Audio - Polycom ViewStation FX4000 User Manual

Audio

Symptom
Not enough volume during
a call.
ViewStation FX or VS4000
startup music plays through
the built-in ViewStation FX
or VS4000 speaker but not
through monitor speakers.
Incoming call ring and other
sound effects too loud or
too soft.
No audio in a call.
© Polycom, Inc. 2002
Cause
The volume is set too low on the
ViewStation FX or VS4000.
The volume is set too low on the
monitor.
The microphone pod is too far from
the people speaking.
The monitor speakers or audio
amplifier are not properly connected.
The sound effects volume is not set at
desired level.
The monitor audio inputs are not
connected properly.
The ViewStation FX or VS4000 is
connected to the wrong audio input on
the monitor.
The far site is muted.
Too many network line errors.
Chapter 8 - Troubleshooting
Solution
Turn up the ViewStation FX or VS4000
volume using the remote control.
Turn up the volume on your monitor or
external amplifier.
Move the microphone pod closer to the
meeting participants.
Check audio connections and volume
level on your monitor.
Adjust the sound effects volume on the
Phone/Audio screen. If you do not want
to hear sound effects, set the volume to
0.
Check audio output on the Generate
Tone screen under Diagnostics. You
should hear a 400 Hz tone emitting from
the speaker.
Make sure the ViewStation FX or
VS4000 audio output lead(s) are
connected to the same input
connector(s) that have been selected on
the monitor.
Look for the far site Mute icon. Ask the
far site to unmute its microphone pod.
Disconnect call and reconnect later.
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