Polycom ViewStation EX Administrator's Manual
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Polycom ViewStation EX Administrator's Manual

Polycom ViewStation EX Administrator's Manual

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Administrator's Guide
for ViewStation EX,
ViewStation FX, and VS4000
Release 6.0
July 2004 Edition
3725-21650-002/A

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Summary of Contents for Polycom ViewStation EX

  • Page 1 Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 Release 6.0 July 2004 Edition 3725-21650-002/A...

  • Page 2: Patent Information

    Trademark Information !"#$%"&'()*+,)!"#$%"&)#"-").,/0-1()20,34*5*0"1'()51.)2"6*,7')56,)6,-0/*,6,.)*65.,&568/)"9)!"#$%"&():1%;) <#"=5#)>515-,&,1*)4$/*,& ()406,1 )@A()!"3,6B5& ()!6"C>"*0"1 ()51.)20/D5#)B"1%,6* )56,)*65.,&568/)"9) !"#$%"&():1%;)01)*+,)E10*,.)4*5*,/)51.)F560"D/)"*+,6)%"D1*60,/;)G##)"*+,6)*65.,&568/)56,)*+,)H6"H,6*$)"9)*+,06) 6,/H,%*0F,)"31,6/;) Patent Information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www.polycom.com/videodocumentation...

  • Page 3: Table Of Contents

    Contents Chapter 1 - Introducing the ViewStation EX, ViewStation FX, and VS4000 Systems Key Features ............................1-2 Breakthrough Video Quality ......................1-2 Industry-Leading Audio Quality ....................1-2 AES Encryption Support ........................ 1-2 Additional Security Features ......................1-3 Easy Calling ............................1-3 Rich Conference Experience ......................
  • Page 4 Configuring TV Monitors ......................4-7 Configuring the Content Display ....................4-8 Configuring a VCR to Record Calls .................... 4-10 Configuring Telephone and Audio Settings ................4-11 Configuring for Use with a Touch Panel Control ..............4-11 Displaying Closed Captions ......................4-12 www.polycom.com/videodocumentation...
  • Page 5 Designing General System Behaviors ....................4-16 Configuring General Setup ......................4-16 Configuring Multipoint Calling ....................4-18 Entering a Multipoint Software Registration Key (ViewStation EX only) ..... 4-18 Including More than Three Other Sites in a Cascaded Call ..........4-19 Configuring Multipoint Settings ..................4-20 Configuring with PathNavigator’s Conference on Demand feature ......
  • Page 6 Chapter A - Installation Notes Predeployment Planning ........................A-2 ISDN Provisioning ..........................A-3 ISDN PRI ............................A-3 ISDN BRI ............................A-4 Chapter B - Network Configuration Notes Predeployment Worksheet ........................B-2 Chapter C - Troubleshooting Notes Q.850 Cause Codes ..........................C-1 www.polycom.com/videodocumentation...

  • Page 7: About This Guide

    • Setting Up the System, which describes how to install the hardware • Quick Tips for ViewStation EX, FX, and VS4000, which is a quick reference for use during calls • The Getting Started Guide, which describes how to place calls and perform other conferencing tasks •...
  • Page 8 Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 viii www.polycom.com/videodocumentation...

  • Page 9: Chapter 1 - Introducing The Viewstation Ex, Viewstation Fx, And Vs4000 Systems

    If you need additional information, refer to the document that was provided with your system. Optional components also have setup guides. To obtain additional copies of any of these documents, refer to the documentation CD that came with the system or go to the Polycom web site, www.polycom.com/videodocumentation. What’s in this chapter?

  • Page 10: Key Features

    AES Encryption Support Standards-based encryption at all speeds up to 2Mbps The ViewStation EX, ViewStation FX, and VS4000 systems now offer an • Advanced Encryption Standard (AES) encryption option for secure point-to-point and multipoint calling (IP and ISDN).

  • Page 11: Additional Security Features

    Chapter 1 - Introducing the ViewStation EX, ViewStation FX, and VS4000 Systems Additional Security Features Control remote access — The local administrator can specify which remote management interfaces can be used — FTP, Telnet, SNMP, or the ViewStation web interface.

  • Page 12: Enhanced User Experience

    Color-coded buttons — Buttons for related features are color coded to help you find them quickly. The new remote control is compatible with older ViewStation EX, ViewStation FX, and VS4000 systems. For information about purchasing a new remote control, please contact your Polycom distributor.

  • Page 13: Remote Management

    Chapter 1 - Introducing the ViewStation EX, ViewStation FX, and VS4000 Systems POTS connectivity — The ViewStation EX, ViewStation FX, and VS4000 systems can be connected to analog telephone networks. Mixed multipoint calling — ViewStation EX, ViewStation FX, and VS4000 systems can place multipoint calls that include both IP and ISDN sites.

  • Page 14: Standard System Components

    Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 Standard System Components This section describes the standard components that come with ViewStation EX, ViewStation FX, and VS4000 systems. The models differ somewhat in their standard components, as noted in the descriptions of the components.

  • Page 15: Main Camera

    90V and 260V and line frequencies from 47 Hz to 63 Hz. Do not use any power supply other than the one supplied with your ViewStation EX or ViewStation FX system. Using the wrong power supply will void the warranty and may damage your system.

  • Page 16: Hardware Kit

    VS4000 (6) Cables The following cables come with either the ViewStation EX, ViewStation FX, or VS4000 system. For more information about which cables are standard and optional with your particular system and how to connect them, refer to the system setup card that was provided with your system.
  • Page 17 Chapter 1 - Introducing the ViewStation EX, ViewStation FX, and VS4000 Systems Cable Name System Description Microphone pod cables ViewStation EX, Cables with brown RJ-11 ViewStation FX, connectors that connect to VS4000 microphone pods. Telephone cable ViewStation EX, Pink cable that connects to the...

  • Page 18: Documentation

    Read Me First, which lists where to get the Release Notes, video-test call numbers, and product support information. Setting up the System, which describes how to install the system. You can find the latest documentation at the Polycom web site, www.polycom.com/videodocumentation. 1-10...

  • Page 19: Optional System Components

    Chapter 1 - Introducing the ViewStation EX, ViewStation FX, and VS4000 Systems Optional System Components This section describes the components that you can purchase as an option with a ViewStation EX, ViewStation FX, or VS4000 system. Network Interface Modules These network interface modules are available for the ViewStation EX,...

  • Page 20: Visual Concert Fx

    The Visual Concert FX lets you share content from your computer during calls and, if you need to make a presentation, it also lets you connect a projector or a VGA monitor. You can use the Visual Concert FX with the ViewStation EX, ViewStation FX, and VS4000 system.

  • Page 21: Additional Monitor

    You can also connect two VCRs to play material and record the conference at the same time. VCR/DVD Projector You can connect a projector to your Polycom system. This can be very useful during presentations in large rooms. © Polycom, Inc. 1-13...

  • Page 22: Other Optional Components

    IR sensor. Audio mixer — Lets you enhance the sound quality for calls in large rooms. Polycom recommends using the Polycom Vortex line of products for installed audio. 1-14...

  • Page 23: Chapter 2 - Setting Up Your System Hardware

    For optional components, you can also refer to the setup sheet that was shipped with the component. To obtain additional copies of any of these documents, refer to the documentation CD that came with the system or go to the Polycom web site, www.polycom.com/videodocumentation. What’s in this chapter?

  • Page 24: Standard System Set-Up

    2-10. Positioning the Main System The ViewStation EX and ViewStation FX systems are designed to be placed on top of a monitor. If the monitor’s chassis slopes back sharply, you may need to install feet on the bottom of the system to stabilize it. The hardware kit you received with the unit includes a pair of self-adhesive feet.

