Ricoh SP C420DN-KP - Aficio Color Laser Printer Operation Manual
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Ricoh SP C420DN-KP - Aficio Color Laser Printer Operation Manual

Ricoh SP C420DN-KP - Aficio Color Laser Printer Operation Manual

Hotspot printer
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 Copyright 2009 by Ricoh Americas Corporation. All rights reserved.
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About This Guide ...................................
How to Read This Guide .......................
Service & Support Resources ................
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How HotSpot Printing Works .................
Marketing Toolkit ................................... 13
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Step A: Install Printer .......................... 16
Step B: Register Printer ...................... 17
Step C: Check License Status ............ 19
Step D: Test Printer............................. 20
Step E: Install POP Display (opt.) ....... 21
Step F: Customize Service (opt.) ........ 22
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Home Page Overview .................... 25
Management Functions .................. 28
Web Pages ................................. 28
Languages .................................. 49
Printers ........................................ 51
Software ...................................... 60
Reports ....................................... 61
Administrators ............................. 62
Update Account .......................... 63
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System Information ........................ 64
Status Test ..................................... 65
Print Job Management ................... 66
User List Management ................... 67
HTTP Proxy Settings ...................... 67
Log File Settings ............................ 68
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1: HotSpot Printer Operation .......... 71
2: Keypad Layout & Operation ....... 73
3: Check Device Status via WIM .... 75
4: HotSpot-compatible Models ....... 77
5: File Format Support ................... 78
6: WebPay 2.0 Overview ............... 80
7: Frequently Asked Questions ...... 83
8: Troubleshooting ......................... 87
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Summary of Contents for Ricoh SP C420DN-KP - Aficio Color Laser Printer

  • Page 1 3: Check Device Status via WIM ..75 4: HotSpot-compatible Models ..77 5: File Format Support ....78 6: WebPay 2.0 Overview ....80 7: Frequently Asked Questions ..83 8: Troubleshooting ......87  Copyright 2009 by Ricoh Americas Corporation. All rights reserved.
  • Page 2 The material in this document is for information only and is subject to change without notice. While reasonable efforts have been made in the preparation of this document to assure its accuracy, Ricoh Americas Corporation, its contractors and partners, assume no liability resulting from errors or omissions in this document or from the use of the information contained herein.

  • Page 3: Table Of Contents

    HotSpot Printer Operator’s Guide PREFACE ..........................5 About This Guide ........................5 How to Read This Guide ......................6 Service & Support Resources ....................7 I. INTRODUCTION ......................9 How HotSpot Printing Works ....................9 System Reliability ....................... 10 Data Security ........................10 Your Service Subscription ....................
  • Page 4 HotSpot Printer Operator’s Guide K. Description of Your Printers ................... 40 Printing Options Screen ....................41 About Printing Options Screen ..................42 Approve Print Job Screen ................... 44 About Approve Print Job Screen ................. 45 Confirmation of Print Job Screen ................47 Languages ........................

  • Page 5: Preface

    HotSpot Printer Operator’s Guide Thank you for choosing a HotSpot Printer! Offering a unique combination of hardware and embedded software, HotSpot Printers harness the Internet to deliver a secure, integrated solution for printing from any computer (on any platform [PC, Mac or Linux]), cell phone or wireless handheld devices. With no need for driver downloads or software installation, your HotSpot Printer is the plug-and-play solution for printing anytime, anywhere.

  • Page 6: How To Read This Guide

    Web Image Monitor Ricoh Web interface that is built into the controller of all Ricoh printers, enabling the administrator to manage settings on the device. All that is needed is a standard Web browser and the printer’s IP address.

  • Page 7: Service & Support Resources

    ESA™ Embedded Software Architecture. Ricoh’s Java platform that is required to host PrinterOn’s Mobile Printing Service. HSIA High Speed Internet Access is required for proper operation of the HotSpot Printer.
  • Page 8 Note: xxxxx is the unique 5- or 6-digit HotSpot Printer ID located on the labels supplied with the device, as well as the Mobile Printing subscription certificate. See Your Subscription Certificate. Ricoh Help Desk United States: 1-800-RICOH38 (1-800-742-6438) Canada: 1-800-263-0815...

