Page 1: Reference Manual
Integrators’ Reference Manual ® ViewStation ® ViewStation and VS4000 March 2003 Edition 3725-20771-001 Revision A...
Page 2: Trademark Information
Therefore, you must treat the software like any other copyrighted material (e.g. a book or sound recording). Every effort has been made to ensure that the information in this manual is accurate. Polycom, Inc. is not responsible for printing or clerical errors. Information in this document is subject to change without notice.
Page 3: Table Of Contents
Crypto Resync ...44 Other Elements of a Typical Deployment ... 45 Chapter 3 - Before You Deploy... 47 Predeployment Overview... 48 Video Network Security... 49 Best Practices ... 50 Predeployment Planning ... 51 LAN/WAN Considerations... 52 © Polycom, Inc. Contents...
Page 4 Installing a PRI Network Interface Module ... 81 External Power Supply... 81 Channel Service Unit ... 82 ADTRAN Atlas 800 Plus E1 Module... 82 If You Are Connecting to a PBX... 83 Cables Used with the PRI Network Interface Module ... 83 www.polycom.com...
Page 5 Indicator Lamps on the V.35/RS-449/RS-530 Network Interface Module...112 Fault Isolation ...113 ISDN Error Codes ...114 Appendix A - System Interoperability... 121 Appendix B - ViewStation Series Cables ... 125 Board Room and Custom Room Systems ...125 © Polycom, Inc. Contents...
Page 6 Integrators’ Reference Manual for ViewStation EX, ViewStation FX, and VS4000 Medium and Large Room Systems ... 128 Small Room Systems... 130 Safety and Legal Notices ... 133 Index ... 135 www.polycom.com...
Page 7 PRI Network Interface Module (Peripheral Side)... 84 Figure 4-6. PRI Network Interface Module (Network Side) ... 84 Figure 4-7. V.35/RS-449/RS-530 Network Interface Module (Peripheral Side) ... 86 Figure 4-8. V.35/RS-449/RS-530 Network Interface Module (Network Side)... 86 © Polycom, Inc. List of Figures...
Page 8 Integrators’ Reference Manual for ViewStation EX, ViewStation FX, and VS4000 www.polycom.com...
Page 9 RS-232 Control and Pass-Thru Modes... 106 Table 6-1. PRI indicator lamps - Network side ... 110 Table 6-2. PRI indicator lamps - Peripheral side ... 111 Table 6-3. Quad BRI Indicator Lamps ... 111 © Polycom, Inc. List of Tables...
Page 10 Table B-8. Cables for ViewStation MP DCP...129 Table B-9. Cables for Upgrading ViewStation Models (Except FX) ...130 Table B-10. Cables for ViewStation SP 128...130 Table B-11. Cables for ViewStation 128 ...131 Table B-12. Cables for ViewStation SP 384...131 viii www.polycom.com...
Page 11: Chapter 1 - About This Manual
This chapter provides information to help you use the rest of the manual. This manual covers the following topics: Topic Technical Information Before You Deploy Installing Videoconferencing Systems Supporting Advanced Users Testing and Troubleshooting © Polycom, Inc. About this Manual Page...
Page 12: Conventions Used In This Manual
Alarm Indication Signal. This indicates that there is a problem upstream. A telephone line that transmits and receives analog signals. An analog signal is a true electrical representation of the original source audio. www.polycom.com...
Page 13 H.323 Admission Request Message. This message is from an endpoint to the Gatekeeper requesting a connection to another endpoint. A feature on Polycom ViewStation allows the camera to point toward the person speaking. Bearer channel. B channels carry audio and video.
Page 14 Closer to the endpoint. For example, the peripheral side of a network interface module is downstream of the network side. Digital Subscriber Line. Uses existing copper telephone lines and connects to the telephone company’s central office. See also ADSL. www.polycom.com...
Page 15 FCIF Firewall Full Duplex Gatekeeper Gateway H.320 © Polycom, Inc. Chapter 1 - About this Manual A site, videoconferencing system, gateway, or MCU. 10 Mbps or 100 Mbps LAN technology based on CSMA/CD. The party or parties to whom you place a call.
Page 16 A one-to-many transmission that goes to designated recipients only. Your end or local end site of the videoconference. The portion of a network interface module that connects to the network. See also Upstream. ; each www.polycom.com...
Page 17 POTS Private Branch Exchange PSTN QCIF © Polycom, Inc. Chapter 1 - About this Manual Non-Facility Associated Signalling. Network Termination type 1. The device that converts the ISDN BRI U interface from the telecommunications service provider to the S/T interface used by ISDN products and systems.
Page 18 An eight-conductor modular jack commonly used for data lines such as LAN connections. A four-conductor modular jack commonly used for telephone handsets. Polycom uses RJ-9 connectors for all of the Extension microphone connections. A networking device with ports for connection to hubs and switches.
Page 19 Whiteboard Zoom © Polycom, Inc. Chapter 1 - About this Manual Wide Area Network. Business with LANs at more than one location may use the public carrier network to carry data between these locations. Typical WAN services provided by the pubic carrier are Frame Relay, X.25, and ISDN for...
Page 20 Integrators’ Reference Manual for ViewStation EX, ViewStation FX, and VS4000 www.polycom.com...
Page 21: Chapter 2 - Technical Information
This chapter provides descriptions and technical information about the ViewStation EX, ViewStation FX, and VS4000 systems. This chapter covers the following topics. Topic System Descriptions Other Elements of a Typical Deployment © Polycom, Inc. Technical Information Page...
Page 22: System Descriptions
