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About this task
The following intervention messages can be displayed when a forms jam occurs in
the stacker:
Intervention
Stacker Forms Jam
Important: If this error occurs shortly after you use the auto load function, you
may be loading forms with the wrong first-fold direction. This causes the forms to
fold opposite their original fold direction in the stacker. See steps 3 and 4 in
"Clearing a forms jam in the Stacker" on page 234
Note: These errors are not set when a Postprocessing Device Interface feature is
installed and enabled.
Procedure:
Do this procedure to clear a forms jam in the stacker.
Procedure
10. Select Start on the printer operator panel or on the Main touch panel for the
1. Visually check to see if a forms jam is actually present.
2. Open the stacker gate.
3. If you do not find a jam, clean the stacker jam sensors.
4. If you find a jam, clear the forms from the stacker and pendulum area.
Note: When you remove the forms from the stacker, leave 4 to 5 pages
attached to the end of the job running in the stacker. This ensures correct
forms folding when printing resumes.
5. Close the stacker gate.
6. If any of the intervention messages are still displayed, press Check Reset on
the affected printer operator panel or select OK on the touch panel.
7. Check for and resolve or postpone any other error or intervention message
that appears on the printer operator panel or the touch panel.
8. If necessary, complete the "Align Forms" procedure (Forms → Align Forms).
a. Select Forms Feed twice. This provides enough forms beyond Printer 1 to
auto load Printer 2.
b. Complete the "Align Forms" procedure by adding enough forms beyond
Printer 2 to splice (on the floor between Printer 2 and a postprocessing
device) the forms just auto loaded on Printer 2 to the forms remaining
threaded in a postprocessing device.
c. Do all the steps in "Checking forms alignment" on page 188 for both
Printer 1 and Printer 2.
9. Ensure that Forms Set on the printer control panel displays the same fold
direction as the fold on the lower tractors.
affected printer.
Error Code
0161 or 0164
Chapter 6. Taking care of problems
235
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