  • Page 9: Introduction

    Note: • The HotSpot Printer’s URL is www.printeron.net/ricoh/xxxxx • The HotSpot Printer’s email address is ricoh xxxxx @printspots.com. xxxxx is the unique 5- or 6-digit HotSpot Printer ID located on the labels supplied with the device, as well as the Mobile Printing Service subscription certificate.

  • Page 10: System Reliability

    HotSpot Printer Operator’s Guide System Reliability To ensure uninterrupted service, your state-of-the-art Mobile Printing Service support an infrastructure that incorporates critical redundancy factors, thus facilitating reliable, timely, accurate and secure file processing, transfer, and output. • Dual-Network Operation Centers – While we refer to the “PrinterOn Server,” for simplicity, in actuality there are clusters of server farms for load balancing.

  • Page 11: Your Service Subscription

    HotSpot Printer today, in order to take immediate advantage of your new mobile printing capability. Toward the end of the first year of service, Ricoh/ PrinterOn will send a subscription-renewal reminder (to the registered email address). At that time, a 2-, 3- or 4-year subscription extension can be purchased.

  • Page 12: Hotspot Printer Applications

    HotSpot Printer Operator’s Guide • Printer LCD Panel Design HotSpot-enabled printers are designed with either a 2- or 4-line LCD panel, for Black-and-White and Color Laser Printers, respectively. For illustration purposes, the 4-line display is used in this guide. 2-line LCD 4-line LCD P r i n t R e l e a s e...

  • Page 13: Marketing Toolkit

    (optional). Free Downloads Free Marketing Toolkit downloads include an Email Blast, Slim Jim and Tent Card point-of-purchase pieces. To download the files, please visit www.ricoh-usa.com/hotspotprinters. Click on the HotSpot Tools link. Email Blast If you wish to reach out to potential customers...
  • Page 14 HotSpot Printer Operator’s Guide Slim Jim The Slim Jim is a point-of-purchase display card that and is available in PDF and Adobe InDesign format (fonts included). Personalize the card with your business name/location, Web and email addresses. Print this two-sided card in duplex mode and trim to size, then place in plastic holders/display racks as a take-away pamphlet.

  • Page 15: Hotspot Printer Poster

    Note: Please check with your local representative for poster availability. Additional Marketing Resources Please check the HotSpot Printer Website (www.ricoh- usa.com/hotspotprinters) for pricing and availability of future marketing tools, including: • 24” Vinyl Desktop Circle •...

  • Page 16: Installation

    Quick Installation Guide. Should you need further assistance, contact the Ricoh Help Desk (U.S.: 1-800-RICOH38 [1-800-742-6438]; Canada: 1-800-263-0815). • It is strongly suggested that you do not disable DHCP for initial setup and testing. Turn printer OFF.

  • Page 17: Step B: Register Printer

    HotSpot Printer Operator’s Guide Step B: Register Printer The HotSpot Printer Registration Service is available 24/7. To register a new printer from a computer with Internet access, proceed as follows: Open your Web browser. Go to: http://printeron.net/register. Click [Get Started Now]. Read Terms and conditions of use, and then click [Accept].
  • Page 18 HotSpot Printer Operator’s Guide Printer Machine ID is the “Unit Number” (i.e., Serial Number) located at the top of the Configuration Page. See Step User Login and Password are located on your Mobile Print- ing Service subscription certifi- cate. Asterisk (*) indicates a required field.

  • Page 19: Step C: Check License Status

    HotSpot Printer Operator’s Guide Step C: Check License Status To confirm that your PrinterOn application is running properly, i.e., your license is valid, proceed as follows: HotSpot Keypad Turn printer ON, if necessary. Note: Approximately 90 seconds after [Ready] displays on the printer’s LCD, the message [For Print Release, Press OK] should appear (see Fig.

  • Page 20: Step D: Test Printer

    (xxxxx ), which is located on the label affixed to the printer, as well as the Mobile Printing Service subscription certificate. Method A: Print via Web Upload Open your Web browser. Go to: www.printeron.net/ricoh/xxxxx. Note: • This URL must be typed in lower-case letters.

  • Page 21: Step E: Install Pop Display (Optional)

    HotSpot Printer Operator’s Guide Step E: Install POP Display (optional) Your new HotSpot Printer ships with an envelope containing a point-of-purchase (POP) display and two plastic holders. In order to install the POP display, proceed as follows: Remove POP display and plastic holders from envelope. Slide POP display in groove of plastic holders.

  • Page 22: Step F: Customize Service (Optional)

    HotSpot Printer Operator’s Guide Step F: Customize Service (optional) PrinterOn Web Pages are highly customizable. This means that you can edit the appearance of the PrinterOn Website that hosts your Mobile Printing Service. Though customization is optional, we suggest you review the key features of this flexible solution to learn how you can easily tailor the service to your specific needs.

  • Page 23: Management

    Users that visit the PrinterOn Web Page, using the HotSpot Printers unique URL (e.g., www.printeron.net/ricoh/xxxxx) can then view, and, if applicable, select those settings that you have chosen.

  • Page 24: Administrator Log In / Log Out

    HotSpot Printer Operator’s Guide Administrator Log In / Log Out Log In… Open your Web browser. Go to: https://www.printeron.net/administrators. Important: To ensure that your service is updated correctly, do not make changes to your service in multiple browser windows. Under Hospitality, click [Manage my service], Enter Email/User Name and Password.

  • Page 25: Management Home Page Overview

    HotSpot Printer Operator’s Guide Log Out… After modifying settings within the Management screens, you must log out in order to ensure that the session has ended. To do so, click [Log out ]. Management Home Page Overview The Management Home Page is where you will select and set customization functions. Before doing so, review the following description of Home Page functions.
  • Page 26 • Service Name – This is the brand/ID combination created for your service, e.g., ricoh/xxxxx. If you are managing more than one Mobile Printing Service, each one will have a unique Service Name. Each Service Name will be listed on the Management Home Page for you to select the service to manage.
  • Page 27 HotSpot Printer Operator’s Guide service, or to edit your printer information, do so through the [Printers] function icon • Show/Hide your service in searches – You can restrict the accessibility of your service by hiding it in searches, preventing users from finding your service in Printer Directory searches. •...

  • Page 28: Management Functions

    Management Functions Web Pages Web Pages are the screens presented to users after they open the HotSpot Printer URL (www.printeron.net/ricoh/xxxxx ). To edit the appearance and content of those pages, proceed as follows: Open Management Home Page. If necessary, see Administrator Log In / Log Out.

  • Page 29: About Web Pages Screen

    • Printer URL Edit your Web pages for http://www.printeron.net/ ricoh/xxxxx Your HotSpot Printer URL displays here. This indicates that you will be editing PrinterOn Web Pages related to this specific printer. Click on this link to view the Start Page users see when visiting the PrinterOn Website.
  • Page 30 HotSpot Printer Operator’s Guide Thumbnail Selection The thumbnails shown in Fig. 7 are for illustration purposes and do not reflect changes made to a page. Note: • When using the [Simple] template, some features shown for editing may appear differently in the user interface. •...

  • Page 31: Start Page Edit Screen

    HotSpot Printer Operator’s Guide Start Page Edit Screen You can perform Start Page customization functions from the Start Page Edit Screen. Again, the Start Page is the first screen HotSpot Printer users will see when printing from their computer. It displays instructions on how to use the service, as well as branding elements that personalize the service to your specifications.