  • Page 25: Main Camera

    Chapter 2 - Setting Up Your System Hardware Main Camera The ViewStation EX and ViewStation FX come with an integrated main camera, which is designed with a wide-angle lens. Some older models of the ViewStation EX and ViewStation FX use a detachable wide-angle conversion lens.
  • Page 26 If you install an original VS4000 system out of the range of the remote control (for example, in a separate equipment room), you will need to connect an external infrared (IR) sensor and place it in the conference room. To order an external IR sensor, contact your Polycom reseller.

  • Page 27: Main Monitor

    You will need to connect a television monitor to the system. This may be an NTSC or PAL monitor, depending on your system. To connect a monitor to a ViewStation EX or ViewStation FX system: >> Connect the monitor to the system’s Monitor 1 S-Video or composite video output, and to the Monitor 1 audio outputs.
  • Page 28 Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 To connect a monitor to a VS4000 system: Original VS4000: Enhanced VS4000: 1. Connect the S-video/audio/composite 1. Connect the S-video cable to the video cable to the system’s Monitor 1 monitor’s S-video input and to the 40"5")'6*!%.///...

  • Page 29: Microphone

    To connect a microphone pod: >> Connect the microphone pod to the system’s microphone connector using the brown RJ-9 microphone cable. Ensure that the ferrite bead is on the end that connects to the system. ViewStation EX ViewStation FX 0101 !"!"...

  • Page 30: Power Supply

    Be sure to remove the packaging collar from around the ViewStation EX or ViewStation FX system’s camera before powering on the system. Do not use any power supply other than the one supplied with your ViewStation EX or ViewStation FX system. Using the wrong power supply will void the warranty and may damage your system.

  • Page 31: Remote Control

    To install batteries in the remote control: Remove the battery cover from the back of the remote control. Refer to the diagram inside the remote control, and install the batteries in the orientation shown. Reinstall the battery cover on the remote control. © Polycom, Inc.

  • Page 32: Optional Equipment Set-Up

    Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 Optional Equipment Set-up This section describes how to connect optional components to theViewStation EX, ViewStation FX, or VS4000 system. Network Interface Modules This section gives procedures for installing the following network interface modules: Quad BRI —...

  • Page 33: Isdn Network Hardware Checklist

    In addition to the Quad BRI network interface module and the cables provided with it, you will need an NT-1 device if your site does not use an internal telephone system (PBX). A PBX or an NT-1 device provides the S/T interface that the Quad BRI module requires. © Polycom, Inc. 2-11...
  • Page 34 Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 To install a Quad BRI network interface module: Make sure your system is powered off. Connect the system side of the Quad BRI network interface module to the system using the network interface cable that is color-coded light blue on one end, green on the other.

  • Page 35: Pri Network Interface Module

    75 ! coaxial adapter — The PRI E1 line termination is 120 !. In some areas, however, the E1 network connection is via a 75 ! coaxial cable. The PRI network interface module does not directly support this, but you can obtain passive adapter devices from various vendors. © Polycom, Inc. 2-13...
  • Page 36 Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 To install the PRI network interface module: Ensure that the system is powered off. Connect peripheral side of the PRI network interface module to the system using the network interface cable that is color-coded light blue on both ends.

  • Page 37: V.35/Rs-449/Rs-530 Network Interface Module

    You will need to provide appropriate cables to connect the V.35/RS-449/RS-530 network interface module to your communication equipment. Polycom only provides technical support for V.35, RS-449, and RS-530 cables built and certified by Polycom. These cables are sold separately from the network interface module and are available from Polycom.

  • Page 38: Additional Microphone Pod

    Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 • If you have only one cable, connect it to port 1 of the network interface module and to the lowest-numbered port of the data communications equipment. • If the data communications equipment does not use dialing, do not connect the cable connector marked RS366 Interface.
  • Page 39 Connect the system cable’s LAN connector to the system’s blue LAN port, which is at the left end of the back panel. Connect the system cable’s microphone connector to the system’s microphone cable connector. Visual Concert FX System ViewStation EX ViewStation FX 0101 !"!" 3.3V $%$&...

  • Page 40: Document Camera Or Other Additional Camera

    Besides the main camera for your system, you can connect a document camera as well as an additional pan/tilt/zoom (PTZ) camera to the ViewStation FX or VS4000; you can connect only a stationary second camera to the ViewStation EX. The enhanced VS4000 allows you to designate any camera input as the primary camera.
  • Page 41 5. Connect the power cord to a power outlet. Be sure to remove the packaging collar from around the camera before powering on the system. © Polycom, Inc. 2-19...
  • Page 42 Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 To connect an additional PTZ camera other than PowerCam: To a ViewStation FX system: To a VS4000 system: 1. Connect the 7-pin connector end of the 1. Original VS4000: Connect an S-video Y-shaped PTZ cable to the camera 4 cable to the camera’s S-video connector...

  • Page 43: Additional Monitor

    Monitor 2, 3, 4 C XVGA Monitor 2, 3, 4 Composite Polycom recommends using S-video for television monitors. You may connect the monitor using a composite video connection, if the monitor does not have an S-video connector. © Polycom, Inc. 2-21...
  • Page 44 Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 To connect a VGA monitor to a ViewStation EX, ViewStation FX, or VS4000: >> Connect a VGA cable from the monitor to the system’s XVGA monitor output. If the system is a ViewStation FX, you may wish to use the VGA adapter cable so that you can connect an additional S-Video TV monitor as well.

  • Page 45: Projector

    >> Connect a VGA cable from the projector to the system’s XVGA monitor output. If the system is a ViewStation FX, you may wish to use the VGA adapter cable so that you can connect an additional S-Video TV monitor as well. ViewStation EX VS4000 ViewStation EX ViewStation FX...
  • Page 46 Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 To connect a VCR to play: Connect the yellow, red, and white VCR audio and video line out cables to the VCR/DVD VCR inputs on the rear panel of the system.

  • Page 47: Other Optional Components

    IR sensor. Audio mixer — Lets you enhance the sound quality for calls in large rooms. Polycom recommends using the Polycom Vortex line of products for installed audio. © Polycom, Inc.
  • Page 48 Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 2-26 www.polycom.com/videodocumentation...
  • Page 49 Getting the Network Ready Network Connectivity Checklist Using the Setup Wizard Configuring Video Call Preferences Configuring IP Calling Configuring ISDN Support 3-13 Configuring the Global Address Book 3-22 Placing a Test Call 3-27 Keeping your Software Current 3-28 © Polycom, Inc.

  • Page 50: Getting The Network Ready

    Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 Getting the Network Ready Before you begin configuring the network options, you must make sure your network is ready for videoconferencing. To begin, refer to the Preparing Your Network for Collaboration document, available at www.polycom.com/videodocumentation.

  • Page 51: Using The Setup Wizard

    From a remote location — Use a web browser to access the system’s web interface. To do this, you need to know the IP address of the system. Polycom recommends using Microsoft Internet Explorer 6.0 or later.

  • Page 52: Configuring Video Call Preferences

    Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 Configuring Video Call Preferences To configure video call preferences: Go to System Info > Admin Setup > Video Network > Call Preferences. Configure these settings: Setting Description ISDN Video Calls (H.320) Allows users to place IDSN calls.

  • Page 53: Configuring Ip Calling

    The setting will not take effect if the system is on a LAN with an active DHCP server. If the system has previously been configured as a DHCP server, it reverts to being a DHCP client when it is connected to a LAN and restarted. © Polycom, Inc.

  • Page 54: Lan Settings

    Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 Setting Description IP Address Displays the IP address currently assigned to the system. If the system does not automatically obtain an IP Address, enter the IP address here. DNS Servers Displays the DNS servers currently assigned to the system.

