Video; How To Contact Technical Support; By Phone - Polycom ViewStation FX4000 User Manual

Video

How to Contact Technical Support

By Phone

© Polycom, Inc. 2002
television monitor to one-half its maximum volume and set the
volume on the ViewStation FX or the VS4000 to a comfortable level.
Following are the most-often encountered video problems and their
solutions.
No picture on the main monitor.
The system enters sleep mode after 3 minutes of inactivity. In sleep
mode, the system appears to be powered off. To "wake up" the
system, pick up the remote control on the ViewStation FX or VS4000,
or press the button on the front of the ViewStation FX.
Same picture on first and second monitors.
You pressed the SNAPSHOT button. The second monitor is
previewing the video on the primary monitor for the snapshot.
Press SNAPSHOT to send a snapshot and then press
SNAPSHOT again to return to live video.
You may have connected your second composite monitor to the
VCR out port on the back of the ViewStation FX or the VS4000.
Before calling Polycom technical support, have the following
information ready:
Description of the issue
The ViewStation's 14-digit serial number on the label located on
the bottom of the unit.
Contact Polycom Technical Support at 1-800-POLYCOM. Listen for
the product support prompt.
Chapter 1 - Welcome to the ViewStation FX/VS4000
39