Integrators’ Reference Manual for ViewStation EX, ViewStation FX, and VS4000 System Descriptions The Polycom ViewStation EX and ViewStation FX systems are set-top videoconferencing systems designed for conference rooms. The Polycom VS4000 system is a rack-mounted videoconferencing system designed for large conference rooms or board rooms. These...
Page 23: Table 2-2. Connectivity
Network interface LAN/WAN Telephony Data port ViewStation EX, ViewStation FX, and VS4000 are Cisco AVVID certified. © Polycom, Inc. Chapter 2 - Technical Information Connectivity provided Supports—TCP/IP, DNS, WINS, SNMP, DHCP, ARP, WWW, FTP, Telnet (2) 10/100 Mbps Ethernet ports T.120 interface with ShowStation®...
Page 24: Table 2-3. Video Standards Supported
S-video and composite S-video S-video and composite S-video S-video and composite Composite Composite S-video and composite S-video and composite S-video S-video and composite Composite Composite Up to 1280 x 1024 Up to 1280 x 1024 Up to 1280 x 1024 www.polycom.com...
Page 25: Table 2-5. Video Input/Output Electrical Specifications
NTSC: 30 frames/second (60 fields/second) PAL: 25 frames/second (50 fields/second) Polycom Video Error Concealment (PVEC) a. PVEC is activated and deactivated automatically, as needed. Video quality degradation with the PVEC feature active may indicate that your IP network is not functioning properly. At the time of publication, PVEC is not available in dual stream mode or standards-based 60-field video.
Page 26: Table 2-7. Cameras And Displays
12 x Zoom; f=4.2 to 42 mm F=1.85 to 2.9 mm Auto focus Automatic white balance Voice tracking Track to presets Auto-on, auto-swap, auto-off Value/format Input 10 K minimum 1.0 V full-scale (expected) Output maximum 1.0 V full-scale (typical) www.polycom.com...
Page 27: Table 2-9. Audio Features
ViewStation EX, ViewStation FX, and VS4000 systems. Table 2-10. Microphone Pods Parameter Pick-up elements Coverage Placement © Polycom, Inc. Value/format G.711, G.722, G.722.1 Full duplex Automatic Automatic Instant adaptation a. The protocol used depends on the protocols supported by the opposite endpoint and on the line rate.
Page 28: Table 2-11. Call Capabilities
Sites using either H.320 (ISDN) or H.323 (IP) can dial in to an existing call Third-party audio add-in Point-to-point calling Multipoint calling ® Live multicast to Cisco IP/TV ® Apple QuickTime player Start and stop the stream using Polycom browser interface www.polycom.com viewer or...
Page 29: Table 2-12. User Interface
Closed caption support Presentation collaboration tools Collaboration accessories © Polycom, Inc. Chapter 2 - Technical Information Capability English, French, German, Spanish, Italian, Portuguese, Norwegian, Chinese, Japanese Hand-held, ergonomically designed remote control Infrared receiver (external unit for VS4000, integrated in ViewStation EX and FX)
Page 30: Rs-232 Interface
The RS-232 interface also makes it possible to use the system as a peripheral device for an RS-232 host. Figure 2-1 shows the RS-232 cable for the ViewStation EX and Viewstation FX systems. Figure 2-1. RS-232 Cable for ViewStation EX and FX www.polycom.com...
Page 31: Figure 2-2. Rs-232 Cable For Vs4000
Chapter 2 - Technical Information Figure 2-2 shows the RS-232 cable for the VS4000 system. Figure 2-2. RS-232 Cable for VS4000 © Polycom, Inc.
Page 32: Quad Bri Network Interface Module
ISDN numbers have been correctly entered into the endpoint equipment. Note Meaning Off = no connection to the switch, or no clock. On = clock is synchronized with the switch. Off = in reset mode, booting On = active Normal operation Note www.polycom.com...
Page 33: Quad Bri Cabling
RJ-45 connector and one standard RJ-45 connector. Figure 2-3 shows this cable. Because it uses a non-standard connector, Polycom Inc. does not support cables of this type that are fabricated by other vendors. Figure 2-3. Keyed RJ-45 Cable, System to Network Interface Module...
Page 34: Nt-1 Information
ACT = ON 3 = ON LB = OFF 4 = ON LP= ON RP = OFF RPR = OFF 1 = ON Power = ON 2 = ON ST&U = OFF 3 = OFF Back = OFF 4 = ON www.polycom.com...
Page 35: Isdn Switches
Quad BRI, it automatically updates the Quad BRI software. The download is accompanied by an explanatory message. Do not turn off your system during the download process. © Polycom, Inc. Chapter 2 - Technical Information SPIDs Allocated None...
Page 36: Pri Network Interface Module For Viewstation Fx And Vs4000
VS4000/ViewStation VS4000/ViewStation FX, via peripheral FX, via peripheral cable cable External power supply External power supply available (required if available not using external CSU) Network Network AT&T 5ESS NET5/CTR4 AT&T 4ESS Nortel DMS NI-2 ESF/B8ZS CRC4/HDB3 HDB3 Not supported www.polycom.com...
Page 37: Indicators On The Pri Network Interface Module
Red LED blinking Red LED on Yellow LED blinking Yellow LED on Red and yellow LEDs on Green LED on © Polycom, Inc. Chapter 2 - Technical Information PRI T1 PRI E1 Not supported Not supported PRI T1 PRI E1...
Page 38: Table 2-18. Pri Peripheral Side Indicator Lamps
If this LED stays on for more than a minute, new microcode is being uploaded from the system to DRAM. b. If the PRI network interface module is connected to an external power source, the green LED turns on after several seconds, even if the peripheral link cable is not connected. www.polycom.com...
Page 39: Pri Cabling
The peripheral side of the PRI network interface module connects to the endpoint using a cable with keyed RJ-45 connectors. Figure 2-5 shows this cable. Because it uses a non-standard connector, Polycom Inc. does not support cables of this type that are fabricated by other vendors.