  • Page 32: Brand Colors

    HotSpot Printer Operator’s Guide A. Brand Colors Brand colors are those colors that are unique to your organization. Both the headline banner and instruction pane headers can be customized. To do so, proceed as follows: Click [Edit] button . See Fig. 8. Enter the hexadecimal value for the primary and secondary colors to apply to the PrinterOn Web Pages (e.g., Start...

  • Page 33: Company Logo & Headline Text

    Click [Save] to save your settings and exit the screen. To exit, without saving settings, click [Cancel]. Note: Saved changes are immediately applied to the Start Page. To check, click the HotSpot Printer URL link at the top of Web Pages’ main screen (http://www.printeron.net/ricoh/xxxxx ). See Fig. 10. Start Page...

  • Page 34: About Your Printing Service

    HotSpot Printer Operator’s Guide C. About Your Printing Service To customize the text that appears below the company logo and headline text on the Start Page, to better describe your service, address and hours of operation, proceed as follows: Click [Edit] button .

  • Page 35: User Information

    HotSpot Printer Operator’s Guide D. User Information User information is uniquely identifies the user’s print jobs; the user will need to input this information before submitting their print job from the PrinterOn Web Page. For most applications, the user’s email address is sufficient. However, you can create a custom field as well. For instance, if you wish to track or identify jobs/users with something other than an email address, a custom field is available.

  • Page 36: Select Document Instructions

    HotSpot Printer Operator’s Guide E. Select Document Instructions To add/edit the instructions users will see when submitting their print job from the PrinterOn Web Page, proceed as follows: Click [Edit] button . See Fig. 8. Enter/edit Text. Click [Save] to save your settings and exit the screen.

  • Page 37: Business Center Branding

    HotSpot Printer Operator’s Guide G. Business Center Branding If you are partnering with other businesses, it is possible to display up to two logos and URLs to link to those sites. It is an ideal way to support joint advertising and promotional initiatives. The logo(s) and URL(s) will appear at the bottom of the Start Page (see Fig.

  • Page 38: Additional Information (Web Site Links, Terms, Privacy)

    HotSpot Printer Operator’s Guide Start Page Pop-up Window Fig. 12 Fig. 13 Click [Save] to save your settings and exit the screen. To exit, without saving settings, click [Cancel]. I. Additional Information (Web Site Links, Terms, Privacy) If you would like to insert links to your Web site and terms and conditions, as well as add/edit privacy and security information, proceed as follows: •...
  • Page 39 HotSpot Printer Operator’s Guide • Terms and Conditions Link A pop-up window explains to users the restrictions of use for your Mobile Printing Service. If required, enter a link to your own terms and conditions, as follows: Click Terms [Edit] button .

  • Page 40: Printer Name

    HotSpot Printer Operator’s Guide J. Printer Name If you would like to identify your HotSpot Printer(s) using another printer name, e.g., change the default printer model name to, for example, Lobby Printer, proceed as follows: Note: The printer name only appears if you have chosen the Default Template (see Fig. 14). In that event, when more than one printer is displayed in the list, users can select the desired button to choose the target printer.

  • Page 41: Printing Options Screen

    HotSpot Printer Operator’s Guide Printing Options Screen The Printing Options screen is a screen that presents the user with selections, such as page range and number of copies for specific document types. To open the Printing Options screen, proceed as follows: Open Management Home Page.

  • Page 42: About Printing Options Screen

    HotSpot Printer Operator’s Guide Printing Options Screen About Printing Options Screen Feature Description  Offer users This box is selected by default, allowing you to offer users printing options printing options. If you do not wish to offer users printing options, clear this box.
  • Page 43 PowerPoint – Slides • PowerPoint – Notes Delivery Options do not apply to Ricoh HotSpot Printers since the Delivery Options print job owner must physically release the job. Click [Save] to save your settings and exit the screen. To exit, without saving settings, click...

  • Page 44: Approve Print Job Screen

    HotSpot Printer Operator’s Guide Approve Print Job Screen The Approve Print Job screen is an optional screen you may offer to your users that displays the page count for their print job and pricing information, if applicable. This gives the user an opportunity to approve the job before it is printed.