  • Page 55: Configuring The System For Use With A Firewall Or Nat

    NAT, it must be assigned a public IP address to communicate outside the LAN. Systems deployed outside a firewall are potentially vulnerable to unauthorized access. Visit the Polycom Security Center at www.polycom.com for timely security information. You can also register to receive periodic email updates and advisories.
  • Page 56 Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 Setting Description NAT Public (WAN) Displays the address that callers from outside the LAN use to call Address your system. If you chose to configure the NAT manually, enter the NAT Public Address here.

  • Page 57: Specifying H.323 Settings

    ID. If you choose not to add a field for the extension, users can either append the extension to the gateway number or use the Tone Pad to enter the extension when the gateway requests it. © Polycom, Inc.

  • Page 58: Configuring Dialing Speeds

    Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 Configuring Dialing Speeds Setting up dialing speeds lets you define the speeds users can choose when they make calls or add Directory entries. To configure the dialing speeds available to users: Go to System Info >...

  • Page 59: Configuring The System To Use A Gateway

    E.164 alias. • Number + Extension — Users enter the gateway number and the system’s extension to call this system. Country Code Specifies the country code for the system’s location. © Polycom, Inc. 3-11...

  • Page 60: Specifying Quality Of Service

    Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 Setting Description Area Code Specifies the area or city code for the system’s location. Number Specifies the gateway’s number. Extension Specifies the extension that identifies this system for incoming gateway calls.

  • Page 61: Configuring Isdn Support

    Bandwidth line speed for a call if packet loss occurs. Enable PVEC Allows the system to use PVEC (Polycom Video Error Concealment) if packet loss occurs. Configuring ISDN Support You can add one optional network interface module to the system. This lets you...
  • Page 62 Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 To configure Inverse Multiplexer (IMUX) settings: Go to System Info > Admin Setup > Video Network > IMUX. Choose each icon and configure the settings on the corresponding screens: Choose... Then do this...

  • Page 63: Configuring The Quad Bri Network Interface

    Your ISDN service provider can tell you which protocol your network uses. If you later change the country setting, the PRI switch protocols available may also change, and you may be prompted to configure a different PRI switch protocol. © Polycom, Inc. 3-15...
  • Page 64 Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 To set up PRI network support: Go to System Info > Admin Setup > Video Network > IMUX > PRI Network > PRI Setup. Configure these settings: Setting Description Line Signalling Specifies the framing format in use.
  • Page 65 You can view the following read-only information: Setting Description PRI Line Type Displays read-only information about the system and its configuration. Number of Active Channels D Channel Location Network Mode Clock Source Terminal Endpoint ID (TEI) Line Termination (PRI E1 only) © Polycom, Inc. 3-17...

  • Page 66: Configuring The Serial V.35/Rs-449/Rs-530 Network Interface

    Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 Configuring the Serial V.35/RS-449/RS-530 Network Interface To use the serial network interface for the system, you may need to configure the following: Video network settings Network control signals Calling profile Broadcast Mode...
  • Page 67 Lets you define the prefixes or suffixes to use for each speed used in a Custom Calling Profile. For information about required prefixes and suffixes, see the documentation that came with the device. If you choose a predefined Calling Profile, this information is supplied for you. © Polycom, Inc. 3-19...
  • Page 68 Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 To configure Broadcast Mode settings: Go to System Info > Admin Setup > Video Network > Video Network and enable Broadcast Mode. Select Broadcast Mode Setup and configure these settings: Setting...
  • Page 69 Specifies the pulse duration in milliseconds. You may need to use crypto resync when you connect a cryptographic coder/decoder between the system and the network. This allows the system to signal the cryptographic device when video synchronization is interrupted. © Polycom, Inc. 3-21...

  • Page 70: Configuring The Global Address Book

    Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 Configuring the Global Address Book If your organization uses the Polycom Global Management System, you can configure your system to use the Global Address Book. The Global Address Book provides a list of other systems that are registered with the Global Directory Server, and available for calls.

  • Page 71: Setting Global Address Book Preferences

    Gateway Number Type Possible Alias Direct Inward Dial (DID) ISDN number (for native ISDN) Full DID number DID number provided by switch DID extension H.323 extension Number + Extension ISDN number (for native ISDN) H.323 extension © Polycom, Inc. 3-23...

  • Page 72: Configuring The System For Use On A Private Network

    Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 Select OneDial Preferences and configure these settings: Setting Description Primary Call Type Allows you to specify how to place calls - IP or ISDN. Choice For Directory entries containing both IP and ISDN numbers, the...

  • Page 73: Setting The Dialing Rules

    Prefix prefix is automatically added to international calls made from the Global Directory. Note that this overrides the international dialing prefix for the country specified in System Info > Admin Setup > General Settings > Country. © Polycom, Inc. 3-25...
  • Page 74 Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 Setting Description Public Network Allows your system to use a public network for making calls. Access Public Network Specifies the prefix required by your PBX for calls that use the Dialing Prefix public network.

  • Page 75: Placing A Test Call

    Find out if the system you are calling has its power turned on and is functioning properly. If you can make calls but not receive them, make sure that your system is configured with the correct number. © Polycom, Inc. 3-27...

  • Page 76: Keeping Your Software Current

    Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 Keeping your Software Current If you have Internet access, you can use the web-based Softupdate application to upgrade the system software. If you do not have Internet access, your reseller can supply you with the updated software on CD-ROM.
  • Page 77 The setting will not take effect if the system is on a LAN with an active DHCP server. If the system has previously been configured as a DHCP server, it reverts to being a DHCP client when it is connected to a LAN and restarted. © Polycom, Inc. 3-29...
  • Page 78 Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 To complete this task... In this way... Do this: Update the system’s From the computer 1. Start the Softupdate.exe application. software 2. Enter the system’s IP address. 3. If necessary, enter the system’s administrator password.

  • Page 79: Chapter 4 - Designing The User Experience

    What’s in this Chapter? Page Managing User Access to Settings and Features Designing Video and Audio Behaviors Configuring Data Conferences and Streaming Calls 4-13 Designing General System Behaviors 4-16 Helping Users Get Started 4-25 © Polycom, Inc.

  • Page 80: Managing User Access To Settings And Features

    Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 Managing User Access to Settings and Features You can manage user access to settings and features by using passwords and by configuring the system to show only those options you want your users to see.

  • Page 81: Screens That Require The Admin Password For Access

    Hardware Cameras - Dialing Speeds Multipoint System Streaming ISDN - Numbers - SPIDS SNMP - Audio Quality - Advanced - Server Global - Preferences - Private Net - Dialing - Setup Global - Info 1 Quality of © Polycom, Inc.

  • Page 82: Letting Users Customize The Workspace

    Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 Letting Users Customize the Workspace You can allow users to change common user preferences by providing access to the User Setup screen. Go to System Info > Admin Setup > General Setup, then select Check the Allow User Setup option to make the User Setup option available to users on the System Info screen.

  • Page 83: Limiting What Users Can Do With The System

    Designing Video and Audio Behaviors You can configure the following video and audio behaviors to accommodate your environment: Camera Settings TV Monitors Content Display VCR Options Telephone and Audio Settings Touch Panel Control Settings Displaying Closed Captions © Polycom, Inc.

  • Page 84: Configuring Camera Settings

    Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 Configuring Camera Settings The Cameras screen lets you specify camera settings, as appropriate for the equipment you are using. To configure camera settings: Go to System Info > Admin Setup > Video/Cameras > Cameras.

  • Page 85: Configuring Tv Monitors

    Auto — The PIP is displayed when a user picks up the remote. Note: PIP settings are also available in the User Settings screen. 60 fields/sec at Specify whether to use the wide screen video option for calls using >=512Kbps: bandwidth of 512Kbps or more. (Wide Screen Video) © Polycom, Inc.