Page 40: Channel Selection
16 is used for call signaling (the D channel). The remaining 30 timeslots are used as bearer (data) channels. In call signaling between Polycom equipment and the switch, these channels are numbered 1-15, 17-31. But the PRI Status screen numbers these channels in the range 1-30.
Page 41: V.35/Rs-449/Rs-530 Network Interface Module
Indication Amber LED and green LED flash once Amber LED off Amber LED on Amber LED and green LED on © Polycom, Inc. 448 Kbps 896 Kbps 1344 Kbps (E1 only) Meaning Power-up test No communication between endpoint and network interface module...
Page 42: V.35/Rs-449/Rs-530 Cabling
All are common to the ViewStation EX, ViewStation FX, and VS4000. Figure 2-7. HD-44M to RS-366/V.35 “Y” Cable Diagram Meaning Network interface module is connected to the network and receiving a clock signal System is in a call www.polycom.com...
Page 43: Figure 2-8. Pinout To The Hd-44M To Rs-366/V.35 "Y" Cable
Chapter 2 - Technical Information Figure 2-8. Pinout to the HD-44M to RS-366/V.35 “Y” Cable © Polycom, Inc.
Page 44: Figure 2-9. Hd-44M To Rs-449/Rs-422 "Y" Cable Diagram
Integrators’ Reference Manual for ViewStation EX, ViewStation FX, and VS4000 Figure 2-9. HD-44M to RS-449/RS-422 “Y” Cable Diagram www.polycom.com...
Page 45: Figure 2-10. Pinout To The Hd-44M To Rs-449/Rs-422 "Y" Cable
Chapter 2 - Technical Information Figure 2-10. Pinout to the HD-44M to RS-449/RS-422 “Y” Cable © Polycom, Inc.
Page 46: Figure 2-11. Ascend Hd-44M To Hd-44M Cable Diagram
Integrators’ Reference Manual for ViewStation EX, ViewStation FX, and VS4000 Figure 2-11. Ascend HD-44M to HD-44M Cable Diagram Figure 2-12. Pinout for the Ascend HD-44M to HD-44M Cable www.polycom.com...
Page 47: Figure 2-13. Rs-530 Cable Diagram And Pinout
Chapter 2 - Technical Information Figure 2-13. RS-530 Cable Diagram and Pinout © Polycom, Inc.
Page 48: Serial Interface Control Signals
Normal: high is logic 1 Inverted: low is logic 1 Normal: high is logic 1 Inverted: low is logic 1 On: signal remains high Normal: high is logic 1 Inverted: low is logic 1 Answer: Use DSR as a Ring-In indication www.polycom.com...
Page 49: State Machine
V.35/RS-449/RS-530 interface signals handshake with the network interface equipment while the call is being established. The following tables describe the machine states. Table 2-22. Dial-Out State Machine State © Polycom, Inc. Chapter 2 - Technical Information ViewStation or VS4000 Signals Network Signals...
Page 50: Table 2-23. Inbound Call State Machine
ACR = 0 DSR = 0 Network Signals Initial State: RI = 0 DLO = 0 ACR = 0 DSR = 0 REMOTE USER INITIATES CALL RI= 0 to 1, or DCD= 0 to 1, or DSR= 0 to 1 www.polycom.com...
Page 51 Table 2-23. Inbound Call State Machine (Continued) State © Polycom, Inc. ViewStation FX or VS4000 Signals DTR = 1 RTS = 1 Wait for DSR high Go to connected state DATA FLOW STARTS User Hang-up RTS = 0 DTR = 0...
Page 52: Table 2-24. Non-Dialed User-Initiated Call State Machine
Far end hang-up DSR= 1 to 0, OR DCD= 1 to 0 A falling edge on DSR or DCD is interpreted by the FX/ VS4000 as a hang-up IDLE RI = 0 DLO = 0 ACR = 0 DSR = 0 www.polycom.com...
Page 53: Table 2-25. Non-Dialed Network-Initiated Call State Machine
Table 2-25. Non-dialed Network-Initiated Call State Machine State © Polycom, Inc. ViewStation FX or VS4000 Signals Initial State: DTR = 0 RTS = 0 CRQ = 0 DTR = 1 RTS = 1 DATA FLOW STARTS User hang-up RTS = 0...
Page 54: Crypto Resync
The encryption equipment can get its RTS input from the videoconferencing system's DTR output or by tying this input high. In this non-dialed mode, the DTR output and RTS output act alike. www.polycom.com...
Page 55: Other Elements Of A Typical Deployment
Other Elements of a Typical Deployment A typical deployment includes some of the following Polycom equipment and software in addition to videoconferencing endpoints: For more information, please refer to the documentation supplied with the products deployed within your organization, or see www.polycom.com.
Page 56 Integrators’ Reference Manual for ViewStation EX, ViewStation FX, and VS4000 www.polycom.com...
Page 57: Chapter 3 - Before You Deploy
This chapter covers the following topics. Topic Predeployment Overview Video Network Security Best Practices Predeployment Planning Developing the Dial Plan ISDN Requirements Site Considerations Predeployment Worksheet © Polycom, Inc. Before You Deploy Page...
Page 58: Predeployment Overview
Figure 3-1. The Predeployment Process Create the dial plan: Define service plan Define routing tables Define policies Define zones Define the entity addressing scheme Verify appropriateness of the hardware that will host Polycom Office software Start deployment www.polycom.com...
Page 59: Video Network Security
Video Network Security Polycom recommends the following general precautions to keep your video network secure: For detailed discussions of how to secure specific models of videoconferencing equipment, please refer to the documents available at Polycom’s Security Center, http://www.polycom.com/securitycenter . © Polycom, Inc.
Page 60: Best Practices
Integrators’ Reference Manual for ViewStation EX, ViewStation FX, and VS4000 Best Practices Polycom recommends the following as best practices when deploying Polycom IP voice and video applications. Table 3-1. Latency, Jitter, and Packet Loss Parameter Latency Jitter Packet loss Consider latency, jitter, and packet loss. All are obstacles to high quality audio and video.