  • Page 45: About Approve Print Job Screen

    HotSpot Printer Operator’s Guide Approve Print Job Screen About Approve Print Job Screen Feature Description  Allow users to Select this option if you want to show users the page count and approve their price information before they print their documents. If you clear print jobs this box, the Approve Print Job screen will not appear.
  • Page 46 HotSpot Printer Operator’s Guide Note: When integrating your Mobile Printing Service with the WebPay 2.0 third-party print billing system, a screen similar to that shown below allows the user to input credit card billing information. For more information, see Appendix 6: WebPay 2.0 Plug-in Overview.

  • Page 47: Confirmation Of Print Job Screen

    HotSpot Printer Operator’s Guide Confirmation of Print Job Screen This screen notifies the user that the document has been processed, and allows the user to check the status of a job in progress. In addition, you can create an end-user Printing Service Survey, if desired. To open the Confirmation of Print Job screen, proceed as follows: Open Management Home Page.
  • Page 48 Print Job and then click [Save]. Information Delivery Options Delivery Options do not apply to Ricoh HotSpot Printers since the print job owner must physically release the job. Printing Service If desired, create an end-user survey with up to 6 Yes/No Survey questions.

  • Page 49: Languages

    HotSpot Printer Operator’s Guide Languages The PrinterOn Web Pages can be displayed in one of six languages (English [default], Spanish, French, Dutch, German and Italian). When more than one language is available, a drop-down (see Fig. 16) gives a user the opportunity to select the desired display language. In Fig. 16, Spanish has been selected.
  • Page 50 HotSpot Printer Operator’s Guide Click drop-down [] to view/select language: • English • Espanol (Spanish) • Francais (French) • Netherlandse (Dutch) • Deutsch (German) • Italiano (Italian) Click [Add Language]. Choose which languages you would like to display by default, and which languages you would like to make available to users from the Start page drop-down (see Fig.

  • Page 51: Printers

    HotSpot Printer Operator’s Guide Printers On the Printers page, you can view and edit settings made for the last printer you updated. Note, however, that you must use a different PrinterOn Name for each printer. If you edit these settings, they will become the default setting for the next printer you add to your service.
  • Page 52 Take printer online/offline – If you need to temporarily make your service unavailable (for printer maintenance, for example), you can present users with a notification page when they browse to the PrinterOn Web Pages (www.printeron.net/ricoh/xxxxx). You can customize the text on this page by clicking the [Web Pages] icon...

  • Page 53: Configure Required Info, Printing Options & Pricing Options

    HotSpot Printer Operator’s Guide Configure Required Info, Printing Options & Pricing Options It is possible to add or remove a printer. When adding a printer, you can set printer options, such as maximum page count, maximum page size (KB), supported paper sizes, etc. In addition, it is possible to configure pricing information for your Mobile Printing Service.

  • Page 54: About Required Info Screen

    HotSpot Printer Operator’s Guide About Required Info Screen Feature Description Printer Configura- Your HotSpot Printer has been pre-configured, so leave the settings tion as shown in Fig. 21. Using your printer Your HotSpot Printer has been pre-configured, so leave the settings with PrintWhere as shown in Fig.

  • Page 55: About Printing Options Screen

    HotSpot Printer Operator’s Guide Printing Options Screen Fig. 22 About Printing Options Screen Feature Description Releasing print Your HotSpot Printer has been pre-configured, so leave the settings jobs as shown in Fig. 22. Authorizing users Your HotSpot Printer has been pre-configured, so leave the settings as shown in Fig.
  • Page 56 HotSpot Printer Operator’s Guide  Include a Cover Page with print jobs Output options Cover Pages identify the sender and the time of the print job, and may include additional information.  This printer is monitored by an attendant When checked, this tells the users of your printing service that their print jobs will be held at the printer until the authorized user is present to pick up (and possibly pay for) the print job.
  • Page 57 HotSpot Printer Operator’s Guide Description of your The following fields add detailed information to your listing to inform printing service your guests (users) about how they can pick up print jobs and who to contact if there is a problem. •...

