Dtc Check - Suzuki GRAND VITARA Owner's Manual

Customer Complaint Analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer.
For this purpose, use of such a questionnaire form as shown in the figure will facilitate collecting information to the
point required for proper analysis and diagnosis.
Customer questionnaire (example)
Customer's Name:
Date of Issue:
Problem Symptoms
Frequency of Occurrence
Conditions for Occurrence of
Problem
Environmental Condition
DTC
NOTE
The form is a standard sample. It should be modified according to conditions characteristic of each
market.
Visual Inspection
As a preliminary step, be sure to perform visual check of the items that support proper function of the air conditioning
system referring to "Visual Inspection: ".

DTC Check

Refer to "DTC Check: " for checking procedure.
Troubleshooting for DTC
Based on the DTC indicated in Step 4 and referring to applicable DTC flow, locate the cause of the trouble, namely in
a sensor, actuator, wire harness, connector, HVAC control module or other part and repair or replace faulty parts.
Check for Intermittent Problem
Check parts where an intermittent trouble is easy to occur (e.g., wire harness, connector, etc.), referring to
"Intermittent and Poor Connection Inspection: in Section 00".
Air Conditioning System Symptom Diagnosis
Check the parts or system suspected as a possible cause referring to "A/C System Symptom Diagnosis: ".
Final Confirmation Test
Confirm that the problem symptom has gone and the air conditioning system is free from any abnormal conditions. If
what has been repaired is related to the malfunction DTC, check DTC once and confirm that no DTC is indicated.
Model:
Date Reg.
• "FRE" indicator lamp abnormal: fails to turn ON / fails to go OFF / flashes
• Abnormal noise while "A/C" switch is turned ON: from compressor, from radiator fan
motor, other_______________
• Cool air does not come out:
• Radiator fan motor does not work:
• A/C compressor does not work:
• Blower fan motor does not work:
• Continuous / Intermittent (_____ times a day, a month) / other_______________
• Vehicle at stop & A/C compressor is working:
• For some time after A/C switch is ON:
• When outside air temperature is high:
• When outside air temperature is low:
• All the time:
• Weather: fair / cloudy / rain / snow / other_______________
• Temperature: _____ °F (_____ °C)
• First check: Normal code / malfunction code (__________)
• Second check: Normal code / malfunction code (__________)
Air Conditioning System:
VIN:
Date of Problem:
7B-12
Mileage: