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To display this panel, select Printer Definition → Network → Remote Access and
then select E-mail from the list of remote access protocols and select the Edit...
button.
Note: Before you can use e-mail, you must specify your mail server and primary
and secondary DNS servers. You can get these addresses from your network
administrator. Specify the addresses as follows:
v Specify the address of the mail server on your network in the SMTP Mail
v Specify the address of the primary and secondary DNS servers using the
You configure e-mail notification for printer conditions by enabling the notification
function (set E-mail Enabled to YES), and specifying an e-mail User ID for each of
the printer conditions listed on this panel (Printer Supplies E-mail Address,
Printer Problems E-mail Address, and Printer Service E-mail Address). You can
specify multiple e-mail user IDs separated by a space. When configured, an e-mail
message is automatically sent by the printer when a supplies, printer intervention,
or service condition is detected. For these options, you can select Test to send a
test message to confirm that the printer is configured correctly.
When the printer detects an internal failure, a file containing internal traces is
created and should be used for problem analysis. The file may be sent to a support
person (specify their e-mail address in Default Trace E-mail Address.)
If you have problems sending e-mails, check the SMTP log. Select Show SMTP
Log to show the log or Clear SMTP Log to clear the log.
Note: The printer must be stopped before changes can be made.
See the Planning and Configuration Guide for more information about configuring
remote access for e-mail.
Note: To see help information for the fields on this panel, select the field and press
F1 on the keyboard or press and hold the left mouse button for two seconds. A
help popup window displays detailed information about the selected field. Select
the Help button to display a help topic for the panel. The help topic displays in a
separate Help window inside a Help System viewer. Select the Alt+Tab key to
toggle between the Help window and the operator console. Select the Alt+F4 key
to close the Help window.
Administrator panel
Remote Access - PRSCD panel:
Use the Remote Access - PRSCD panel to configure the automatic FTP transfer of
the Printer Reported Service and Configuration Data (PRSCD) in the printer and to
view the PRSCD log file. The PRSCD function provides service personnel with
access to hardware configuration information and recent printer error conditions.
When the PRSCD automatic FTP transfer function is enabled, a file called the
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Operating the InfoPrint 4100
Server Hostname or IP Address field on this panel. SMTP (Simple Mail Transfer
Protocol) is a standard internet method for handling e-mail. The SMTP server
must be configured to allow e-mail functions to work.
Network Adapters panel (Printer Definition → Network → Attachments).
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