Page 61: Predeployment Planning
The main factors to consider in planning the deployment are: © Polycom, Inc. Older Polycom ViewStation systems and the RADVision MCUs and gateways both support 10 Mbps half duplex only. There are known issues with some older Cisco Catalyst 10/100 switches and video endpoints negotiating half/full duplex.
Page 62: Lan/Wan Considerations
ATM network; and the WAN link to other networks through a VPN tunnel, which connects one network to another through a secure connection over the Internet. Network Diagram describing how networks are connected and bandwidth capacity on each WAN link. www.polycom.com...
Page 63: Capacity Planning
Capacity Planning H.323 traffic uses more bandwidth than the selected call quality or H.320 equivalent. Polycom recommends that you allow 20% overhead for the H.323 signaling traffic. ISDN networks do not include signaling in the payload calculations, but in TCP/IP networks all signaling must also be accounted for.
Page 64: Call Processing Considerations
For detailed information about capacity planning, please refer to the Polycom white paper, H.323 Bandwidth Considerations, available at www.polycom.com. Call Processing Considerations After documenting your network topology, you will need to define: Defining the call processing architecture is outside the scope of this document.
Page 65: Gatekeeper Identifier
Numeric aliases look like telephone numbers. They allow people to dial a short string of numbers like a telephone extension or local telephone number instead of entering a full IP address. © Polycom, Inc. Chapter 3 - Before You Deploy...
Page 66 Neighbor gatekeepers — these are gatekeepers that manage other H.323 zones within an organization. Addressing — specifies the requirements for assigning zone and service prefixes and endpoint addresses. Current telephone number dialing patterns Planned router locations Traffic routing requirements www.polycom.com...
Page 67: Services
System services are defined within PathNavigator. They include many of the functions that simplify the user’s interaction with the Polycom Office. System services only work within a zone. PathNavigator’s gateway and MCU services make it simple for the user to dial out through a gateway or dial into a conference. For...
Page 68: Administration, Policies, And Routing
Least-cost routing will not be used if the least-cost route cannot be identified, if the required resources are unavailable, or if bandwidth limitations exist on the WAN link. Superusers Administrators Permissions for groups and for individuals Policies such as bandwidth allocation per user www.polycom.com...
Page 69: Network Topology
WAN links. When a call originates in one gatekeeper’s zone and that gatekeeper is unable to resolve the dialed address, it will be forwarded to the neighbor gatekeepers for resolution. © Polycom, Inc. E.164 provisioning — Choose E.164 provisioning if you are using private numbers.
Page 70: Addressing
The local zone prefix needs to be removed from the dialed address in order to match the address to a registrant. Gatekeeper zone identifiers or prefixes Entity addressing Terminal aliases (include numeric and alphabetic aliases) System Services MCU service prefixes Gateway service prefixes www.polycom.com...
Page 71: Entity Addressing
An alias address may represent a terminal or it may represent a conference. Alias addresses must be unique within a zone. For example, within a zone there may only be one entity that uses the alias 3721005. © Polycom, Inc. Milpitas gatekeeper Network address: This address relates to network transport. It is usually a TCP/IP address.
Page 72: Rules For Assigning Prefixes And Numeric Aliases
MCU or gateway service prefixes that begin with 9. Local zone prefixes are not considered local service prefixes. Therefore, if you have a local zone prefix of 408, you may still use 40 to designate a service. www.polycom.com...
Page 73: System Services
ISDN PRI The PRI network interface is available for the ViewStation FX and VS4000. Polycom ISDN PRI modules include an internal CSU for the PRI interface. The system’s internal CSU can be disabled via the Admin Setup. © Polycom, Inc.
Page 74: Table 3-4. Isdn Pri Requirements
This identifies the PRI endpoint; the common default is 0 One local directory number per interface (23 channels) Included to verify where the D channel is; this is where additional diagnostic information resides Values 0-31 service codes for GVPN/PN/UPN network-specific services www.polycom.com...
Page 75: Determining Usage
The PRI direct from the telephone service provider should support both data and voice for Polycom’s voice add-on capability of systems. Determining Usage To get the best rate of return from PRI lines, they should be used as much as possible. To do this, look at the data and video traffic as a whole.
Page 76: Figure 3-2. Network Configuration (No Pbx)
Determine the interface type of the ISDN BRI network module in the PBX (U-loop or S/T-loop). This will determine whether or ISDN BRI U-loop ISDN ISD N BR I ISD N PR I or U -loop Multiple BR I www.polycom.com ISD N...
Page 77 Capability Package S (recommended if system is not behind a PBX): Alternate Voice/Circuit Switched Data on 2 B channels. Data and voice capabilities include Calling Number Identification. Both B channels must carry circuit-switched videoconferencing data (voice can be added but is not required). © Polycom, Inc.
Page 78: Dcp (Digital Communication Port) On Lucent Definity Ecs