  • Page 86: Configuring The Content Display

    Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 Configuring the Content Display You can configure the ViewStation system to display content on a TV monitor or a high-resolution display. To configure the content display: Go to System Info > Admin Setup > Video/Cameras > Graphics Monitor.
  • Page 87 Allows you to adjust the horizontal position of the frame. Vertical Position Allows you to adjust the vertical position of the frame. This screen is only available when the Visual Concert FX unit is connected to the system. © Polycom, Inc.

  • Page 88: Configuring A Vcr To Record Calls

    Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 Configuring a VCR to Record Calls You can connect a VCR or DVD to play recorded material during a call or to record your videoconference. You can also connect two VCRs to play material and record the conference at the same time.

  • Page 89: Configuring Telephone And Audio Settings

    Flow Control Set this to match the touch panel control. For a list of all available API commands, see the API Guide for ViewStation EX, ViewStation FX, and VS4000, available at www.polycom.com/videodocumentation. © Polycom, Inc.

  • Page 90: Displaying Closed Captions

    Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 Displaying Closed Captions You can provide real-time text transcriptions or language translations of the video conference by displaying closed captions on your system. When you provide captions for a conference, the captioner uses a web browser to listen to the conference audio and enter the caption text in the system’s web interface.

  • Page 91: Configuring Data Conferences And Streaming Calls

    PC on which NetMeeting is running. For detailed instructions on setting up NetMeeting for calls, please refer to the Getting Started Guide for ViewStation EX, FX, and VS4000. Configuring and Starting Streaming Calls You can stream audio and video from one to many viewers with your ViewStation system, both in and out of a call.
  • Page 92 Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 Setting Description Number of Router Specifies the number of routers the data can traverse before it is Hops no longer passed on. For example, when set to 1, the data stays within a subnet.
  • Page 93 Password: Password defined for the streamed conference. For more information, contact the person who initiated the call. Click View Streaming Video. Instructions for viewing streams are also available in the Getting Started Guide for ViewStation EX, ViewStation FX, and VS4000. © Polycom, Inc. 4-15...

  • Page 94: Designing General System Behaviors

    Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 Designing General System Behaviors You can configure the following general system behaviors to accommodate the needs of your organization. General Setup Multipoint Calling Call Answer Mode Passwords and Security Options Date, Time, and System Location For information about...
  • Page 95 Specifies whether to display the Speed Dial list via the Address Book option. Allow Modifications Specifies whether to allow users to set or change camera preset to Camera Presets positions. Screen Saver Wait Specifies how long the system remains awake during periods of Time inactivity. © Polycom, Inc. 4-17...

  • Page 96: Configuring Multipoint Calling

    PathNavigator for multipoint calling. The ViewStation FX and VS4000 are automatically enabled for multipoint calling. If you are using a ViewStation EX, you need to enter a multipoint option key to enable multipoint calling. Entering a multipoint software registration key (ViewStation EX only) Before placing multipoint calls with your ViewStation EX, you must enter a multipoint software registration key.

  • Page 97: Including More Than Three Other Sites In A Cascaded Call

    You can include up to ten sites in a call if the sites you call have the internal MCU capability. The diagram below shows how to do this. Originating system (site 1) ViewStation EX, ViewStation FX, or VS4000 ViewStation EX,...

  • Page 98: Configuring Multipoint Settings

    Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 Configuring multipoint settings You can customize the way video is handled in multipoint calls to best support the types of calls your organization is making. To configure multipoint video: Go to System Info > Admin Setup > Video Network > Multipoint Setup.

  • Page 99: Configuring With Pathnavigator's Conference On Demand Feature

    Chapter 4 - Designing the User Experience Configuring with PathNavigator’s Conference on Demand feature If your organization uses Polycom’s PathNavigator, you can use PathNavigator’s Conference on Demand feature to place multipoint calls with up to 10 sites, including the site that places the call.

  • Page 100: Configuring Aes Encryption

    Specifies that the encryption option is not required for calls. When available Specifies that encryption will be used when it is available on far site systems, however unencrypted calls will still be connected successfully. For information about purchasing the AES encryption option, please contact your Polycom distributor. 4-22 www.polycom.com/videodocumentation...

  • Page 101: Setting Passwords And Security Options

    NOTE: The system reboots if you change the remote access settings. Crypto Resync Available if a V.35/RS-449/RS-530 network interface module is connected to the system. For information about configuring crypto resync, please see Configuring the Serial V.35/RS-449/RS-530 Network Interface on page 3-18. © Polycom, Inc. 4-23...

  • Page 102: Setting System Time

    Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 Setting System Time You can set the system time to use local date/time when reporting call data. Go to System Info > Admin Setup > LAN/H.323 > NTP Setup. Configure these settings:...

  • Page 103: Helping Users Get Started

    The following resources are available for users: Quick Tips for ViewStation EX, FX, and VS4000 — This two-page quick reference is designed for use during calls and covers the basics of making calls with the ViewStation system.
  • Page 104 Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 4-26 www.polycom.com/videodocumentation...

  • Page 105: Managing The System Remotely

    Managing the System Remotely You configure, manage, and monitor the system from a remote computer using the system’s web interface, the Polycom Management Access (PMAC) Wizard, the Polycom Global Management System ™ , or SNMP. Your choice of management tool depends on your network environment: The Web Interface requires only a web browser to control the system.

  • Page 106: Using The Web Interface

    Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 Using the Web Interface You can use the web interface to perform most of the calling and configuration tasks you can perform on the local system. To configure your browser to use the web interface: Be sure that your web browser uses one of these software versions: Microsoft Internet Explorer 5.5 or later.

  • Page 107: Using The Pmac Wizard

    For more information about using the PMAC wizard, please refer to the instructions in the wizard. The PMAC wizard is available for download at the Polycom Resource Center at www.polycom.com/videosoftware. The web interface provides a link to this site. © Polycom, Inc.

  • Page 108: Using The Address Book Utility

    Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 Using the Address Book Utility With the Polycom Address Book Utility, you can: Add address book entries quickly and easily on your PC and then transfer them to all ViewStation and VSX systems in your organization.

  • Page 109: Maintaining Address Book Files On Your Pc

    Click Open File..., browse to the file on your PC, then click Open. Click Connect and enter the system IP address and password, if required, to connect to the system. Click Upload to distribute all address book files to the system. © Polycom, Inc.

  • Page 110: Using The System With Gms

    Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 Using the System with GMS If your organization uses the Polycom Global Management System, you can configure, manage, and monitor the system using the Global Management System (GMS) server. GMS is a web-based client/server software tool that allows administrators to manage a network of videoconferencing systems.
  • Page 111 2. Add or edit the URLs. The first system in the list is used for account number validation. If the URL for this system is not entered correctly, the system will not be able to make calls. © Polycom, Inc.
  • Page 112 Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 To configure Global Management contact information: Go to System Info > Admin Setup > LAN/H.323 > Global Management > Info 1. Configure these settings: Setting Description Contact Person Lets you enter information about the GMS Administrator users can contact when they need help.

  • Page 113: Setting Up Snmp

    The default community is public. System Description Specifies the type of videoconferencing device. This is a display-only field. If you need to access the MIB, ftp into the system and get the file polycom.mib. © Polycom, Inc.
  • Page 114 Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 5-10 www.polycom.com/videodocumentation...
  • Page 115 System Usage and Statistics The ViewStation EX, ViewStation FX, and VS4000 systems provides various screens that allow you to review information about calls made by the system and to review network usage and performance. What’s in this Chapter? Page System Information...

  • Page 116: System Information

    Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 System Information Using the web interface, you can view details about the system, including: System Information Call Info, which lists the system’s time difference from GMT, the total number of calls and total time in calls, and the duration of the most recent call...

  • Page 117: Network Statistics And Advanced Statistics

    >> Go to System Info > Diagnostics > Advanced Stats. Call Status The Call Status screen provides call connection details. The spheres provide details for each line, and when you place a call you’ll see the status change as the call connects. © Polycom, Inc.
  • Page 118 Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 You can highlight the spheres on this screen to see details of the number dialed, the relevant status code, as well as details of any errors. To view the Call Status: >>...

  • Page 119: Call Log

    Start Date The call start date, in the format dd-mmm-yyyy. Start Time The call start time, in the 24-hour format hh:mm:ss. End Date The call end date. End Time The call end time. © Polycom, Inc.
  • Page 120 Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 Data Description Call Duration The length of the call. Account Code If Require Account Number to Dial is enabled on the system, the value entered by the user is displayed in this field.

  • Page 121: Call Detail Report (Cdr) Archives

    Conference numbering restarts at 1 after the system assigns conference number 100,000. To get a CDR: From your computer, open an FTP client. FTP into the Polycom system. Enter either of these FTP commands: GET cdr1 GET cdr2 file is the current CDR;...
  • Page 122 Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 www.polycom.com/videodocumentation...

  • Page 123: Troubleshooting

    Diagnostics and General Troubleshooting This chapter covers the diagnostic screens of your ViewStation EX, ViewStation FX, or VS4000 system. It is organized by category to help you troubleshoot any issue. Diagnostic tools are available via the system itself and the system’s web server. To connect to your system’s web server and troubleshoot via the web, enter your...

  • Page 124: Sending A Message

    Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 Sending a Message If you are experiencing difficulties with connectivity or audio, you may want to send a message to the system that you are managing. Only the near site can see the message; it is not broadcast to all the sites in the call.

  • Page 125: Diagnostics Screens

    In multipoint calls, the Call Status screen shows most of this information for all systems in the For more information about this screen, see Network Statistics and call. Advanced Statistics on page 6-3. © Polycom, Inc.
  • Page 126 Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 Network and Call Status Tools Diagnostic Tool In the system’s user interface In the ViewStation web interface Call Status screen On the Diagnostics screen, select On the Diagnostics screen, select Call Status.
  • Page 127 3. Press any button on the remote 3. Click Off to stop the test. If the color bars generated during control to stop the test. the test are not clear, or the colors do not look correct, the monitor needs to be adjusted © Polycom, Inc.
  • Page 128 Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 Video and Audio Tools Diagnostic Tool In the system’s user interface In the ViewStation web interface Generate Tone test 1. On the Diagnostics screen, 1. On the Diagnostics screen, select Audio.
  • Page 129 Global Directory. 5. Select Reset System. Restart System Use the power switch on the 1. On the Diagnostics screen, system’s back panel. select Restart System. Cycles power to the system. 2. Click Restart. © Polycom, Inc.

  • Page 130: Indicators

    System Lights The ViewStation EX and ViewStation FX systems have a two-color light below the camera. When the light is green, it provides system status information. When it is amber, it provides in-call information. The VS4000 system has two lights on the front panel, In Call (amber) and Status (green).

  • Page 131: Network Interface Lights

    Software update in progress Green LED on Ready a. If the PRI network interface module is connected to an external power source, the green LED turns on after several seconds, even if the peripheral link cable is not connected. © Polycom, Inc.
  • Page 132 Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 When the PRI network interface module’s network side displays... It means... Amber LED on Software update starting: Data is being transferred to the PRI network module (approximately 90 seconds) Amber LED and green LED on...

  • Page 133: General Troubleshooting

    If it operates, the problem is in the system. Call Polycom Technical Support and arrange to return the system for service. © Polycom, Inc. 7-11...
  • Page 134 Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 Symptom System Cause Solution The system does not VS4000 The power fuses have failed. Replace the fuses. Use only 4A/250V respond in any way. slow-blow 5 x 20 mm fuses. Caution: Using any other type of fuse will void the equipment warranty.
  • Page 135 The room lights operate in the Turn off the lights in the room and try 38 Khz range and interfere the remote control again. with the remote control signals. © Polycom, Inc. 7-13...

  • Page 136: Severe Problems

    Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 Severe Problems The problems in this section prevent you from making calls successfully. They may also mask less serious problems. For example, if you cannot complete a call and there is also an audio problem, you will need to correct the problem that prevents calling before you can determine whether there is an audio problem.
  • Page 137 If these calls complete, try 256 yellow.) Kbps, then 384 Kbps. Being able to make non-bonded calls but not bonded calls to all locations is usually a switch protocol issue. Verify your ISDN provisioning with the telephone service provider. © Polycom, Inc. 7-15...
  • Page 138 Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 Symptom System Cause Solution Placing calls above The far site may be unable to Go to the Call Status screen. Highlight 128 Kbps does not accept calls above 128 Kbps. each of the circles for each of the work.
  • Page 139 The system displays a Your system is configured to require all calls to sites that do message stating that calls to be encrypted, and encryption is not use encryption encryption is required. not available at the far site. © Polycom, Inc. 7-17...

  • Page 140: Moderate Issues

    Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 Moderate Issues The problems in this section interfere with or prevent meaningful communication in a call. Symptom System Cause Solution No audio in a call The far site is muted. Look for the far site Mute icon. Ask the far site to unmute the microphone.

  • Page 141: Minor Issues

    IP address so that they are between you and your system. both on the same LAN or subnet. There is a firewall between Consult your network administrator. your PC and your system. © Polycom, Inc. 7-19...
  • Page 142 Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 Symptom System Cause Solution Not enough audio The volume is set too low on Turn up the volume using the remote volume during a call. the system. control. The volume is set too low on...
  • Page 143 The VCR input is selected and Select a different camera or play a tape the VCR is not running. Most on the VCR. VCRs generate a blue screen when the tape is not playing. © Polycom, Inc. 7-21...
  • Page 144 Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 Symptom System Cause Solution Near-site camera You are attempting to move a Make sure you have selected a does not pan or tilt. camera that does not have pan/tilt/zoom camera. pan/tilt/zoom capabilities.
  • Page 145 Retry the call if the video or audio displays an error more than the acceptable quality becomes unacceptable to the icon during an number of CRC errors or FEC call participants. ISDN call. errors within one second. © Polycom, Inc. 7-23...

  • Page 146: Normal System Behaviors

    Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 Symptom System Cause Solution The monitor The system has detected Retry the call if the video or audio displays an error packet loss above the quality becomes unacceptable to the icon during an IP acceptable level set for the call participants.

  • Page 147: How To Contact Technical Support

    How to Contact Technical Support If you are not able to make test calls successfully and you have verified that the equipment is installed and set up correctly, contact Polycom Technical Support by telephone or Internet as described below. By Telephone Before calling Polycom Technical Support, please have the following information ready.
  • Page 148 Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 7-26 www.polycom.com/videodocumentation...
  • Page 149 Installation Notes This appendix contains information that you may need before installing your system. What’s in this Appendix? Page Predeployment Planning ISDN Provisioning © Polycom, Inc.

  • Page 150: Predeployment Planning

    Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 Predeployment Planning Polycom recommends the following as best practices when deploying Polycom IP voice and video applications. Determine bandwidth requirements. Consider the total amount of bandwidth associated with video sessions prior to deployment. It is recommended that all H.323 video endpoints, CPSs, gateways, and MCUs be...

  • Page 151: Isdn Provisioning

    Included to verify where the D channel is; this is where additional diagnostic information resides Call-by-call service Values 0-31 service codes for GVPN/PN/UPN network-specific codes services The PRI direct from the telephone service provider should support both data and voice for Polycom’s voice add-on capability of systems. © Polycom, Inc.