  • Page 58: About Pricing Options Screen

    HotSpot Printer Operator’s Guide Pricing Options To set pricing options, click the Pricing Options tab. See Fig. 21. Review the Pricing Options screen, and then make any necessary changes. Note: • Pay-for-print services are supported. And though integration with third-party billing applications (see Appendix 6: WebPay 2.0 Plug-in Overview) is also supported, it is not required in order to...
  • Page 59 HotSpot Printer Operator’s Guide Other Options If applicable, select the following box(es):  Price includes all taxes: Indicates to users in the printer description whether or not the prices you have listed include applicable taxes, or whether you will be adding taxes to the price when users pay for their documents.

  • Page 60: Software

    HotSpot Printer Operator’s Guide Software Though the Software function icon is available, there is no need to download, upgrade and manage software for your HotSpot Printer. Open Management Home Page. If necessary, see Administrator Log In / Log Out. Click Software function icon View Machine ID, Serial Number and Printers...

  • Page 61: Reports

    HotSpot Printer Operator’s Guide Reports To view/export a Summary or Detailed Activity Report or Survey Response Report, proceed as follows: Open Management Home Page. If necessary, see Administrator Log In / Log Out. Click Reports function icon Click [Create Report] for desired category, Summary or Detailed (Activity Report).

  • Page 62: Administrators

    HotSpot Printer Operator’s Guide Administrators Multiple administrators provide backup in the event that an administrator is not available, and is strongly recommended. To add or remove administrators, proceed as follows. Open Management Home Page. If necessary, see Administrator Log In / Log Out.

  • Page 63: Update Account

    HotSpot Printer Operator’s Guide Update Account To update your contact and/or billing address information, proceed as follows: Open Management Home Page. If necessary, see Administrator Log In / Log Out. Click Account Information function icon Change settings, as required. Note: Asterisk (*) indicates a required field.

  • Page 64: Advanced Administration

    HotSpot Printer Operator’s Guide This section covers tasks and settings that may be required, such as print job and user list manage- ment, as well as proxy and log file parameters. Administrator Log In Open your Web browser. Go to: http://PrinterIPAddress:8080/printeron/PDSJSP. Review Service Status (Screen 1) system information and status testing capabilities, and then perform any necessary testing procedures.

  • Page 65: Status Test

    HotSpot Printer Operator’s Guide ■ Local Time: The current local time as reported by the printer. This value is used when performing secure network communi- cations (SSL). If this value is significantly incorrect, the SSL protocol may reject connections. The date and time can be set on the printer control panel, if necessary.

  • Page 66: About Service Status (Screen 2)

    HotSpot Printer Operator’s Guide To manage print jobs and the user list, click [Log in], upper right corner (see. Fig. 24). Enter credentials. Defaults: • User Name = hotspot • Password = printeron Click [Login]. Review Service Status (Screen 2), and then make any necessary changes. Service Status (Screen 2) Fig.

  • Page 67: User List Management

    HotSpot Printer Operator’s Guide User List This section allows you to modify the default User Name and Password. It also provides facilities to create additional Management administrator accounts. Important: • The User Name and Password must be numeric in order to access Operator Mode from the HotSpot Printer control panel, as the attached HotSpot Keypad only supports entry of numbers.

  • Page 68: Log File Settings

    HotSpot Printer Operator’s Guide ■ [Test Proxy]: Used to test your proxy configuration settings. Depending on the proxy method used, the results of the test are returned in the Proxy Test Results popup. The Log File settings are provided to assist in troubleshooting Log File Settings potential problems.

  • Page 69: Administrator Log Out

    HotSpot Printer Operator’s Guide Important: Depending on the monitoring and troubleshooting requirements, 6 log levels are provided. In most cases, logging should be kept to a low level or not enabled at all. [Refresh Log File List]: Multiple log files are used to ensure any individual log file does not exceed a predetermined size.