Endpoint Identifiers (TEIs). The ISDN BRI service must be tariffed and available from the customer’s local central office. If the distance from the system to the Quad BRI network interface module is less than 50 feet, no additional power is required. www.polycom.com...
Page 79: Configuration
Configuration The Polycom DCP-based systems connect to the Definity Communications server through 2-wire digital communications ports (DCP). Digital Trunk Services are required. DCP-based systems require up to four 2-wire DCP ports on the Definity server. These ports should reside on the same digital station card in the system.
Page 80: Table 3-5. Example Configuration, Data Module 1
Name Remote Loop-Around Test? Secondary data module? Connected to Table 3-6. Example Configuration: Channel 1, Secondary Data Module 2 Data Extension Type Port Name Remote Loop-Around Test? 6761 01A0001 unrestricted Polycom Channel 1 6762 01A0001 unrestricted Polycom Channel 1 www.polycom.com...
Page 81 KICK code configured. This KICK code tells the local carrier which long distance reseller to use and direct the call accordingly. © Polycom, Inc. Chapter 3 - Before You Deploy Note...
Page 82: Site Considerations
To prevent autofocus problems, place an object somewhere near the center of the camera’s default position. Ensure that no confidential material can be inadvertently disclosed to callers. For example, ensure that white boards in the conference room are not used for engineering sketches. www.polycom.com...
Page 83 Acoustics and background noise Microphone placement © Polycom, Inc. Chapter 3 - Before You Deploy For best results Ensure that there is no audible echo in the room where the camera and microphone(s) will be installed. Carpeting, drapery, and upholstered furniture all help to reduce echo problems.
Page 84: Predeployment Worksheet
(if necessary) Alias for the videoconferencing system DHCP (Dynamic Host Configuration Protocol) (Recommended for LAN calls) Fixed IP address (Recommended for LAN calls) Use DNS Server Configuration Use WINS Server Configuration _______._______._______.______ _______._______._______.______ _______._______._______.______ _______._______._______.______ _______._______._______.______ _______._______._______.______ _______._______._______.______ www.polycom.com...
Page 85 Directory service root Server type Account password (if you want to auto-publish the account name) Document Server (if necessary) If you intend to use the Document Server option, you need to know: DNS name or IP address © Polycom, Inc.
Page 86 Integrators’ Reference Manual for ViewStation EX, ViewStation FX, and VS4000 www.polycom.com...
Page 87: Chapter 4 - Installing Videoconferencing Systems
This chapter provides installation instructions for the ViewStation EX, ViewStation FX, and VS4000 and their network interface modules. This chapter covers the following topics. Topic The Deployment Process Installation Procedures Network Configuration Connecting the System to a PC Placing Test Calls © Polycom, Inc. Systems Page...
Page 88: The Deployment Process
MGC In PathNavigator, configure MGC services and DID Install GMS with GDS Install WebCommander Configure GMS and WebCommander Install and configure endpoints Post-deployment Place test calls: IP to IP IP to ISDN ISDN to IP ISDN to ISDN www.polycom.com...
Page 89: Installation Procedures
This section provides information about installing the Quad BRI network interface module. For performance specifications, cable diagrams and pinouts, and other technical information, please refer Technical Information, on page © Polycom, Inc. Chapter 4 - Installing Videoconferencing Systems Quad BRI V.35/RS-449/RS-530...
Page 90: Nt-1 Device
Make sure your system is turned off. Connect the peripheral side of the Quad BRI network interface module to the system using the supplied network interface cable. This cable is color-coded blue on one end, green on the other. www.polycom.com...
Page 91: Installing A Pri Network Interface Module
(UPS) if possible. The external power supply is mandatory for installations in Europe and is strongly recommended where not mandatory. © Polycom, Inc. Chapter 4 - Installing Videoconferencing Systems Connect the network side of the Quad BRI network interface module to the NT-1 device or to the ISDN network, as appropriate.
Page 92: Channel Service Unit
ADTRAN Atlas 800 Plus E1 module. If you place a call before channel restarts are complete, a Network Congestion message appears on the system. Incoming calls during this time will receive a Far Site Busy message. www.polycom.com...
Page 93: If You Are Connecting To A Pbx
Peripheral link cable: The peripheral link cable does not fit into a standard RJ-45 network port. You can, however, use it to connect any Polycom network interface module to the system. PBX crossover cable: An RJ-45 crossover cable may be required when connecting the PRI network interface module to a PBX or other third-party network access device.
Page 94: Installation
Port (not used) Connect the 12-volt DC power supply to the PRI network interface module and then to the UPS or wall outlet. Connect the PRI network interface module to the ISDN network. Input Port LEDs Network Connector LEDs www.polycom.com...
Page 95: Installing A V.35/Rs-449/Rs-530 Network Interface Module
The following optional cables used to connect the V.35/RS-449/RS-530 module to the DCE are available from the Polycom Web store: Cable for Direct Connect. Direct Connect users can choose to have the local system answer a video call when it detects data from a remote site, or hang up when it detects lack of data from the remote site.