  • Page 152: Isdn Bri

    Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 ISDN BRI All Polycom ISDN BRI interfaces are S/T-loop. ISDN BRI lines coming direct from a Telco are U-loop, so if your system is not behind a PBX or other private network, you must connect the BRI interface to BRI line(s) through an NT1 device capable of supporting multiple BRI lines.
  • Page 153 The ISDN BRI service must be configured as Terminal Type A. The ISDN BRI service must support automatic Terminal Endpoint Identifiers (TEIs). The ISDN BRI service must be tariffed and available from the customer’s local central office. © Polycom, Inc.
  • Page 154 Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 www.polycom.com/videodocumentation...

  • Page 155: Chapter B - Network Configuration Notes

    Network Configuration Notes Polycom recommends that you take these steps before you start configuring the system. Determine the appropriate IP precedence for use in Quality of Service (QoS) enabled networks. Document the LANs, subnets, and WAN links involved in the deployment.

  • Page 156: Predeployment Worksheet

    Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 Predeployment Worksheet This worksheet will help you get the information you need to install videoconferencing systems on your company’s LAN computer network. Complete this worksheet before you start the installation. Once you have this information, refer to this worksheet as needed.
  • Page 157 If you intend to use central dialing directories with your videoconferencing system(s), you need to know: Global Directory Server (GDS) or Central Directory (LDAP) Server URL or IP address IP Address Server Password If using Global Management Server: IP address for GMS Server © Polycom, Inc.
  • Page 158 Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 www.polycom.com/videodocumentation...

  • Page 159: Chapter C - Troubleshooting Notes

    When a system places or receives an ISDN call, the events during the call sequence generate diagnostic codes. The Q.850 standard defines these codes. The ViewStation EX, ViewStation FX, and VS4000 systems capture some of these cause codes — such as the reason for call disconnection — in the Call Detail Report.
  • Page 160 Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 Code Cause Definition Normal call clearing The originator or receiver of the call has requested that it be cleared. User busy All B channels are in use; the called system acknowledges the connection request, but is unable to accept the call.
  • Page 161 The remote equipment received a call with a call value reference that is not currently in use on the user-network interface. Identified channel The receiving equipment is requested to use a channel does not exist that is not activated on the interface for calls. © Polycom, Inc.
  • Page 162 Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 Code Cause Definition A suspended call The network received a call resume request that exists but this call contained a call identity information element that does identity does not not match any suspended call.
  • Page 163 There is either a switch protocol error, or (in the United connection to the States or Canada) a SPID assignment problem. ISDN switch/network inactive ISDN command The ISDN signaling code has encountered an error processing error processing an ISDN action. ISDN adapter busy-wait and retry. © Polycom, Inc.
  • Page 164 Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 www.polycom.com/videodocumentation...

  • Page 165: Important Safeguards

    6,/,##,6/)3+")+5F,),1*,6,.)01*")5)4D=#0%,1/,)G-6,,&,1*;)`"6)HD6H"/,/)"9)*+0/)G-6,,&,1*)5)e4D=#0%,1/,) G-6,,&,1*f)/+5##)&,51)5)360**,1)#0%,1/,)5-6,,&,1*)=,*3,,1)*+,)aD$,6)51.)0*/)HD6%+5/,6()"6()01)*+,)%5/,)"9)51$) /5#,)=$)aD$,6)*")5)6,/,##,6()=,*3,,1)/D%+)6,/,##,6)51.)*+,)V1.)E/,6()*+5*)0/),0*+,6)@U)/0-1,.)=$)*+,)V1.)E/,6)"6)KU) 01%#D.,.)30*+)*+,)Z"%D&,1*5*0"1()01)/D%+)5)&511,6)*+5*)*+,)V1.)E/,6)6,5/"15=#$)01.0%5*,/)0*/)5%%,H*51%,)"9)*+,) 4D=#0%,1/,)G-6,,&,1*)=$)*D6101-)"1)51.)D/01-)*+,)B"&HD*,6)V\D0H&,1*;)!"#$%"&)/+5##)01%#D.,)/"C%5##,.)e=6,58) *+,)/,5#)/"9*356,)#0%,1/,/f)30*+)*+,)Z"%D&,1*5*0"1()51.)aD$,6)/+5##)1"*)6,&"F,)"6)5#*,6)51$)/D%+)4D=#0%,1/,) G-6,,&,1*/)"6)51$)1"*090%5*0"1/)"6)356101-)/*0%8,6/)6,#5*01-)*+,6,*";)aD$,6)/+5##)1"*)350F,()5&,1.()"6)"*+,630/,) &".09$)51$)4D=#0%,1/,)G-6,,&,1*)30*+"D*)!"#$%"&g/)H60"6)%"1/,1*; I0*#,)*")5##)4D=W,%*)!6"-65&/)/+5##)5*)5##)*0&,/)6,&501)51.)F,/*)/"#,#$)30*+)!"#$%"&)51.)0*/)#0%,1/"6/;)aD$,6) 5%81"3#,.-,/)!"#$%"&():1%;g/)%#50&)*+5*)*+,)4D=W,%*)!6"-65&/)56,)0*/)*65.,)/,%6,*)51.)%"190.,1*05#)H6"H,6*$()51.) /+5##)*6,5*)*+,&)5/)/D%+;)aD$,6)30##)1"*)5**,&H*)*").0/5//,&=#,().,%"&H0#,()6,F,6/,C,1-01,,6)"6)"*+,630/,) ,1.,5F"6)*").0/%"F,6)"6).0/%#"/,)*+,)&,*+"./)51.)%"1%,H*/),&=".0,.)01)*+,)4D=W,%*)!6"-65&/;)V7%,H*)5/) ,7H6,//#$)5##"3,.)D1.,6)*+0/)G-6,,&,1*()*+,)aD$,6)/+5##)1"*)%"H$()&".09$()*651/%60=,()/*"6,()*651/#5*,()/,##()#,5/,() "6)"*+,630/,)*651/9,6)"6).0/*60=D*,)51$)"9)*+,)4D=W,%*)!6"-65&/)01)3+"#,)"6)01)H56*()30*+"D*)H60"6)5D*+"60h5*0"1()01) 360*01-()96"&)!"#$%"&;)aD$,6)/+5##)1"*)6,&"F,)"6).,/*6"$)51$)%"H$60-+*()H5*,1*()*65.,&568)"6)"*+,6)H6"H60,*56$) &568)"6)1"*0%,)"1)B"&HD*,6)V\D0H&,1*()51.)/+5##)6,H6".D%,)51$)/D%+)&568/)"1)51$)%"H0,/)"9)4D=W,%*)!6"-65&/) *+5*)0*)&58,/)+,6,D1.,6; c"D)/+5##)1"*)51.)/+5##)1"*)5##"3)51$)*+06.)H56*$)*")@U).,%"&H0#,().0/5//,&=#,()"6)"*+,630/,)6,F,6/,C,1-01,,6)"6) 5**,&H*)*")6,%"1/*6D%*)"6).0/%"F,6)51$)/"D6%,)%".,)"6)D1.,6#$01-)0.,5/)"6)5#-"60*+&/)"9)*+,)/"9*356,)=$)51$)&,51/) 3+5*/",F,6)"6)KU)6,&"F,)51$)H6".D%*; Warranty !"#$%"&():1%;)356651*/)0*/)H6".D%*/)*")=,)96,,)"9).,9,%*/)01)&5*,605#/)51.)95%*"6$)3"68&51/+0H)9"6)5)H,60".)"9)*3,#F,) T@KU)&"1*+/)96"&).5*,)"9)HD6%+5/,;)I+0/)356651*$).",/)1"*)5HH#$)*").5&5-,)*")H6".D%*/)6,/D#*01-)96"&)5%%0.,1*() &0/D/,()/,6F0%,)"6)&".090%5*0"1)=$)51$"1,)"*+,6)*+51)5)!"#$%"&():1%;)5D*+"60h,.)/,6F0%,)95%0#0*$d.,5#,6;)I+,) 356651*$)0/)#0&0*,.)*")*+,)"60-015#)HD6%+5/,6)51.)0/)1"*)*651/9,65=#,;)G1$)#05=0#0*$)"9)!"#$%"&():1%;)"6)0*/)/DHH#0,6/) 30*+)6,/H,%*)*")*+,)H6".D%*)"6)*+,)H,69"6&51%,)*+,6,"9)D1.,6)51$)356651*$()1,-#0-,1%,()/*60%*)#05=0#0*$)"6)"*+,6)*+,"6$) 30##)=,)#0&0*,.),7%#D/0F,#$)*")H6".D%*)6,H506)"6)6,H#5%,&,1*)5/)H6"F0.,.)5="F,;)V7%,H*)9"6)*+,)9"6,-"01-()*+,)H6".D%*) 0/)H6"F0.,.)e5/)0/f)30*+"D*)356651*$)"9)51$)801.)01%#D.01-)30*+"D*)#0&0*5*0"1()51$)356651*$)"9)&,6%+51*5=0#0*$)"6) 90*1,//)9"6)5)H56*0%D#56)HD6H"/,;)I+,),1*06,)60/8)"9)*+,)\D5#0*$)51.)H,69"6&51%,)"9)*+,)/"9*356,)H6"-65&/)%"1*501,.) 01)*+,)/$/*,&)0/)30*+)$"D; © Polycom, Inc. Safety and Legal Notices - 1...
  • Page 166 Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 Limitation of Remedies and Damages !"#$%"&():1%;()0*/)5-,1*/(),&H#"$,,/()/DHH#0,6/().,5#,6/)51.)"*+,6)5D*+"60h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c"D)&5$)5#/")+5F,)"*+,6)60-+*/)*+5*)F56$)=$)/*5*,)51.)15*0"1; Warning I+0/)0/)5)B#5//)G)H6".D%*;):1)5)."&,/*0%),1F06"1&,1*()*+0/)H6".D%*)&5$)%5D/,)65.0")01*,69,6,1%,)01)3+0%+)%5/,)*+,) D/,6)&5$)=,)6,\D06,.)*")*58,)5.,\D5*,)&,5/D6,/; USA and Canadian Regulatory Notices FCC Notice !56*)@N)`BB)PD#,/ I+0/).,F0%,)%"&H#0,/)30*+)H56*)@N)"9)*+,)`BB)6D#,/;)[H,65*0"1)0/)/D=W,%*)*")*+,)9"##"301-)*3")%"1.0*0"1/X @U)I+0/).,F0%,)&5$)1"*)%5D/,)+56&9D#)01*,69,6,1%,()51.)KU)*+0/).,F0%,)&D/*)5%%,H*)51$)01*,69,6,1%,)6,%,0F,.() 01%#D.01-)01*,69,6,1%,)*+5*)&5$)%5D/,)D1.,/06,.)"H,65*0"1; B#5//)G)Z0-0*5#)Z,F0%, I+0/),\D0H&,1*)+5/)=,,1)*,/*,.)51.)9"D1.)*")%"&H#$)30*+)*+,)#0&0*/)9"6)5)B#5//)G).0-0*5#).,F0%,()HD6/D51*)*")!56*) @N)"9)*+,)`BB)PD#,/;)I+,/,)#0&0*/)56,).,/0-1,.)*")H6"F0.,)6,5/"15=#,)H6"*,%*0"1)5-501/*)+56&9D#)01*,69,6,1%,) 3+,1)*+,),\D0H&,1*)0/)"H,65*,.)01)5)%"&&,6%05#),1F06"1&,1*;)I+0/),\D0H&,1*)-,1,65*,/()D/,/()51.)%51)65.05*,) 65.0")96,\D,1%$),1,6-$)51.()09)1"*)01/*5##,.)51.)D/,.)01)5%%"6.51%,)30*+)*+,)01/*6D%*0"1)&51D5#()&5$)%5D/,) +56&9D#)01*,69,6,1%,)*")65.0")%"&&D10%5*0"1/;)[H,65*0"1)"9)*+0/),\D0H&,1*)01)5)6,/0.,1*05#)56,5)0/)#08,#$)*")%5D/,)

