select whether the Incoming Trunk Ring Group should have the Night Announcement enabled.
Night Announcement used is selected from the VRS.
4. Set the priority of the Incoming Trunk Ring Group being defined.
Set the Incoming Trunk Ring Group for Priority or Normal operation. Priority Ring Groups have
precedence over Normal Ring Groups. For example, if a normal trunk is already ringing an ACD
group when a priority trunk rings in, the new call starts ringing and the normal trunk waits in queue
behind it. Two priority trunks ringing at the same time will ring the ACD Group on a first-come,
first-served basis.
Table 2-10 Sample ACD Incoming Trunk Ring Group Assignment Worksheet (41-03-xx)
Sample ACD Incoming Trunk Ring Group Assignment Worksheet (41-03-xx)
ACD
N
P
WP1
ACD N P
1 1 1
WP5
ACD N P
Work periods use the same Work Schedules as ACD Agents. See
Table 2-11 Sample ACD Incoming Trunk Ring Group Assignment Worksheet (41-03-xx)
Sample ACD Incoming Trunk Ring Group Assignment Worksheet (41-03-xx)
ACD
N
ACD Installation Manual
Incoming Trunk Ring Group (22-05-01)
For each work period (WP 1-8) enter:
ACD Group that should answer the Incoming Ring Group trunks (ACD Groups: 1-8)
Night Announcements (0 = Disable, 1 = Enable) (41-03-02)
Trunk priority (0 = Normal, 1 ~ 7 = Priority) (41-03-03)
WP2
ACD N
2 1
WP6
ACD N
(41-05-01) on page
Incoming Trunk Ring Group (22-05-01)
For each work period (WP 1-8) enter:
ACD Group that should answer the Incoming Ring Group trunks (ACD Groups: 1-8)
Night Announcements (0 = Disable, 1 = Enable) (41-03-02)
2-7. The sample worksheets on the next
(41-03-01)
WP3
P ACD N
0 1 0
WP7
P ACD N
Table 2-3 ACD Agent Work Schedule Worksheet
2-3.
(41-03-01)
SL2100
2
WP4
P ACD N
0
WP8
P ACD N
3
P
P
2-9