Page 96: Installation
Refer to Figure 4-7. Port (not used) Side) Connect the network side of the network interface module to the DCE, shown in Figure 4-8 below. If you have only one cable, connect it to port 1. Input Port LEDs LEDs www.polycom.com...
Page 97 Chapter 4 - Installing Videoconferencing Systems Note If your DCE does not use dialing, do not use the RS-366 (DB-25M) connector. © Polycom, Inc.
Page 98: Network Configuration
In the Line Buildout field, select an appropriate dB setting. The telephone company usually determines the dB value by measuring the characteristics of the line. If an external CSU was previously used, use the setting selected for that CSU. Otherwise, start with 0. www.polycom.com...
Page 99: Firewall And Nat Issues
1718 (UDP) 1719 (UDP) 1720 (TCP) 1731 (TCP) 3230-3235 (TCP/UDP) 3603 (TCP) © Polycom, Inc. Chapter 4 - Installing Videoconferencing Systems Used for ILS registration Microsoft NetMeeting T.120 data sharing Gatekeeper discovery Gatekeeper RAS (must be bidirectional) H.323 call set-up (must be bidirectional)
Page 100: Configuring The System To Operate Behind A Nat
UDP: 3230 to 3235 Reset the firewall’s fixed ports from step 4 to be permanently open, and redirect them to the IP address of your system. To accept incoming calls, open and redirect port 1720 to the IP address of your system. www.polycom.com...
Page 101: Connecting The System To A Pc
ViewStation EX, ViewStation FX, or VS4000. PC Requirements The system requirements for connecting a PC to the system are: © Polycom, Inc. Chapter 4 - Installing Videoconferencing Systems Update software on a system that is not connected to a LAN.
Page 102: Connecting The Pc To The Lan Through The Viewstation Ex, Viewstation Fx, Or Vs4000
Select the System Info icon to go to the System Information screen. Your system's IP address should appear in the IP Address field. You have finished this procedure. The rest of this procedure applies to LANs that do not use DHCP. Note www.polycom.com...
Page 103 11. Turn on your PC and make sure it is properly configured. 12. After you have changed the DHCP settings, a message lets you © Polycom, Inc. Chapter 4 - Installing Videoconferencing Systems subnet mask, and gateway address provided by your system administrator.
Page 104: Connecting The System To A Pc Off The Lan
ViewStation will provide IP addresses to the other computers on the LAN even though the LAN already has a DHCP server. Your IT personnel and system administrators will have to repair any network problems this causes. Caution www.polycom.com...
Page 105 16. In the Local Area Connection Properties window, double-click 17. In the Internet Protocol (TCP/IP) Properties window, make 18. Restart your PC. © Polycom, Inc. Chapter 4 - Installing Videoconferencing Systems Select Yes if you are absolutely certain you want to set your system as a DHCP server.
Page 106: Placing Test Calls
If you are able to complete all calls successfully, the unit is ready for use. Place an ISDN call from the unit. Place an IP call from the unit. From a suitable endpoint, place an ISDN call to the unit. From a suitable endpoint, place an IP call to the unit. www.polycom.com...
Page 107: Chapter 5 - Supporting Advanced Users
Supporting Advanced Users This chapter describes features that are available but not widely used. Inexperienced users may need assistance with these features. This chapter covers the following topics. Topic Multiple-Monitor Mode RS-232 Interface © Polycom, Inc. Page...
Page 108: Multiple-Monitor Mode
Not in a call: graphic None Monitor Logo Logo Logo Color bar Color bar Color bar Main Graphic Main Graphic Main Graphic Cont. presence Cont. presence Last talker Main Near System VGA or Visual Concert Logo JPEG Color bar No change Graphic www.polycom.com...
Page 109 Not in a call: graphic None Point-to-point call: None call connect Point-to-point call: main/UI Point-to-point call: Near graphic Multipoint call: Last main/UI talker © Polycom, Inc. Monitor Main Main Cont. presence Cont. presence Cont. presence Last talker None Main Near...
Page 110 Far (2) Far (2) Far (2) Cont. Near presence Cont. Near presence Last Near talker Main Near Near None Near Main Near Main Last talker Far (2) Far (2) Far (2) System VGA or Visual Concert Graphic Graphic Graphic www.polycom.com...
Page 111 Near graphic Three-way call: None discussion mode Three-way call: None presentation mode Three-way call: None full-screen mode Four-way call: Last main/UI talker © Polycom, Inc. Monitor Far (2) Cont. Last presence talker Cont. Last presence talker Cont. Last presence talker...
Page 112 Near None Main Near Near None Main Far (2) Near Far (2) Near Far (2) Near Far (2) Near Far (2) Main Far (2) Far (3) Far (2) Far (3) System VGA or Visual Concert Graphic Graphic Graphic Graphic www.polycom.com...
Page 113 Three-way call: None full-screen mode Four-way call: Last main/UI talker Four-way call: Near graphic Four-way call: None discussion mode © Polycom, Inc. Monitor Far (2) Far (3) Far (2) Far (3) Far (2) Far (3) Main Near None Near Graphic...
Page 114 Far (2) Main Near Far (2) Near Far (2) Near Far (2) System VGA or Visual Concert Far (3) Far (3) None None Graphic None None None Graphic None Graphic None None None Far (3) Far (3) Graphic Far (3) www.polycom.com...
Page 115: Rs-232 Interface
VS4000 systems. Pass-Thru Mode is available only in H.320 mode (ISDN or V.35/RS-449/RS-530) calls. It is not available in H.323 (IP) video calls or multi-point calls. When using Pass-Thru Mode, both endpoints must be set to the same baud rate. © Polycom, Inc. Monitor Near Far (2) Near...