  • Page 167: Declaration Of Conformity

    &570&D&)1D&=,6)"9)*,6&015#/)5##"3,.)*")=,)%"11,%*,.)*")5)*,#,H+"1,)01*,695%,;)I+,)*,6&015*0"1)"1)51)01*,695%,) &5$)%"1/0/*)"9)51$)%"&=015*0"1)"9).,F0%,/)/D=W,%*)"1#$)*")*+,)6,\D06,&,1*)*+5*)*+,)/D&)"9)*+,)PVS/)"9)5##)*+,) .,F0%,/).",/)1"*),7%,,.)N; I+,)PVS)"9)*+0/),\D0H&,1*)0/),0*+,6)&568,.)"1)*+,)D10*)"6)01%#D.,.)01)*+,)1,3)/*$#,)E4G)`BB)6,-0/*65*0"1)1D&=,6;) :1)*+,)%5/,)*+5*)*+,)PVS)0/)01%#D.,.)01)*+,)`BB)1D&=,6()*+,)D/,6)/+"D#.)D/,)*+,)9"##"301-)8,$)*").,*,6&01,)*+,) F5#D,X) Y I+,)`BB)1D&=,6)0/)9"6&5**,.)5/)E4XGGGVmnIjjj; Y n)0/)*+,)P01-,6)V\D0F5#,1%,)SD&=,6)30*+"D*)5).,%0&5#)H"01*)T,;-;)PVS)"9)@;L)30##)=,)/+"31)5/)@L()PVS)"9)L;k) 30##)=,)/+"31)5/)LkU;):1)*+,)%5/,)"9)5)o)601-,6()oo)/+5##)5HH,56;):1)*+,)%5/,)"9)5HH6"F,.),\D0H&,1*)30*+"D*)5) 1,*3"68)01*,695%,)"6),\D0H&,1*)1"*)*")=,)%"11,%*,.)*")%06%D0*/)30*+)515#"-)601-01-)/DHH#0,.()SG)/+5##)5HH,56; EEA Regulatory Notices CE Mark I+0/)20,34*5*0"1)Vjd`jd24ALLL)+5/)=,,1)&568,.)30*+)*+,)BV)&568;)I+0/)&568)01.0%5*,/)%"&H#051%,)30*+)VVB) Z06,%*0F,/)@QQQdNdVB;)G)9D##)%"H$)"9)*+,)Z,%#565*0"1)"9)B"19"6&0*$)%51)=,)"=*501,.)96"&)!"#$%"&)b*.;()KML)a5*+) P"5.()4#"D-+)E^)4b@)AZj; Declaration of Conformity: _,6,=$()!"#$%"&)b*.;).,%#56,/)*+5*)*+0/)20,34*5*0"1)Vjd`jd24ALLL)0/)01)%"&H#051%,)30*+)*+,),//,1*05#) 6,\D06,&,1*/)51.)"*+,6)6,#,F51*)H6"F0/0"1/)"9)Z06,%*0F,)@QQQdNdVB; Konformitetserklæring: _,6&,.),68#p6,6)!"#$%"&)b*.;()5*)01.,/*q,1.,)20,34*5*0"1)Vjd`jd24ALLL),6)0)"F,6,1//*,&&,#/,)&,.).,) -6D1.#p--,1.,)865F)"-).,)6,#,F51*,)HD18*,6)0).06,8*0F)@QQQdNdV`; Konformitätserklärung: _0,6&0*),68#r6*)!"#$%"&)b*.;().5//).,6)20,34*5*0"1)Vjd`jd24ALLL).0,)-6D1.#,-,1.,1)G19"6.,6D1-,1)D1.)/"1/*0-,) &5s-,=#0%+,)a,/*0&&D1-,1).,6)P0%+*#010,)@QQQdNdV<),69t##*; © Polycom, Inc. Safety and Legal Notices - 3...
  • Page 168 Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 Vaatimustenmukaisuusvakuutus: !"#$%"&)b*.;)F58DD**55)*r*,1(),**r)20,34*5*0"1)Vjd`jd24ALLL)"1).06,8*00F01)@QQQdNdVB)8,/8,0/*,1)F55*0&D/*,1) W5)/,1)&D0.,1)*r*r)8"/8,F0,1)/rr11u/*,1)&D8501,1; Déclaration de conformité: !56)#5)H6v/,1*,()!"#$%"&)b*.;).v%#56,)\D,)%,)20,34*5*0"1)Vjd`jd24ALLL),/*)%"19"6&,)5D7)%"1.0*0"1/) ,//,1*0,##,/),*)l)*"D*,)5D*6,)&".5#0*v)H,6*01,1*,).,)#5)Z06,%*0F,)@QQQdNdBV; Dichiarazione di conformità: B"1)#5)H6,/,1*,)!"#$%"&)b*.;).0%+0565)%+,)0#)20,34*5*0"1)Vjd`jd24ALLL)/"..0/95)0)6,\D0/0*0),//,1h05#0),)#,)5#*6,) .0/H"/0h0"10)H,6*01,1*0).,##5).06,**0F5)@QQQdNdBV; Verklaring van overeenstemming: _0,6=0W)F,68#556*)!"#$%"&)b*.;).5*).0,1/)20,34*5*0"1)Vjd`jd24ALLL)F"#.",*)551).,)=5/0/F,6,0/*,1),1)51.,6,) 6,#,F51*,)F""63556.,1)F51)V<C60%+*#0W1)@QQQdNdV<; Declaração de Conformidade: G*65Fv/).5)H6,/,1*,()5)!"#$%"&)b*.;).,%#565)\D,),/*,)20,34*5*0"1)Vjd`jd24ALLL)/,),1%"1*65),&)%"19"6&0.5.,) %"&)"/)6,\D0/0*"/),//,1%050/),)"D*65/).0/H"/0wx,/)6,#,F51*,/).5)Z06,%*0F5)@QQQdNdBV; Declaración de conformidad: !"6)#5)H6,/,1*,).,%#565%0y1()!"#$%"&)b*.;).,%#565)\D,),/*,)20,34*5*0"1)Vjd`jd24ALLL)%D&H#,)#"/)6,\D0/0*"/) ,/,1%05#,/)$)"*65/)%#zD/D#5/)0&H"6*51*,/).,)#5).06,%*0F5)@QQQdNdBV; Överensstämmelseförklaring: !"#$%"&)b*.;)9u68#5656)+r6&,.)5**).,115)20,34*5*0"1)Vjd`jd24ALLL)uF,6,1//*r&&,6)&,.).,)Fr/,1*#0-5)865F,1) "%+)uF60-5)6,#,F51*5)/*5.-51.,1)0).06,8*0F)@QQQdNdV<;...