  • Page 70: Appendices

    HotSpot Printer Operator’s Guide...

  • Page 71: Appendix 1: Hotspot Printer Operation

    Method A: Print via Web Upload Upload a document or Web page using the printer’s URL… Open your Web browser. Go to: www.printeron.net/ricoh/xxxxx Browse to and select the document to print or enter a Web page URL* print the associated page.
  • Page 72 HotSpot Printer Operator’s Guide At the HotSpot Printer…. Press [OK] on the HotSpot keypad** attached to the printer. Follow prompts on printer’s LCD panel to enter release code and print the job. To print another document, select [Print another document ], lower right corner (see Fig.

  • Page 73: Appendix 2: Hotspot Keypad Layout & Operation

    HotSpot Printer Operator’s Guide & & Your HotSpot Printer comes with a keypad that is used for entry of the private release code, as well as for other functions, such as reprinting or deleting a print job, setting the language for the printer’s LCD panel, or checking your PrinterOn license status.
  • Page 74 HotSpot Printer Operator’s Guide [ Back] If incorrect release code is entered, press to erase digits from right to left. Press to view license status. [PrinterOn x.x LicenseValid] should display. If not, see Appendix 8: Troubleshooting. [X Cancel] Press to exit current function, without printing. [...

  • Page 75: Appendix 3: Check Device Status Via Web Image Monitor

    If you wish to check the status of your printer installation, use Web Image Monitor (WIM). WIM is firmware built into all Ricoh printers that allows the administrator to use a standard Web browser to remotely manage the device over the network. All you need is Internet access, administrative privileges, and the printer’s IP Address;...
  • Page 76 HotSpot Printer Operator’s Guide Click [Configuration]. When done, click [Logout].

  • Page 77: Appendix 4: Hotspot-Compatible Printer Models

    Aficio SP C420DN-KP LP331cn-KP CLP131DN-KP • • • Aficio SP C410DN-KP LP226cn-IP CLP27DN-KP Black-and-White Laser Printers Ricoh Lanier Savin • • • Aficio SP 4100N-KP LP131n-KP MLP31DN-KP Important: Also check the Ricoh Website (www.ricoh-usa.com) for the most recent model introductions.

  • Page 78: Appendix 5: File Format Support

    HotSpot Printer Operator’s Guide Your Mobile Printing Service supports over 100 file formats…. Microsoft Office Formats Microsoft Word 2.x Microsoft PowerPoint 97 OpenOffice 3.x Draw Microsoft Word 6.x Microsoft PowerPoint 2000 OpenOffice 3.x Impress Microsoft Word 95 Microsoft PowerPoint XP StarWriter 3.0 Microsoft Word 97 Microsoft PowerPoint 2003...
  • Page 79 HotSpot Printer Operator’s Guide TIFF-L LSB Raw Striped Graphics Formats Cont. TIFF-L MSB Raw Striped TIFF-L MSB Striped Packbits TIFF-M MSB Raw Tiled TIFF-L LSB Striped Packbits TIFF-M LSB Raw Tiled TIFF-M MSB NRLE TIFF-L MSB Raw Tiled TIFF-M LSB NRLE TIFF-L LSB Raw Tiled TIFF-L MSB NRLE TIFF-M MSB CCITT Group 3 Tiled...

  • Page 80: Appendix 6: Webpay 2.0 Plug-In Overview

    HotSpot Printer Operator’s Guide Ricoh has collaborated with PrinterOn and WebPay Services Aps (WPS), a Danish company specializing in Web payment processing services, to provide a secure hosted billing solution called WebPay 2.0. Fully-integrated into HotSpot Printers and the PrinterOn Mobile Printing Service, WebPay 2.0 is an optional plug-in that brings eCommerce capability to your HotSpot Service.
  • Page 81 HotSpot Printer Operator’s Guide • Personal Print Accounts This feature allows business travelers and mobile executives to securely print from any computer or mobile device to any HotSpot Printer at any location on a HotSpot Printer provider’s network by establishing a WebPay 2.0 Personal pre-paid debit account with the HotSpot Printer service provider.
  • Page 82 HotSpot Printer Operator’s Guide • Support for Cash Payments and Vouchers WebPay 2.0 opens the door to greater revenue generating opportunities by allowing walk-in customers to purchase printing services for cash at the register, or for retailers to issue vouchers/coupons for quantities of printed pages as a free promotion. For instance, a café...