Page 116: Flow Control
Far-Side Mode Resulting Operation Near-side CLI (Command Line Interface) Control The near-side controls the CLI of the far side Pass-Thru The data is passed in full-duplex mode from the near-side RS-232 port to the far-side RS-232 port www.polycom.com...
Page 117: Configure The System For Rs-232 Operation
RS-232 interface. The following explains how to start a HyperTerminal session on your PC. To start a HyperTerminal session: © Polycom, Inc. Select System Info > Admin Setup > Software/Hardware > RS-232 to display the RS-232 screen Configure the Baud Rate.
Page 118 Data bits = 8 Parity = none • • Stop bits = 1 • Flow control setting should match that of the system. None is the default. Some third-party control panels may require to be set to Hardware. Click OK. www.polycom.com...
Page 119: Chapter 6 - Testing And Troubleshooting
(LEDs) that can help you to determine whether the equipment is performing properly, and to diagnose problems if it is not. The following sections define the various indications provided by the lamps. © Polycom, Inc. Page...
Page 120: Indicator Lamps On The Pri Network Interface Module
Network cable is connected and power on the line, but no clock syn E1: Receiving Remote Alarm Indication (RAI) from network with Cyclic Redundancy Check (CRC) errors T1: Waiting for a timer to elapse E1: Receiving RAI from network with no CRC errors www.polycom.com...
Page 121: Indicator Lamps On The Quad Bri Network Interface Module
If this is the case, you should investigate the cause. . Table 6-3. Quad BRI Indicator Lamps Indication Green LED Yellow LED Both LEDs on © Polycom, Inc. Meaning Receiving clock sync, and receiving AIS Alarm Indication Signal (unframed all-ones) System fully synchronized with the network and ready to use...
Page 122: Indicator Lamps On The V.35/Rs-449/Rs-530 Network Interface Module
Indicates that a port is properly connected to an active DCE and is receiving a network clock The system is in a call Meaning System booting System is communicating with the network interface module System is communicating with the network www.polycom.com...
Page 123: Fault Isolation
System displays a Softupdate screen PBX does not accept calls of numbering type “unknown” from PRI network interface module © Polycom, Inc. Possible cause Monitor is not connected to power Monitor is not connected to endpoint equipment Endpoint equipment is not...
Page 124: Isdn Error Codes
No answer from The destination equipment did not complete user (user the connection within the prescribed time alerted) after responding to the connection request. The problem is at the remote end of the connection. www.polycom.com...
Page 125 Table 6-7. ISDN Call Status Codes (Continued) Code © Polycom, Inc. Chapter 6 - Testing and Troubleshooting Cause Definition Call rejected The destination equipment is capable of accepting the call, but has rejected it for an unknown reason. Number The ISDN number used to set up the call is changed no longer valid.
Page 126 Bearer The network is not capable of providing the capability not bearer capability requested by the user. implemented Channel type The requested channel type is not supported by the equipment sending this implemented code. www.polycom.com...
Page 127 Table 6-7. ISDN Call Status Codes (Continued) Code © Polycom, Inc. Chapter 6 - Testing and Troubleshooting Cause Definition Requested The remote equipment is not capable of facility not providing the requested supplementary implemented service. Only restricted The network is unable to provide...
Page 128 This is usually due to a contents D-channel error. Message not The remote equipment received a message compatible with that does not correspond to the current state call state of the connection. This is usually due to a D-channel error. www.polycom.com...
Page 129 Table 6-7. ISDN Call Status Codes (Continued) Code © Polycom, Inc. Chapter 6 - Testing and Troubleshooting Cause Definition Recovery on A time-out has triggered an error-handling timer expiry (recovery) procedure. This problem is typically temporary. Protocol error, An unspecified D-channel error when no unspecified other standard cause applies.
Page 130 Integrators’ Reference Manual for ViewStation EX, ViewStation FX, and VS4000 www.polycom.com...
Page 131: Appendix A - System Interoperability
System Interoperability The ViewStation EX, ViewStation FX, and VS4000 can work with the following non-Polycom endpoint equipment: Table A-1. H.320 Endpoints Manufacturer Sony Tandberg VCON VTEL © Polycom, Inc. Model Version PCS6000 B5.1 1000 2000 6000 Cruiser Media Connect 8000 Galaxy 2.2.0.070...
Page 132: Table A-2. H.323 Endpoints
Table A-2. H.323 Endpoints Manufacturer Microsoft Tandberg VCON VTEL Model NetMeeting 1000 2500 6000 Cruiser Escort Media Connect 8000 ViGO™ Falcon Galaxy a. No application sharing, file transfer, or whiteboarding in versions 3.0 and 3.01 Version 2.1, 3.0, 3.01 B5.1 2.2.0.70 www.polycom.com...
Page 133: Table A-3. H.323 Mcu Interoperability
Table A-3. H.323 MCU Interoperability Manufacturer H.320 Lucent H.323 Ezenia Radvision Whitepine The ViewStation EX, ViewStation FX, and VS4000 can work with the following non-Polycom gateways and gatekeepers: Table A-4. Gateway/Gatekeeper Interoperability Manufacturer Cisco Ezenia © Polycom, Inc. Model Multi-Point Conferencing Unit...
Page 134: Table A-5. Nat And Firewall Interoperability