  • Page 169: Installation Instructions

    Safety and Legal Notices Japan Underwriters Laboratories Statement I+,)/$/*,&)0/)01*,1.,.)*")=,)H"3,6,.)"1#$)=$)*+,)/DHH#0,.)H"3,6)/DHH#$)D10*; Special Safety Instructions `"##"3),70/*01-)/59,*$)01/*6D%*0"1/)51.)"=/,6F,)5##)/59,-D56./)5/).06,%*,.; Installation Instructions :1/*5##5*0"1)&D/*)=,)H,69"6&,.)01)5%%"6.51%,)30*+)5##)6,#,F51*)15*0"15#)30601-)6D#,/; © Polycom, Inc. Safety and Legal Notices - 5...
  • Page 170 Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 Safety and Legal Notices - 6 www.polycom.com/videodocumentation...
  • Page 171 AES (Advanced Encryption Standard)!1-2 cable allowing coaxial adapter for PRI!2-13 directory updates!4-5"!4-17 crossover to PBX!2-13 mixed calls!4-5 infrared sensor!7-13 remote access!4-23 PRI network!2-11"!7-14 user access!4-2"!4-4 user customization!4-17 call log!6-5 answer mode!4-21 progress indicators!6-3 Asian fonts, displaying!2-5 © Polycom, Inc. Index - 1...
  • Page 172 Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 quality!7-21 closed captions speed!3-6"!6-3"!7-17 accessing!4-23 speed, optimizing!3-10 displaying!4-12 statistics!7-21 color bar test!7-5 status!6-3 components of system!1-6#1-14 streaming optional!1-11 configuring!4-13 standard!1-6 starting and stopping!4-14 Conference-on-Demand!4-18 viewing!4-15 configuring time, maximum!4-5 audio!4-11 tracking!5-6 cameras!4-6...
  • Page 173 Global Address Preferences screen!3-23 documentation Global Directory Server!3-22 for users!4-25 Global Management screens!5-6 included with system!1-10 Global Management System (GMS)!5-6 on web site!1-10 graphics monitor!4-8 optional components!1-1 Graphics Monitor screen!4-8 DVD, connecting!2-24 © Polycom, Inc. Index - 3...
  • Page 174 Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 H.323 jitter!6-3"!A-2 extension!3-9"!3-10"!3-12"!3-25 name!3-9"!3-10 H.323 Setup screen!3-9 hardware kit!1-8 help, on-screen!4-25 properties, configuring!3-5 host name!3-5 speed!3-6 troubleshooting!7-14 language selection!4-16 latency!A-2 limiting user access!4-4"!4-17 icons, displaying!4-7 line signaling protocol, ISDN!3-16 IMUX screen!3-14 logo, adding to main screen!5-3 IMUX.
  • Page 175 PRI/T1 line!2-11 optical dialing isolator!1-3 required hardware!2-11 out-of-box setup!1-5"!3-1"!3-3 private network!3-24 projector!1-3"!2-23 Pro-Motion™!1-2 protocol packet loss!A-2 audio!6-3 password ISDN line signaling!3-16 administrator!4-2"!4-23 ISDN switch!3-14"!3-15"!3-16 Global Directory!3-22 video!6-3 meeting!4-4"!4-23 PTZ camera, connecting!2-20 PathNavigator!4-18 PBX!2-11"!3-16 © Polycom, Inc. Index - 5...
  • Page 176 Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 screen saver!4-17 screens Q.850 cause codes!C-1 See also individual screen names!3-4 QoS (Quality of Service) auto-detection!1-5"!3-13 configuring!3-12 display modes!4-20 determining!B-1 system management!7-2 Quad BRI!1-11"!2-10 security configuring!3-13"!3-15 AES encryption!4-18"!4-22 indicator lights!7-9 configuring!4-23...
  • Page 177 Call Detail Report!C-1 troubleshooting!7-19"!7-20"!7-21 connection problems!C-1#C-5 diagnostics screens!7-3 ViewStation FX/VS4000 error messages!7-16"!C-1 cable to network interface module!2-14 LAN problems!7-14 monitor problems!7-19"!7-21 CSU!2-13 © Polycom, Inc. Index - 7...
  • Page 178 Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 external power supply!2-14 installing!2-14 power supply!2-14 Quad BRI installing!2-12 V.35/RS-449 installing!2-15 Visual Concert FX!1-4 connecting!2-16 VGA output resolution!1-12"!2-16 voice tracking troubleshooting!7-22 volume of tones and sound effects!4-11"!7-20 web browser recommendation!3-3 web interface!4-13 See also remote management or web streaming web management.

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Viewstation fxVs4000

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