  • Page 83: Appendix 7: Frequently Asked Questions

    Ricoh provides the robust, reliable printer hardware that addresses the needs of business professionals with the highest standards for image quality. PrinterOn provides the software mechanism to enable users to print any document to any device with total data security. Ricoh’s Embedded Software Architecture™ completes the picture by actually integrating mobile printing capabilities into the printer controller.
  • Page 84 When your HotSpot Mobile Printing Service is nearing the expiration of its prepaid one-year subscription, contact your authorized HotSpot sales representative. You will then have the option to purchase a 2-, 3- or 4-year Mobile Printing Service Extension from Ricoh: •...
  • Page 85 Do HotSpot Printers support third-party billing/accounting systems? A13. Yes. Ricoh has collaborated with PrinterOn and WPS to enable a hosted billing solution called WebPay 2.0, which counts the number of pages, calculates the job cost, and initiates a secure credit card billing sequence just like any other e-transaction. The rest of the printing process (entering a release code, etc.) is identical to the free process.
  • Page 86 HotSpot Printer Operator’s Guide Q15. What document file formats are supported? A15. Your Mobile Printing Service supports over 100 file types, including: • Microsoft® Word 2.0 > 2007 • Microsoft Excel 2.0 > 2007 • Microsoft PowerPoint 4.0 > 2007 •...

  • Page 87: Appendix 8: Troubleshooting

    Mobile Printing Service Server. Please check printer’s network settings (IPv4, DHCP, DNS, etc.). See Quick Installation Guide. Please check that the printer’s time and date are set correctly. See Item 4. Ricoh Help Desk: U.S.:1-800-RICOH38 (1-800-742-6438), Canada: 1-800-263-0815...
  • Page 88 HotSpot Printer Operator’s Guide Issue Action • Confirm that there is Internet connectivity from another device (e.g., computer, laptop, etc.) by Service status using the same Ethernet cable and physical port connection. reads: [PrinterOn • Confirm that there a no authentication requirements for accessing the Internet (e.g., x.x InternetDown] username/password, “click here to connect”...
  • Page 89 HotSpot Printer Operator’s Guide Issue Action Service status To correct the problem, proceed as follows: reads: [PrinterOn Step 1: From the printer’s control panel, assign IP Address, Subnet Mask, Gateway Address x.x InternetDown] values. Note: Reboot the printer by turning the power off for at least five seconds. Cont.
  • Page 90 HotSpot Printer Operator’s Guide Issue Action Service status Step 3: Reboot the printer. This step is critical, as the changes will not take effect until reads: [PrinterOn after the device is reset. x.x InternetDown] Turn printer OFF and remove network cable and HotSpot keypad. Cont.
  • Page 91 HotSpot keypad) • Trying to open You have entered the URL (www.printeron.net/ricoh/xxxxx) using a valid printer ID (xxxxx PrinterOn Web but the unit is not yet registered. Register the printer and try again. Page, but screen Reference: See II.
  • Page 92 HotSpot Printer Operator’s Guide Issue Action Trying to remove Super Administrators are members of Ricoh's manufacturing and technical support an administrator, departments that require login privileges for troubleshooting purposes. As such, a Super but screen reads Administrator cannot be removed.
  • Page 93 Ricoh Americas Corporation Five Dedrick Place, West Caldwell, NJ 07006 Phone (973) 882-2000  www.ricoh-usa.com 11/09 Rev. 1...

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