PIX firewall, allowing the videoconference to take place. Please refer to the sections “Allowing Untrusted Hosts Access to Hosts on Your Trusted Network” and “Disabling NAT” of the Cisco document. Version 2.2.3.2.5 2.2.1.0.9d 1.07 2.0.2.2 www.polycom.com...
Page 135: Appendix B - Viewstation Series Cables
XGA projector or monitor XGA - yellow DB-15 monitor Red/white RCA IPOTS Pink RJ-11 © Polycom, Inc. Length and pinout Longer version 25 ft (7.6 m), Standard 25 ft (7.6 m), Standard 50 ft/15.2 m 8 ft (2.4 m), Standard 10 ft (3 m), Custom 30 ft/9.1 m...
Page 136: Table B-2. Cables For Viewstation Ex And Viewstation Fx
12 ft (3.7 m) Length and pinout 20 ft (6.1 m), Standard 20 ft (6.1 m), Standard, keyed No cables are associated with this upgrade kit 20 ft (6.1 m), Standard Longer version 30 ft/9.1 m 100 ft/30.5 m Longer version www.polycom.com...
Page 137: Table B-4. Cables For Viewstation Ex, Viewstation Fx, And Vs4000 Accessories
ViewStation FX and Winchester/RS-366 VS4000 DB-25M RS-449 Y-cable HD-44M to RS-449 DB 37M/RS-366 DB-25M © Polycom, Inc. Appendix B - ViewStation Series Cables Length and pinout Longer version 5 ft (1.5 m) Custom 30 ft (9.1 m), standard 50 ft/15.2 m 6 ft (1.8 m), Standard...
Page 138: Medium And Large Room Systems
25 ft (7.6 m), Standard 8 ft (2.4 m), Standard 8 ft (2.4 m), Standard 8 ft (2.4m), Standard 25 ft (7.6 m), Standard 30 ft (9.1 m), Custom 20 ft (6.1 m), Standard 6 ft (1.8 m), Standard www.polycom.com...
Page 139: Table B-7. Cables For Viewstation Mp
Microphone pod Brown R-J9 ISDN network Green RJ-45 Monitor Triple RCA with S-video © Polycom, Inc. Appendix B - ViewStation Series Cables Length and pinout Longer version 12 ft (3.7 m) 12 ft (3.7 m), Standard 25 ft (7.6 m), Standard 8 ft (2.4 m), Standard...
Page 140: Small Room Systems
20 ft (6.1 m), Standard 20 ft (6.1 m), Standard, keyed Length and pinout 12 ft (3.7 m), standard 30 ft (9.1 m), standard 20 ft (6.1 m), standard 6 ft (1.8 m), standard Longer version Longer version Longer version www.polycom.com...
Page 141: Table B-11. Cables For Viewstation 128
Microphone pod Brown RJ-9 ISDN network Green RJ-45 Monitor Triple RCA with S-video © Polycom, Inc. Appendix B - ViewStation Series Cables Length and pinout Longer version 12 ft (3.7 m) 12 ft (3.7 m), standard 25 ft (7.6 m), standard 8 ft (2.4 m), standard...
Page 142 Integrators’ Reference Manual for ViewStation EX, ViewStation FX, and VS4000 www.polycom.com...
Page 143: Safety And Legal Notices
Buyer shall not waive, amend, or otherwise modify any Sublicense Agreement without Polycom’s prior consent. Title to all Subject Programs shall at all times remain and vest solely with Polycom, Inc. and its licensors. Buyer acknowledges Polycom’s claim that the Subject Programs are its trade secret and confidential property, and shall treat them as such.
Page 144: Limitation Of Remedies And Damages
Integrators’ Reference Manual for ViewStation EX, ViewStation FX, and VS4000 Limitation of Remedies and Damages Polycom, Inc., its agents, employees, suppliers, dealers and other authorized representatives shall not be responsible or liable with respect to the product or any other subject matter related thereto under any contract, negligence, strict liability or other theory for any indirect, incidental, or consequential damages, including, but not limited to loss of information, business, or profits.
Page 145: Index
36 crossover, network interface module to PBX 80, 83 extension ViewStation FX/VS4000 to network interface module 83 © Polycom, Inc. for direct connect 85 HD-44M to DB-25M/RS-366 and DB- 37M/RS-449/422 85 HD-44M to DB-25M/RS-366 and M34 Winchester V.35 85...
Page 146 15 full-screen mode ViewStation FX/VS4000 four monitors 103, 104, 105 single monitor 98, 99 three monitors 101, 102, 103 two monitors 100, 101 gatekeeper 57 assignment 57 gateway 57 assignment 57 gateway/gatekeeper interoperability 123 graphics resolution 15 www.polycom.com...
Page 147 58 dial 57 zone 57 point-to-point call 98, 99, 100, 101, 102, 103, policy bandwidth allocation 58 network 58 Polycom Office definition 45 interoperability with non-Polycom equipment 121, 122, 123, 124 Polycom Video Error Concealment (PVEC) PolycomSNAP 19 Chapter -...
Page 148 96 tools collaboration 19 file conversion 19 presentation 19 screen capture 19 touchscreen 19 tracking to presets 16 voice 16 traffic management 57 user administration 58 video streaming 18 video codecs 14 video error concealment 15 video resolution 15 www.polycom.com...
Page 149 12 PRI T1 27 Quad BRI 22, 23, 24, 25 indicator lamps 22 installation 80 installing 81 © Polycom, Inc. Quad BRI network interface module, defined 12 RS-232 command line interface 107, 108 configuration 107 control mode 105, 106...
Page 150 ViewStation FX and VS4000 Integrators’ Reference Manual zone plan 57 www.polycom.com...

This manual is also suitable for:

Viewstation ex4000, fx4000, vs4000 Viewstation fx Viewstation ex Viewstation ex, viewstation fx Vs4000

Polycom SoundStation2 EX, FX, VS4000 Integrator's Reference Manual

Chapter 1 - about this Manual

Chapter 2 - Technical Information

Chapter 3 - before You Deploy

Chapter 4 - Installing Videoconferencing Systems

Chapter 5 - Supporting Advanced Users

Chapter 6 - Testing and Troubleshooting

Appendix A - System Interoperability

Appendix B - Viewstation Series Cables

Safety and Legal Notices

Index

Quick Links

Reference Manual

Need help?

Questions and answers

Subscribe to Our Youtube Channel

Related Manuals for Polycom SoundStation2 EX, FX, VS4000

Summary of Contents for Polycom SoundStation2 EX, FX, VS4000

This manual is also suitable for:

Table of Contents